Pointe Isabelle

Central, practical, and friendly. Our twin room was quiet with firm mattresses, soft pillows, fast Wi-Fi and handy power/USB; balcony useful for airing kit. Heating responded well and windows sealed tight. Bathroom delivered steady temperature, mid-range pressure, and an easy clean-down. Downstairs works as a basecamp: double doors, hard-wearing hex tiles, wipeable booths and a well-organised bar for breakfast or late returns. Location on Place du Poilu puts cafés, buses and bikes on the doorstep. Reception were warm, kind and efficient; bar staff characterful and cheerful. A solid, well-run hub for Chamonix days.

Great stay here! Friendly staff, good breakfast. Clean room with a comfortable bed and spacious bathroom. The actual room was a bit small, but nice balcony and bathroom. Great sauna facility! Sauna has a nice view

I am giving this hotel 5 stars primarily for it's service. Cami at the front desk is so welcoming, kind, and helpful. Lovely person! Even though the weather was partly terrible we had a fabulous stay. The location is a short walk to most of the attractions. Easy check in and check out as we were able to pull car up and we were able to grab complimentary parking not too far away. The rooms are small but are very well laid out and have shelving and hooks. The bed is very comfortable. We will definitely return again!

I was traveling for work at Pointe Isabelle for the first time two weeks ago, with a group of Brazilians. Everything was perfect! The accommodations, the restaurant, the breakfast, all the service, especially from Cassandra and Jacob! Very attentive, answered all my questions (I don't speak French) and helped me resolve some unusual details. Thank you immensely! I will certainly be back!

I had the best stay at this hotel all thanks to Cami (I hope I wrote the name right!), she’s beyond helpful and extremely friendly. Truly amazing and made the stay at this hotel the best it can be! It’s right on city center. location is great, price on the other hand can be better. 😊

I had an excellent stay here an would definitely stay again! Extremely convenient location right in middle of Chamonix, very comfortable rooms, and excellent service with a luggage room where I was able to leave my things while checking out for a night to stay in a mountain hut. They have a usable gym and breakfast is decent, although perhaps a little expensive but still not a bad deal. The one caveat with this place is it can get loud on weekend nights due to various bars nearby, and this is worse if you visit in summer because you might need to open the balcony door at night to cool down the room. So definitely bring ear plugs!! This was only a major problem on my first night thankfully, and the front desk does offer ear plugs if you forget This is a great place to stay!

Very disappointing experience at this hotel. The service was poor, the rooms were uncomfortable, and the bathroom was extremely small. No one offered help with carrying luggage in or out. At checkout, they unexpectedly asked me to pay extra for parking and cleaning, which is unacceptable. I do not recommend staying here at all.

Stayed at this hotel before hiking the TMB. Had great service. WiFi was fast and breakfast was really good. They have a storage room where you can leave luggage if you come back to the hotel after the hike. Prime location to nearby restaurants. The bus station is a 15 minute walk.

Stayed somewhere else, but went to eat there with a family group of 12. Excellent food, adequately priced. Excellent and more important friendly service. We repeated the visit during our stay at Charmonix as the value of money spent for high quality food and service we did not find elsewhere in the vicinity.

Let me do a pros and cons of my stay... PROS: Great location in the heart of the city amongst all of the restaurants, shops, and bars. Easy parking right in front of the hotel (don't use the tiny underground spots). If booking a room with a Mountain View - it's gorgeous. You see the mountain tops and all of the long, bustling street. Beautiful. A nice rooftop view and large hot sauna (not jacuzzi) on the top floor. Quick access to the train and bus stops and only a ~7 minute walk to Aguilla du Midi & Montevers (sic). CONS: Somewhat blah front desk/staff. Not that welcoming. Slow WiFi. Parking is not explained - if you've never used a system where concrete pillars drop down after you put in an access code you'd be confused out of your mind with where to go and how to navigate, as I was. They don't explain about all of the roads around town being pedestrian only so it was frustrating driving around and constantly having to reverse and detour unexpectedly. The rooms are hot temperature and even with the door to the outside cracked a few inches in February (15 degrees Fahrenheit), I was restless at night trying to sleep (must've been 75-76 Fahrenheit in the room). The last part is about the "double bed OR two single beds" nonsense. I booked thinking I'd have a Queen or at least a double bed. It ended up being two single beds cinched together. So you have a division / crack going down the center length of the bed, with two comforted overlapping. It's two separate beds, don't like the photos fool you like it did me. So as a nearly 6'0 / 220 lb male I had to sleep in a single bed designed for a child, basically, or risk sleeping across a crack and further wrecking my back for snowboarding all day. The bed was not comfortable at all, the thick microfiber comforters were not breathable in the slightest bit, my legs were sweating and I had to keep kicking the covers off since it was hot in the room. The pillows were terrible. Very cheap feeling. I can't say if they are firm or soft, just awful. Definitely not down or feather. Some cheap microfiber crap that you'd pay $10 USD for at Walmart. Also, they do not have any preparedness kit for guests - meaning I had no idea I'd need a specific travel adapter to accept a US plug to charge my phone. I had boughten one for Switzerland and apparently it's different in France. The hotel rummaged through a shoebox of an eclectic collection of various chargers and ports but did not have one that would fit a US plug. I had to traverse the city to find an adapter in the city and somehow landed on one within minutes of closing otherwise I would not have had a working phone during my stay. This is something that should be a given in any international destination hotel. OVERALL CONSENSUS: The view/location is fantastic. I truly felt like I was staying in the heart of the city/valley. If you're not a particular sleeper as I am requiring a set/consistent/controllable temperature and are impartial to your bedding type then I'd say this is an excellent spot. If you're ultra picky with sleep and like it cooler in your room you'd prob not get too well of a sleep. For only one night it was tolerable but I wouldn't last a few days here as I didn't really get that great of a sleep tossing and turning and it negatively affected my energy and stamina the next day on the mountain. I'm not sure what the deal is in Europe and why they are so overly concerned with being "green" and don't seem to think people want to sleep in the cool. Save the planet stuff and forget your comfort.

I was really impressed by bar on zeros floor. It is very fancy and they have life music at evenings. The rooms are pretty much OK. Our room had no hairdryer, but everything else was good. I should say it is a good place to live if you are planning to spend ~90 euros per night.