Theresa L.
Yelp
We connected with Russell after reaching out to Red Oak Realty about a house on the market that they were representing. We were just starting our foray into buying our first home and we a) had no idea what we were doing, and b) had no idea what the market was like. Because of this, we felt very strongly that we had to go w/ a realtor that we could trust and rely on - and Russell fit the bill pretty much from the get go.
Russell stuck through with us through our entire house-hunting experience in Berkeley and Oakland which lasted 6 months and took 6 bids before we landed our current home. He was incredibly patient with us, and despite how long it took for us to get a house (which in the Bay Area, might not have been very long in comparison), he never dropped out of communication with us. He never pressured us into submitting an offer that was exorbitant (even though many of the homes we bid on went to exorbitant bids!), and he never pressured us into looking at homes or neighborhoods we weren't interested in. Best of all, he was a firm believer that we would land a house that would fit our needs when the time was right, and his optimism made us feel like we didn't have to rush into things.
Russell stayed in touch with us after we closed on the house, which was really helpful because he gave us some good contacts for plumbers, handymen etc... for work that had to be done in the house. 3 months after we closed, a pipe burst in our house, caused by shoddy renovation work that was done to the house prior to the sell (given that the pipe was behind the wall, we would never have noticed it). As new home owners, we wanted to make sure the previous homeowner paid for repairs. Russell advocated for us the whole way through and made the process relatively painless.
We feel really lucky to have run into Russell early on in our home buying process - he took what could have been an crazy, painful, heartbreaking, and laborious process, and made it reasonable, level-headed and efficient! 6 months into living in our new home, we are very happy with where we are! Thanks Russell!