Polo Ralph Lauren Covent Garden

Located near the heart of Covent Garden this is one of the smaller LR stores I have visited in the UK. It seems more suited to the ad-hoc buyer paying full price, where as I would recommend if you want several pieces or even planning a big purchase you go to either Gunwarf or Bicester. The store was smartly laid out, appeared clean etc. I was a little disappointed that I was ignored by the staff when they were free of other customers, I’ve had this before but not sure why as I was wearing all good quality smart designer clothing so seems odd, but their choice.

I had a fantastic experience at the Polo Ralph Lauren store in Covent Garden! Lily was incredibly helpful in assisting me with finding the perfect candle for my friend. She was friendly, knowledgeable, and went above and beyond to make the shopping experience smooth and enjoyable. Excellent customer service—thank you, Lily! I’ll definitely be back. Let me know if you’d like any tweaks!

An excellent shop run by people who care. They take the time to make sure you find what you are looking for. They go the extra mile. Lucia was so helpful. A true professional. The store looks impeccable. The team there makes sure that every detail is tended to. A wonderful customer experience.

Emily who works there is amazing! Good colour recommendations, friendly, accommodating while respectful. She also bring up student discount 🤑

Does this store have a problem with people of color? I walked in and not a single employee greeted me not even a simple hello. I stood there for 10 minutes with no acknowledgment, while I watched them greet and assist white customers who came in after me. It was clear they were welcoming to everyone else but completely ignored me. I had planned to buy a few shirts and swim trunks, but after experiencing that kind of treatment, I walked out without spending a dime. Extremely disappointing and unacceptable.

I must confess I simply like it’s logo :) but it’s not the reason to have rl products for sure. I have been always a Polo RL fan, in love it’s quality and style. Covent Garden staffs are very friendly and helpful. Happy to shop this branch. Thanks.

Had an amazing experience with Laura and the rest of the crew this morning, soon as we walked into the boutique members of staff pleasantly greeted us. We went to the lower floor and Laura instantly made us feel at home, we came in originally for a particular cardigan and we left with additional jumper and belt thanks to her amazing recommendations and the range of items shown to us. She even got us an additional 10% off with the current promotion on offer in store, that was the cherry on the cake. Me and my wife would like to thank all the staff for such an amazing experience and especially Laura for all the help, hope you enjoy your trip home and we hope to see you again on our next visit to London 😊

I was really looking forward to visiting this store however I was immediately turned off by the fact that not one staff member greeted me as I walked in. They clearly saw me and looked me straight in the face but not even a hello. I clearly stand out as a black American man especially in this area but to be treated as if I didn’t even exist was very disheartening. I’ve been a supporter of the brand for over forty years now and I have never experienced this type of behavior at any Ralph Lauren store that I’ve visited. The brand is supposed to represent diversity and inclusion. Needless to say I will not be coming back to this location.