Pol & Grace Hotel

Very good and affordable hotel in Barcelona. Directly next to the metro with great connections to all of the city. The staff were amazing and super helpful. The breakfast selection was slightly below average. The rooms were a bit small and outdated. You can tell there are signs of wear and tear across the entire hotel. Overall, I would recommend to stay in this hotel. I wish it was slightly cheaper for what they offer.

It was my second stay at Pol and Grace. The first time was in 2017 and it was very new then. Obviously it is a little more tired looking now. But, the experience was as good as last time. Location is excellent… for the metro and plenty of amazing places to eat in the area. I would definitely stay here again and the terrace was as wonderful as it was in 2017. The hotel is a quiet and serene place and after a day walking the streets of Barcelona a very welcome retreat.

Modern and Comfortable Stay at Pol & Grace Hotel I had a pleasant stay at Pol & Grace Hotel. The modern and minimalist design of the hotel creates a welcoming atmosphere. The lobby area is stylish and comfortable, ideal for relaxing or catching up on work. My room was clean and well-organized, with thoughtful details like the artistic wall decor and cozy lighting. The bathroom was spacious and equipped with all necessary amenities. The location is also convenient, offering easy access to public transport and nearby attractions. The staff were friendly and attentive, making check-in and check-out a breeze. Overall, it’s a great choice for anyone looking for a comfortable stay with a modern touch in Barcelona.

Had a super time. Rooms were spacious,clean and bed was huge. All staff were friendly, courteous, and helpful. All our requests immediately fulfilled. Beautiful contemporary hotel in great location. Metro,buses, shops and cafes all just minutes away.

Pol & Grace is a charming boutique hotel in Barcelona that offers a delightful stay right in the heart of the city. The rooms are modern, bright, and thoughtfully designed, creating a cozy yet stylish atmosphere perfect for relaxing after a day of exploring. One of the standout features of Pol & Grace is undoubtedly its warm and welcoming staff — they go out of their way to make guests feel at home, offering helpful tips about local spots and always greeting you with a smile. Whether you’re in Barcelona for business or leisure, this hotel provides a friendly, personalized experience that makes your visit even more memorable.

Great location. Friendly staff. Rooms are comfortable although not very big|| Good value for money ! Highly recommended for bus bees and tourists

Does not worth the title of a "4-star hotel". Location: A 1-minute walk from the metro station, with some bus stops nearby, quite nice. Room: The facilities looked old, the bed was quite big and comfortable. No toothbrush and toothpaste were provided, despite their claim to offer them. Wi-Fi: Great connection, but login was required each time, aka requiring daily re-logins, quite annoying. Service: Water was provided in the lobby, but it tasted strange—not like normal tap water. I suggest buying water from supermarkets instead. Edit: Forgot to mention the poor soundproofing. I could hear footsteps from the next room and the sound of water flowing through the pipes when the next room used water. Outside noise was also easily audible.

Hello everyone! I have never written negative reviews before, so this will be my first one, as I am still quite shocked. We booked a room at the Pol&Grace hotel for three nights and our check-in was late, around 10 PM, after our flight. As soon as we entered the room, we immediately noticed a strong unpleasant smell, like the previous guests had a cat who decided to "mark" the territory. We reported this to the reception right away because it was impossible to stay in the room. They simply sprayed some air freshener, which made the situation worse. Then we asked to be moved to another room, but they told us all rooms were booked. However, they promised that a room would be available the next day and they would move us. We agreed, as it was already close to midnight, and we just wanted to sleep. Unfortunately, by the morning, the smell hadn't gone away. We went to the reception to find out if we could change rooms, and of course, they told us no, all rooms were still booked. Maybe we should have gone earlier, but the service was terrible, and we were given no alternatives other than opening the window and trying to sleep that way or spraying more toxic cleaning products. We had to figure everything out ourselves, asking if they could refund us for the remaining nights. I just don't understand how a hotel with 4 stars can have such poor and disrespectful treatment of its guests. Please, don't waste your valuable time with such service, and look for better hotels – I am sure there are plenty in Barcelona!

We stayed 4 nights here and enjoyed it so much! Breakfast is bomb, decoration is bomb, staff is bomb, everything about it was so great I would not stay anywhere else than here! Staff makes you feel at home from the moment you step in, when we asked for shopping areas recommendations one morning we got a little hand written card addressed to us in our room "Dear Gaelle and Marc, Enjoy your shopping day!" Very sweet attention. I really hope to come back sooner or later. Thank you and keep it up

My GF and I just returned from a 12 night adventure to Paris, Milan and Barcelona. I can honestly say that staying at Pol & Grace was one of the highlights of the entire trip. I truly can't say enough good things about our experience staying there. Being a hotel, architecture, interior design, food and customer service snob with lofty expectations this is saying a great deal. Note, my GF is a high-end fashion designer and she was just as happy. The interior design and decor of the Pol & Grace is perfection from the rooms and lobby down to the breakfast area in the lower level. If you're into contemporary design like we are you'll appreciate this hotel even more. Their interior designer just gets it. As to the employees, they made the stay even more enjoyable. Each and every person that we came in contact with was professional, friendly and enthusiastic. I really wish I got their names so I could give them the recognition they deserve. If the owners read this feedback, nice job in hiring great caring people. As to the food served for breakfast, the whole dining experience exceeded our expectations. Although it was set up buffet-style we always felt like we were eating high-quality and fresh food at a seriously good restaurant. Definitely not your run of the mill hotel breakfast! As to the location, not perfect but not bad either. If you're on a tighter budget the hotel is just a block from the metro and then a quick 10 minute ride to the center of the city. The metro is great by U.S. standards! Clean, safe, efficient and up to date. However, we typically used a taxi to get around as they are by (Paris and Milan standards) a relatively good value, especially if you're tired after shopping and siteseeing or just short of time. To summarize, we both highly recommend Pol & Grace! Scott

We stayed 3 nights in July 2016. The hotel itself was very trendy; the lobby and dining area was very beautiful and rooms were equally nice. However, bathrooms were extremely small and decor isn't as nice. It is important to know that this hotel does not offer typical amenities like a spa or gym. It wasn't a problem for us since we weren't really looking for those amenities. Just a FYI to you or anyone else reading this review. Its location isn't very central to many of the tourist areas. You would have to take the metro, taxi, or walk (for a very long time) to get to these locations. They do offer breakfast in the AM. Most food items were pretty tasty! The customer service was consistently great through the duration of our stay. Everyone was very friendly and extremely helpful. We arrived late in the evening but there was staff readily available to help us. Initially, we were placed in a room on the first floor by a side street. It was slightly problematic due to noise from cars passing by at all hours of the evening. There was also construction in the neighboring building that contributed to early-morning noise. A lot of people smoke in Spain so when someone walked by our window with a lit cigarette, we could smell the fumes. The room itself also had strange stains on the toilet seat and furniture. It wasn't something that could be removed by a washcloth but rather the item itself was stained. We brought up these issues to the front staff, and they notified us the hotel was booked but was able to make adjustments and moved us to another room on the 4th floor. We had a tour booked for that day so once the room was cleaned, the hotel staff moved our belongings into the new room while we were gone. Their customer service is top notch. Things that could be improved upon- the cleanliness is mediocre, although I am slightly biased by my OCD tendencies for cleanliness. Certain parts of the rooms/tops of furniture had dust. I also found several random stray hairs from prior occupants in multiple locations of our room including our towels, bathroom countertop. Other cleanliness items were mentioned in the above paragraph. Additionally, the bathroom is extremely small. There is very little walking space and if you are your travel buddy (ies) are trying to get ready all at once, it'll be a problem. Lastly, our second room was much improved upon the first one. No obvious stains and much quieter. Their AC can be turned on to low, medium, or high. However, the AC worked only at a low level. Initially, I couldn't tell if the AC was on. I called the front desk, and again, they were extremely helpful. They sent someone up to exam the problem, and I was told the other settings were not working. It kept us sufficiently cooled, but nevertheless, there are certain expectations for things to work properly that come with a hotel, let alone a 4-star hotel. So to sum up the stay, it's a great price. Customer service is fantastic. This hotel fulfills its purpose and if none of the issues I mentioned above matter to you, it'll be a great place for you to stay!

This small hotel was delightful. Highly recommend! Staff was super helpful. Rooms were bright and clean. Great quiet residential neighborhood. Will come back.

We found this hotel through TripAdvisor and got a really great deal on the room. It's a couple of metro stops away from the main touristy areas, but that's OK. When we checked in, we were told that were given an upgrade right away! The first night was a little rough because although they have an air conditioning system, it's not really turned on and ready to go until the warmer summer months. Our stay was in the middle of March, so the temps are hit or miss around this time of the year, anyway. So, we told the staff it was a bit hot overnight the next day, AND THEY WENT OUT AND BOUGHT US A FAN!!!!! Talk about excellent service! The second night, we had the best sleep of our entire 2+ week around Europe because of the new fan we had in our room! So, if not for the first night, we'd be giving them the highest rating possible, but the first night was a bit rough with the hot room. But, great customer service! We'd recommend this hotel.