Holly Goodenough
Google
We didn’t stay, only had lunch. We went one day to ask about booking for lunch and a really lovely young lady was so helpful. We booked a table for 14:30, knowing they stop serving food at 15:00. We arrived early, which was fine as there were only 2 other tables. The bar and a bigger restaurant type bit were closed. We ordered and had delicious food… then came the problems. The only member of staff kept disappearing - we think for a cigarette as he kept his tobacco in his shirt pocket. After he cleared our plates he disappeared. We waited, then my husband looked for him, couldn’t find him, we waited, I looked for him and he saw me through the kitchen door and came out. By this point it was about 14:55 - we’d waited for him for a good 10 minutes or more. We asked about ordering desserts and he said there were only the cakes on the counter (no cover on them by the way). He said he could see if the kitchen had anything. We told him clearly they had stopped serving and he hadn’t asked us in time if we wanted dessert. We pointed out there were desserts listed on the children’s menu so what if our daughter wanted one? We were told that wasn’t an option. He smiled and walked off. We asked for the bill and he didn’t seem to understand that we were annoyed. No real apology. Lack of atmosphere, and staff, whole place needs a refurb. So much potential but couldn’t really recommend from our experience.