Courtney C.
Yelp
The room was filthy. It was covered in mold, dust, and grime. I booked a Double Pod (Full) room for a weeklong stay for work and was just looking for a clean budget option to sleep at night. I wasn't expecting much, but for $2000 for the week, the room was gross, and honestly a health hazard. The air conditioner was covered in layers of dust, the remote was covered in buildup and grime, and the bathroom reeked of sewage.
We opened the windows on the first night thinking that the shower just needed to air out, but it continued to smell like sewage. We reported this to front desk staff on Saturday night and were assured that "engineering" would come look at it "soon". We gave them some time (several days), but it finally got to a point where we were waking up sneezing, with sore throats, and itchy eyes so we checked with the front desk again. I spoke with Benny, who was very helpful and gave us two options of new rooms to switch into. While these rooms were slightly better, both still had mold in the tile of the showers and in the AC units. There's budget, and then there's unhygienic.
I asked for a refund so that we could switch to another hotel. They agreed to refund the remaining days and 1 night, but refused to refund beyond that (4 days) without "proof" that we had made them aware of our concerns earlier. They insisted that since there was no report in their system that we had talked to someone Saturday, they couldn't confirm we had said something. Because we gave them the benefit of the doubt, we couldn't get a refund.
The manager, Alberto, cancelled the last half of the stay and is "investigating" now, but the refund is far below what it costs to book another hotel now on such a short notice. Overall, we had to spend more just to switch hotels in the middle of a work day and get sick from a moldy room. Multiple of their rooms are literally health hazards with mold INSIDE the AC's, tiling, and walls. Stay yourself the trouble and book anywhere else!!!