Gaenori B.
Google
We had a reservation for three people at 7:00 pm a week ago.
The atmosphere was beautiful, but unfortunately that was the only positive part of our experience.
Service:
Despite having a reservation, we were seated in crowded area where several tables were placed very close together. I politely asked multiple times if we could move to a more private table surrounded by greenery, as shown in many photos and reviews, but the staff repeatedly refused, saying all tables were the same — which clearly was not true.
The table was very dark, and a staff member proactively offered to bring us a light. After seeing the elegant lamps placed on nearby tables, we agreed. Unfortunately, the lamp we received looked like a desk lamp, appeared dirty, and was completely out of place for the atmosphere. We declined it and continued our meal.
One staff member was particularly unprofessional. While we still had wine, beer, and food on the table, and were in the middle of a family conversation (we hadn’t seen each other in a year), the staff member abruptly came to our table at around 8:00 pm — just one hour after arrival — and asked if she could clear the table, without any excuse or polite gesture. This interrupted my mother mid-sentence and completely ruined the moment. Staff training is seriously needed.
Food:
We ordered the signature Rice Table for three people. The price was IDR 380k plus an additional 195k, totaling IDR 575k. After reading other reviews later, we realized the extra charge only added one skewer each of fish, chicken, and beef satay. Two of the nine side dishes were the same (beef rendang), which was disappointing given the price.
The only enjoyable items were the fish in the soup and the sambal.
All other meats — beef rendang, shredded chicken, chicken satay, and beef satay — were extremely tough and dry. The beef rendang, in particular, felt like beef jerky. Overall, the food quality was worse than a small local warung, which was shocking considering the price and reputation.
We spent around IDR 1,500,000 on wine, beer, and food, and it was honestly the most disappointing dining experience I've ever had. I had attached photos screen shot from my action cam recorded, however this review wasnt be up loaded with photos, so i had to deleted.
If you are part of the restaurant team and genuinely interested in improving, I am happy to share the photos via email.
Such a beautiful venue deserves far better service and food quality.