Port Adelaide Backpackers

Caveat to this review: we’re very at home in motels and YHA-type hostels. So keep this in mind with this review. This is the worst place we have ever stayed. The check-in process is pretty out there, you check in on a tv screen with a remote worker. They were super efficient and very friendly. The open area that you’re checking in is pretty dark, has an odour, and is completely depressing. The shared toilet/shower looks unusable. Our room is hands down disgusting - it stinks of sweaty feet, the heating does not work, the TV aerial has been battered and barely works, curtains are plastic (wipe clean?) and do not close, the fridge is not plugged in and stinks - do not open. We went straight out and bought air freshener. It’s not even that cheap. $110AUS/£53 which is the same we’ve been paying all over and got waaay better places. To be perfectly honest, this feels like a homeless hostel and a bad one at that - there’s no way that vulnerable citizens should live like this. Do not stay here.

In life, everything is relative... The location is good. The rooms are cleaned daily to a really good standard. Most the other guests are considerate. It's a nice environment to relax. Has common areas with a TV to chill after a hard days work. Kitchen has everything you need. Clean up after yourself and respect the staff and other people staying there and I'm sure you'll have a lovely stay...

These uncompassionate greedy and unreliable people left my family , with 2 children stranded in Adelaide with no place to stay at night. They didn't respond to my booking and left it in pending and cancelled it in the last minute when I arrived in Adelaide. You know why? Because they could sell it for more in the last minute, I know they still had availability as I had called them. DO NOT TRUST THEM.

Honestly. The service through a video was so impersonal. Felt like there was no privacy of our information. The “receptionist” had no idea. Didn’t book our room right No hot water No heater No gas What the actual hell!! Or literal hell? Painful to even get refund! Absolutely terrible! Do not recommend.

I would warn everyone and anyone to NEVER EVER STAY HERE. They’re the most un-compassionate, greediest and lowest people/business EVER. Couldn’t care less about there customers, service or anything else. Except take peoples money. I booked to stay there for 4 nights with my cousin. As we were attending a 3 day event In Adelaide. We booked the accommodation. And the following day our grandma passed away. And for obvious reasons we’re not flying to Adelaide for the 3 day event. Which we’re losing money for the cost of the event, and our flights. You would think any business would refund your money considering the circumstances. BUT NO! THIS GREEDY BUSINESS WOULD NOT REFUND US EVEN THOUGH WE HAD JUST BOOKED NOT EVEN 12 hours ago and then our grandma died. Honestly it’s disgusting how they run their business. I’m all for fairness and if we had booked the accommodation weeks or months ago I’d understand. But to have booked/paid in full 12 hours or less and then for the passing of our grandma and refused to refund us is disgusting. NEVER EVER BOOK OR STAY HERE EVER…

This place is a complete dump. It’s actually funny how terrible it is. To start. Online it says included breakfast. Nope. Staff on site? Nope. Receptionist is through zoom. The kitchen is a dump with nowhere near enough stuff to actually cook (pans etc.) parking is NOT INCLUDED like it says online. The bathrooms are all shared. No music is aloud and no alcohol is allowed to be consumed on premise. This place is NOT a backpackers hostel. Its hardly a step up from a crack house. Also if you try to check out after realizing how terrible it is they WONT REFUND YOU for any extra time you’ve booked. Down right misleading and borderline criminal enterprise.

I have to say all the roommates are nice and most staffs here are friendly too. BUT the receptionist is too too terrible, I asked If I could transfer to a bed on the bottom, she said I had to wait for the guy in that bed to check out, and I asked again the next day because I found two beds on the bottom were available, BUT she said no unless I would pay extra 10 dollars. Yeah, you know, they prefer to let these beds vacant other than give better services and experiences to their customers. Never see this sort of hostel, good for them! I will never pay extra 10 dollars for a stupid management!

Basic, and they need to have just NORMAL TV! The room was quite small, and only a small window, but everything else was fine! Smaller kitchen than big eating area, but we didn't use it. Close to the beach, and bus routes, and library and supermarket.