Kenneth
Google
Went to Pomegranate Canberra for a birthday dinner, but the service fell short. We ordered the set dinner for three. I asked to swap two desserts by adding $1 of each (based on the price different on the menu), and the waitress replied' yes, you just pay the difference'. However, when desserts arrived, senior staff member then told us the set menu dessert value was $10, and we needed to pay $10 extra each for the changes. Although this conflicted with what the first waitress said, I agreed to pay to avoid further issue. But minutes later, the waitress (did the order) returned to re-explain the situation, contradict herself, and seemed pressured by the other staff. She also implied I had been given a special favour and acted frustrated when I pointed out the original miscommunication 'adding $1'. This final interaction made the situation unnecessarily stressful. Food was ok, but for the price point, I’d recommend Louis or Vincent over Pomegranate. If the team is short-staffed, I suggest hiring more rather than rushing and confusing customers.