Poison Spider Bicycles

Service was fast, friendly, and smart mechanics! They straightened my rotor and troubleshooted fixing three of my sidi shoes that had the boa part frayed (and I couldn't for the life of me get without professional tools and help!). See them for any of your mechanical needs - you won't be disappointed by the support and good vibes in this place! Cool stickers to buy, too ;-)

Incredible attention to detail/care/and service. Their customer service is outstanding. I've rented and now purchased a bike from this shop and had a 10/10 experience both times. Their service/tuning is thorough and reliable. They have great quality products in the shop. Their team is informed on trails around Moab and happy to share.

Swung into Poison Spider to buy a pair of chamois shorts for my wife after our first day of riding in Moab. Tim noticed my bike, a well kept ‘97 Trek Y-33 in the truck and commented on it. I love that bike and have been very attached to it since purchased new. While it doesn’t have all the travel and brawn of the new bikes I felt it was great for me. Tim explained how the new technologies are superior, keep you safer, make riding easier and more fun. With that we decided to demo some bikes which led to finding the perfect new bike for me. I can’t even begin to describe the difference in riding, it’s a whole new world! The patience and willingness to answer our questions was amazing. I can’t tell you how great, knowledgeable, passionate, and just genuinely nice Tim, Parker, Jonathan, Scott, and the rest of the staff were. Thanks to Scott for the “Birthday Socks” for my wife. My wife and I have truly found a new lifetime activity/sport we love to do together and the staff at Poison Spider was a huge part of connecting the dots to make this happen. Will be back again and again! Thanks Tim and the rest of the staff at Poison Spider! You truly helped make our trip absolutely one to remember!

I want to thank Jonathan so much for the excellent service. He went above and beyond with us. We had last minute changes twice and time crunches a he went with the flow and did it all with a smile. He was so excited for us to enjoy the beautiful Moab. He helped me with an issue on my side. The bike was so amazing. I want to buy one. It felt like a part of my body. The merch at the store is also great. Thanks again for making my trip here so special.

Our scout troop rented mountain bikes over 2 days from Poison Spider for our recent High Adventure activity. They were amazing in every way. Aside from having excellent quality bikes, they were great to work with and had everything prepared in advance. We literally showed up when they opened, made sure all the paperwork and waivers had been completed and then took off for a day of riding! What an adventure!

Great experience at Poison Spider! Dylan, Darcy, and the other mechanic who worked on my bike are exceptional. Skilled, knowledgeable, friendly, and helpful. Thorough in finding and fixing the problems on my bike and letting me know what I can do to get it in even better shape when I’m ready. If you need high-quality work at a fair price, Poison Spider is a great place to take your bike.

Came in hoping they could help me get my bike up and running like now at 4pm when everybody wants to leave. The mechanic was like, bring it. I was outta there with the repair done in twenty. They didn't have to do this, but they did. Charge was nominal. True mountain bikers.

This shop was excellently staffed and had a great selection of gear and bikes. Test rode a Yeti Sd140 and then decided to buy a used model. Love this bike. Highly recommend! Sophie helped us and came in clutch. She was stellar in experience and customer service. Coming back next year!

Swung into Poison Spider to buy a pair of chamois shorts for my wife after our first day of riding in Moab. Tim noticed my bike, a well kept '97 Trek Y-33 in the truck and commented on it. I love that bike and have been very attached to it since purchased new. While it doesn't have all the travel and brawn of the new bikes I felt it was great for me. Tim explained how the new technologies are superior, keep you safer, make riding easier and more fun. With that we decided to demo some bikes which led to finding the perfect new bike for me. I can't even begin to describe the difference in riding, it's a whole new world! The patience and willingness to answer our questions was amazing. I can't tell you how great, knowledgeable, passionate, and just genuinely nice Tim, Parker, Jonathan, Scott, and the rest of the staff were. Thanks to Scott for the "Birthday Socks" for my wife. My wife and I have truly found a new lifetime activity/sport we love to do together and the staff at Poison Spider was a huge part of connecting the dots to make this happen. Will be back again and again! Thanks Tim and the rest of the staff at Poison Spider! You truly helped make our trip absolutely one to remember!

Great rentals Bikes were setup correctly Did the whole enchilada and falcon flow The shop recommended a Ripmo and 429 respectively. Both bikes were perfect

We rented four High-End Bikes for my family to ride local trails and The Whole Enchilada. Bikes are well maintained and we experienced no issues or failures during our rides. Each bike will come with a small tool/flat kit. A cage can replace the kit for an extra bottle which we chose to do and out the kit in a Camelback. The extra weight did. It have an effect either. The Poison Spyder Shuttle is affiliated with the shop but not part of the shop. So if you select the 0700 shuttle departure the shop will not be open so you'll have to get the bikes the day before. We also ran into an issue when we picked up the bikes for our first day. We booked a 0930 shuttle with Coyote Shuttle where the pickup was in town. We arrived at the shop shortly after they opened at 0800 and barely made our pickup. The set-up took a lot longer than we planned on so please account for this. Between the paperwork, inspections, and any personal set-up requirements I would account for about 45 minutes +/- 15 for number of bikes your renting. Staff was friendly and very helpful if you have any questions on trails or other concerns. The selections of bikes on the high-end spectrum was also great. I have a dropper post on my personal bike but my family does not. It took them a little time to understand the greatness of this feature. If you are in this position do a little research to maximize your enjoyment on the proper use and techniques of a dropper post. Have a good ride.

Shop guys standing around eating lunch in the middle of the showroom floor chatting with friends; no greeting, no "can I help?", as I shopped. Spent about 25 minutes basically invisible to the crew, so I put down my would-be purchases and walked, choosing to spend at a shop on the same street, same side, about a mile south of PSB.

I really enjoyed using Poison Spider for my bike rental while I was in town. The team helped my family get set up with our rentals and we hit the road. They weren't pushy with any add ons and they were fast. They have a huge selection of bikes and gear to purchase. My experience using Poison Spider was easy and breezy like my hair was riding through the canyons. I can't wait to come back and use them again. For the other reviewers questioning if you should rent or buy from them, the answer is simple, HECK YA! Spend that money!

I was in Moab for one day on a work trip but wanted to get a couple of rides in while I was there. My rear suspension was fading on my morning ride, so I took it to a bike shop to see if it could be fixed that day so I could ride again later that night. The problem seemed to be more complex as the suspension/damper was failing, and it was labor-intensive to fix it. I asked Tim if there was anything he could do to get the repair done that day so I could ride at least one more time before leaving town. He fit it in and finished the repair so I could get that last ride in. I am appreciative that he understood my challenges and was able to complete the repair. Great job Tim!!!!

Outstanding customer service! Our first attempt with ebikes and the staff was great. Highly recommend Poison Spider Bicycles for rental and purchasing a bike.

The crew at Poison Spider went out of their way to help me out in pinch! Not only were multiple staff members friendly and helpful inside, some even came outside where I was doing my tire maintenance to lend further help. 10/10 saved the day and my biking trip, thanks so much guys! ( love from ABQ).

We were looking for a new mtn bike for my husband and Elijah, and Johnathan went above and beyond to make sure we were happy with our purchase! In addition, I needed new higher rise handlebars to help with my fibromyalgia when I ride. And Johnathan installed them for free, cause we bought a bike from them, and made sure I was really satisfied! Parker and Tim also assisted in our sales. Thank you so much Poison Spider! You're awesome! Jodi and Dick Kramer

Not what I was expecting for a heavily trafficked, high volume tourist town. Prices are not marked up to some outrageous prices (actually better than the bike shops in my home town and almost spot on with anything I can order on Amazon). Super friendly and helpful people. Well stocked. Highly recommend.

Stopped in today to ask about shuttling the Whole Enchilada. They were able to get me squared away. Also performed a last minute service and had me in an out in about 30 mins. I was very impressed and will continue to recommend this shop. They have lots of apparel and plenty of mechanics working on customer bikes and rentals.

Rented a mountain bike for 3 days and the seat post never worked (would not go down) which was confirmed by 2 employees when i returned. Out for 3 days in the canyon, but luckily was able to borrow a bike from my group. Would have been a disaster! As bad as the bike that didn't work, was the lecture I received from the bike shop employees that it was my fault for not catching the day I rented. I will stick with Moab Cyclery in the future, where I have had great luck.

They have tools but you can't buy them! I stopped by recently and this team of dinks don't earn anyone's business. The hype of Moab is all they have. I've been a regular at Moab for 35 years and have shopped at Poison Spider for years and I am now done. Their customer nonservice is pathetic. Never again. Arrogant pricks.

Bought my bike after demo'ing it a couple times. Employees are professional grade. The CLEAN rentals even had a tool bag - important when you're in the middle of nowhere. During my week in Moab I spoke with different helpful employees and each one provided valuable insight. Thanks PSD!.

Best bike shop around for Yeti bikes. Worth the trip from GJ. Personal service. Competitive prices.

Visited the shop to see if I could rent 2 bikes for my wife and I to mountain bike for the day. I didn't have a reservation. They hooked me up. Rates were great. Got a nice Trek full suspension for us both. They even set up a roof rack for the bikes on my rental car. I give them 5 stars because I was in and out in no time and the staff was very friendly. Thank you!

Best bike shop in Moab... and I know because my husband insisted on visiting all six. Extremely friendly and helpful staff. Awesome merchandise selection. All of our Moab souvenirs were purchased here.

Needed a derailleur for my bike . I asked someone in the dept service . He gave me very uncomfortable look , then looked at the part for awhile and keep on glaring back at me ! I felt like a criminal for asking . He came back and said he won't sell it to me .its for the rentals , over 20 years of excellent service I had in the past and all there products purchased i will never shop there again.

Stopped in to get my bike tuned and the crew was so helpful, friendly and quick. Highly recommended

Thank you Poison Spider Bicycles for supporting the Wounded Warrior Project Odyssey Moab Team (Sep 2019) with phenomenal mountain bikes and support!!! Our team of veterans enjoyed an epic day of mountain biking inside Dead Horse State Park thanks to your amazing support!!! We now have epic memories from our experiences using your exceptional bikes. Thank you for supporting veterans!!!

All I wanted was to sit my gooch on a rental bike but they need credit card and I.D from me, even though me no have one. Father had one but they no accept it. I think they hate all other ethnicities. They made fun of small stature. Store manager no like father and I. Very disrespectful. No honor. I think they mad about no wall between Mexico and Utah. The store manager sexy man but no very friendly.

Rented a bike for a day on the trails in Moab. Super helpful. Bike was set up for my size and weight. Customer service is fantastic.

We've stopped into this shop twice in two days and have had fantastic experiences each time. We got great guidance on where to ride, along with maps and handwritten directions. Their service department went above and beyond when we came in with a flat tire. Fixed the flat along with tuning up the bike for a deal of a price. Great gear, super helpful employees. They all seem to love what they do!

Visiting Moab with my family and stopped by to ask for a recommended trail. They took the time to understand our ages/abilities, pulled out a map, and gave some detailed suggestions. The recommended trail was perfect for our family. Their local knowledge is exactly why I would return to this shop.

I only rode the shuttle to the top of porcupine, but they overbooked and allowed 2 noobs who missed the earlier shuttle a ride up. Not enough seatbelts for the responsible people. I had to basically squat the whole ride in the van up the mountain due to the lack of seating. Not a great thing to do before a pretty intense 21 mile ride. Had the better vehicles for taking a lot of people though, especially compared to coyote.

Visited Moab in October 2020 and after doing a number of rides noticed my suspension was sloppy and was afraid my bushings might be broken. Due to the long technical rides was nervous my bike might breakdown 20 miles out and I would have a long walk. Rolled my bike into Poison Spider and they were swamped but a mechanic offered to do a quick safety check and went through my bike. Said my bushing/pivot points needed to be replaced but that they should be fine for my trip and I could get it fixed when I got home. They were backed up with about 2-3 days of work so would not be able to do it for me but the quick professional check gave me the confidence to continue riding and I did not have any problems. Staff wore masks, had a reasonable COVID process, required customers were masks, and were very respectful of the whole pandemic issue which I found unusual in Utah at the time. At the time many towns in Utah did not take any steps to protect themselves or customers but Poison Spider and Moab town in general did. Poison Spider has a great staff and great store, check them out.

Rented a bike, $100 by the time all the fees and insurance were added up. Put our pedals on the bike, off we went. After the ride, returned the bike, hung around the shop for a while purchasing stuff. Forgot to get the pedals (shop also forgot to return them). Called the shop to ask that they mail them to us, THEY WILL NOT DO IT. NOT EVEN IF WE SUPPLY A POSTAGE PAID BOX. You have to wonder how many customer parts wind up on Ebay with this sort of customer service. Be warned they do not care about the customer experience, they just care about the dollars.

First time out here and riding these kinds of trails. Stacy, in particular, was a big help for getting me the right size bike and gear, ya know- woman to woman advice and tips... The staff's recommendation on where to ride was great also. I'll definitely be back, can't wait!!

Short version: this bike shop got my bike tuned up and shifting better than it ever has before and I wish I lived closer to them. Long version: I was visiting from California and had my chain come off into the spokes pretty bad and after that, the bike wasn't shifting right. Tried adjusting the derailleur myself to get it back to normal and just couldn't get it to shift right no matter how I adjusted it. Took it in to Poison Spider Bicycles since they were right across the street from my hotel and the tech there immediately addressed a bent derailleur being the issue. He bent it back and it was shifting decently but he recommended replacing the shift cable and housing because it was hesitating on shifts. He said it was only $35 so I figured I'd trust him and get it done. Holy crap am I happy I trusted him. My bike has never shifted this well before, not even when it was new. I rode the slick rock trail the day he tuned it and every shift was nice and crisp with no hang ups and no hesitation. I ended up breaking my seat on the trail and decided to get one here because of how awesome their service was. I really wish I lived closer to here because FOR SURE this would be my new go-to bike shop for anything I need. It was also a really clean, professional facility and the guy at the counter gave me a brochure with the some advice on more local trails to go on. Thanks again guys!!!!

Great bike shop. We rented 2 bikes, they were set up and worked flawlessly. They even came with a comprehensive repair kit that we needed for one of our friends during our ride on Porcupine Rim. During the ride another friend broke his brake lever and they were able to fix it so he could ride the next day. I would rent from them or have them repair my bike anytime.

I made my reservation through Amy. She was awesome and extremely helpful. She freely gave me advice on where to go what to do and which bikes to rent. She put my 24 yr old son on a Yeti Sb5+ and me on a Ibis Ribley LS 29r. Bikes were Awesome that's where the praise ends. We arrived on Fri to do our paperwork early so we could get our bikes and go on Sunday. The lady that helped us at the shop was not that friendly and was very unwilling to give advice on trails or recommendations. I soon learned that was their matra. We arranged a trail shuttle as high up Porcupine Rim-LPS Singletrack we could go. This is operated by Or owned by Poison Spider. It rained all night so we weren't positive the shuttle was going up on Sat. Morning when we woke. We knew if it wasn't there were plenty of other trails. We arrived at the shop at 8am to make the 8:30 shuttle. First ones there. I had to ask four employees if the shuttle was going up and finally the owner called and they were. Remember shuttle is owned by Poison Spider. We did our final paperwork and went to pick up our bikes. The lead mechanic was pissed we were there (um excuse me aren't we customers, isn't this what you do) he made a comment to my son "f^*%ing tourists ruining our trails". If we're not supposed to go up then tell us. Your the ones renting us the bikes and taking us up. Needless to say the trail was awesome. Went up with ten other riders and there was no trail damage whatsoever. I think he was pissed that he was going to have to wash mud off a bike. By the way the shuttle driver was great. I just felt that everyone at this place was pissed we were there. The biking down Porcupine was unbelievable. Again Amy was wonderful but this company does not like out of town customers. And for the record we were extremely nice and friendly to them. Maybe we just asked too many questions. I won't be back. There are a lot of shops in town Shirley some are friendly with the same quality bikes. If Amy ran this place it would definitely be different.

First off... Russ... Jen... Mike... Javier... you all ROCK!!! Secondly, I've never rented a bike before and Russ and Jen make it really easy to get through all of it. The staff was very useful and friendly and had a great variety of the brands I've always wanted to ride... Rocky Mountain, Pivot... and Yeti, of course. I'm old school and have been on a hard-tail forever and still roll(ed) on my S-Work Team hard-tail. But Yeti... oh Yeti... After talking to Russ about the bike and riding it around the lot/block... I needed to rent it. What a dream!!!!! I ended up renting/buying the Yeti sb4.5c... and the process was made easy by the whole staff... Javier greeted me when I got into town... Mike gave me tips... Russ walked me through the bike and pros/cons... Jen's friendliness and technical expertise and experience were fantastic. Thanks again! I'm a huge fan... and if any of you make it out to Los Angeles, look me up! Drinks on me.

We stopped in for advice on "skinny tire" routes for our road bikes. They gave us great advice and maps; steering us to the best, safest rides for this time of year. They also worked on my derailleur and fixed an annoying problem that two other bike shops weren't able to fix. This shop is great and they took the time to get it right! Thanks Poison Spider!

Staff was awesome and super helpful. Bikes were top of line and thank God because we needed them on slickrock! Easy rental and return process.

As far as bike shops go-this is one of the best! Scott and his crew have definitely gone above and beyond, they're very helpful, customer oriented and willing to share Moab ride secrets. The store itself is loaded with cool mech/swag equally divided between mens and woman's and all good quality at a reasonable price. If you failed to bring your bike to the coolest MTB spot on the planet or just want to try something new Poison Spider has a plethora of rental options. You can also catch a shuttle with Brian from the shop, like my husband and I did and take the 45 min ride up to Porcupine Rim and ride the sweetest 13 miles of dirt in Moab. Great last stop on our honeymoon MTB tour!

Lots of "dude and brah" from 40 year olds wearing Quicksilver shirts n tats. They rent out $3,000 bikes to Lynn and Stan Goldstein from Ohio. Be prepared to be overwhelmed and dumbed down. Welcome to Moab!

The crew at the bike shop were so helpful in getting our group ready to ride! They made sure the bikes were the correct size for each of us, suggested routes for what we wanted and our skill level, and attached a bike rack for our van. The bikes were of amazing quality and in great condition. Highly recommend renting from them!

It's a double edge sword with Poison Spider. Yes, they have nice bikes to rent, but they come pretty dinged up. Then, they make you sign this insane damage waiver, and even if you buy insurance ($5), this doesn't cover anything over $500...so what's the point? As for our bikes, despite giving them our weights ahead of time, I had to retune the suspensions on all of them. Finally, the younger half of the staff are very nice and friendly. The older guys who work there have clearly seen too many posers come through and mess up their nice equipment. Subsequently, they are condescending to everyone, including experienced riders. I would rent from another shop in town.

Went their on Sunday afternoon to buy some swag, no customers were in the store, OK yeah they had a must wear a mask in front of the door but I walked in without a mask on, lady told me I needed to put my mask on I thought man that's pretty stupid when you go to restaurant in Moab and nobody has a mask on so you know what I turned around and left. I didn't need to buy their cheap Chinese stuff anyway. Get a clue and listen to the science. Don't need to go back won't go back.

All name no game. More like Poison Spider Buttheads. Son and friend age 14 and 17 called ahead, were emailed forms that I and friend's dad signed. Arriving on Saturday, they were told parents need to be present. Mgr called owner Scott who confirmed this BS policy, with no offer of a workaround. Use James at Rim Cyclery, he actually has a brain and did the right thing for a couple enthusiastic kids on the trip of a lifetime.

Poison Bicycles is completely overrated; a really cool brand, but the worst customer service or support ever. I rented a bike for my bucket list ride down The Whole Enchilada, and they sent me out on a rig with 1) a broken back wheel, and 2) a "plugged" hole in the rear tire. The tire seal blew within the first mile of my ride (I wasn't even on the official trail yet), so then I was using a tube. Within 20 minutes the "plug" failed and I borrowed another tube from my riding partner. AND, I wasn't provided with the proper tool to remove the rear wheel since it didnt have an axel handle, rather it required a multitool. This tube later blew and the patch wouldn't hold from the sealant all over the tube. Anyway, I found myself stranded on the WE. I called the shop for help, described my situation, and the manager on duty replied "we're not a shuttle company". I explained my situation of no other options remaining, and asked if anyone could bring me a wheel, and he insisted on arguing with me about the wheel and how it was impossible for me to have my problem, then reiterated, "we're not a shuttle company" and I'd have to figure it out. I WALKED with my bike to a road and was able to get a ride to town; took FOUR HOURS. I brought the bike back to the shop, showed them the plug, and the banged up rim, and they still insisted that was not possible, that I was wrong. Bottom line, I can live with the maintenance errors, but this was 100% on Poison Bicycles, and they refused to stand behind their product, or assist me with "my" problem. AND, they would not refund my for my rental for the day. I went to Rim Cyclery three blocks down, and they were awesome, in fact they provided me a NEW bike to rent for tomorrow's ride, and $30 LESS!

Great shop, cool layout, gear and appeal. Non mountain biking boss seemed like a narcissist to other patrons, myself and employees. I walked out while my other half spent $$$ on NEEDED essential equipment not cheap. Again cool shop, great employees very helpful, bad vibe boss. Could have been me or her on a bad day, you choose. Damn this rain sucks this weekend.

Called and asked about a tire. They had something similar. So went down there. If ya know anything about Moab you don't turn left during season off Main Street. Well we were gonna except one of the employees was doing circles in front of the drive way so after about 2 minutes in the suicide lane he cleared out and we were able to pull into the closet I mean parking lot. Went inside and was greeted kindly and proceeded to go to service desk. Waited several minutes watching a guy work on a bike and then peered around a corner and Lo' its the guy who was blocking the entry into their 5 sq ft parking lot. He was on the phone texting vigorously.! Cool got his attention. He showed me the product I called about half heartedly and talked me outta buying the tire. So that's why 3 stars. That was a plus. Did I mention if you sneeze their parking lot might blow away. Won't be back won't ever call him dad.

Awful Experience at Poison Spider Bicycles. As a tourist visiting Utah for a short stay my friends and I thought it would be a great idea to rent bikes and explore the city of Moab. After showing up at the establishment at the agreed upon time and date the employees at Poison Spider pointed out that a bike rack would not fit on our 2018 Ford Explorer. We were then immediately told by the staff to pay up as it was "too bad" and "not our fault" the bike rack would not fit on the car. The lack of consideration was very surprising and the staff's aggressiveness towards us made me feel a sense of hatred towards tourists or possibly my race. After asking for a compromise numerous times given the situation we were told to wait and speak to the manager Billy. Billy took around 35 minutes to get to the store and upon his arrival proceeded to berate us for showing up late and being unorganized. These accusations were made without having any sort of dialogue or context to the actual situation (we were not late or unorganized). He also came in sporting an assistant to the sheriff badge, which made my friends and I very uncomfortable, this to us was a scare tactic. At the end of this close to 1hour ordeal in what felt like 100 degree weather (the store was not air conditioned) we finally decided it was not worth our limited time in Moab to argue with Billy and his staff even though in our eyes we were justified in not wanting to pay full price for all the bikes and racks that would not fit on our vehicle. Billy proceeded to charge us more than half of what we owed plus fees for the bike racks that did not fit on our vehicle. Moving forward I hope this experience provides context and warning to future tourists looking to spend some time biking in the beautiful city of Moab. The confrontational attitude exhibited by the staff at this store was inexcusable. For the staff at PS, I'd hope moving forward you can properly assess what vehicles are compatible with your bike racks, as it would constitute as a deal breaker if a bike rack feature were not possible. Lastly, the young staff behind the counter at the store looked drained and extremely uncomfortable. It felt as though this is a normal occurrence at the store, which is very unfortunate. - Todd

[Updated 10-2016 - added a star for good warranty support and attentive mechanics. Just don't have them order parts for you, use Jensonusa.com for much faster and reliable service. PS will do fine support with your components.] Two bad experiences in two weeks. While I have used Poison Spider for minor repairs and adjustments for over a decade plus bought stuff in the shop I added a bit more meat to the relationship in April 2016 - and lost. 1) I brought the bike to their mechanics for an analysis of my over-stretched chain and how it had affected the cassette. The bike was new a year ago but I've been riding a lot more and riding the southwest a lot more. He explained the damage and showed how the rear hub was dying and suggested new hubs (DT Swiss) and rims (Stans). I was already aware of the issue so no surprise. Great service so far. I thought it would be nice to support a Moab shop with the $750 build of two new wheels and they said they could order the rear hub and I should drop my bike there Monday PM and it would be ready by Tuesday AM. Fine, I wouldn't miss a precious ride. I was leaving Wednesday so time was tight. I dropped the bike off just before noon on Monday, I had to drive back to Moab from Fruita because they mis-informed me Friday and I wasn't expecting to do the build with them, and another staff member said the part was on the UPS truck for delivery. Except it wasn't. None of the five people involved at that point bothered to check tracking. When it didn't arrive they didn't call me so I could retrieve my bike and ride it until the next day. While the wheels were built the next day I ended up missing two rides. No apologies, no concern that I lost two rides, no little gift like a tee shirt, nothing from the five people involved. They acted like it was my fault I had so little time left. Blame the customer. Ride days are expensive for those of us who travel far to ride Moab and these folks don't care. It wasn't a critical repair, I was just trying to be supportive. I should have had my bike shop back home do the work. 2) The week before I brought two guests there to rent bikes, my first time renting at PS. The old guy behind the counter was concerned about transporting the PS bikes plus my bike in my van. I told him the bikes wouldn't touch anything and he could have looked out the front door and seen my setup. I left while the guests were being setup and when I returned my guests told me that they are required to take the shop shuttle to the Brand Trails and ride the bikes back to PS and no more. He ruined our plans to go to Navajo Rocks without any interest in checking if there was a real problem. Together these incidents showed me a staff that doesn't care about customer's situations and makes no effort to accommodate us. They are arrogant and self-centered. Six guys in two weeks. I've had enough of that place. In the 13 years of biking Moab every year for at least two weeks I've had better experiences at other shops.

We had excellent service when we rented bikes for the weekend. They were helpful in suggesting routes. They even loaned us a rack for our car, which they put on for us while we waited. My wife, who had never ridden a mountain bike before came in a little nervous and left feeling pretty confident. The bikes were new Trek Fuel full - suspension 29ers. Fair prices and excellent, friendly, service make this a great place to rent a bike.

Such great service! We took a bike in with a blown rear shock. Not only did they have the parts in stock, but Tim (the mechanic) managed to get it rebuilt in less than 24 hours, in peak season!! We rented a bike so we could go ride the next day. Great service, great staff, fantastic mechanic!

Well oiled machine... rented an Ibis Ripmo... chose this biz bc they had a great selection of rental bikes and had the model I wanted to test. Easy in and out, plenty of staff available to help during the peak spring season when I went. Bike was in great shape, had a blast. Highly recommend!

Being a world-class cycling destination, Moab has no shortage of very good bike shops. The cycling community is strong and the mechanics, salespeople and staff are all super-friendly and experts in the field. However, one shop stands above the rest; Poison Spider. From the top down this is a class business. Personal attention, loaded inventory and spot-on local knowledge get you out the door and riding with confidence and enjoyment. Also, not only do they welcome you to the store, they're also involved in supporting community events, and that's a big check mark for me. In fact, a large group of us from San Diego just completed riding the Moab Gran Fondo, of which PS is the major sponsor! Poison Spider is always my first stop when I arrive in Moab~