Mike T
Google
Let's start with the service. It was amazing. The servers and bartenders were very polite and attentive. It was better than many restaurants that I have eaten at. I was impressed.
The atmosphere is ok. The restaurant is pretty small. On the night we went, it was very loud. I could still hear my beautiful fiance, who was sitting next to me, speaking, but since the inside of the restaurant is mostly brick, there was no sound absorption. I would recommend adding some things to the walls to prevent echoing so it doesn't sound like a mall cafeteria. To be fair, it was a Friday night and it was very busy.
We ordered the fried pickles, Irish nachos, the southwest burger, and a Church Music IPA (one of my favorites). The fried pickles were thin cut spears, not chips, but still delicious. My fiance usually only likes them cut into chips, but she loved them. She says that cuts other than chips are too "pickley." Hey, we all have different palates, right? There was a seasoning in the pickles' batter that didn't quite belong (I couldn't figure out what it was), but they were still delicious. The Irish nachos were OK, but I feel like the bacon was undercooked. After eating a few of them, they became bland. Lastly, the southwest burger that I ordered medium-rare (there's no other way to eat a burger, IMO) came out very well done. It was so well done that the meat was dried out and very charred. I ate most of it because I was hungry, but I couldn't finish it. The fries that came with the burger were also overdone and dry.
I did tell the server that my burger was WAY overdone. She apologized and had the manager come over to speak to me. After explaining the issue, she immediately took care of it by comping it from the bill. She also showed me on the receipt that it was put in with a medium-rare temperature. This seems to be an issue with the cooks. This stellar customer service is why I'm giving the Service category 5 stars.
Would I go back? Probably. It was a busy night, and the cooks were probably super busy. I bet if we went during the week when it's less busy, they would get an updated 5-star rating from me.