Najla Alshaikh
Google
Review of Port Palace Hotel, Monaco
I recently stayed at the Port Palace Hotel for the first time, and overall, it was a lovely experience—until the very end of our visit.
The hotel itself is beautiful, with spacious, comfortable rooms. Housekeeping was prompt, efficient, and always friendly. The two gentlemen at the front desk were also great—especially the one working the night shift, who gave us excellent recommendations and was incredibly welcoming and kind.
However, our check-out experience was unfortunately very disappointing. We had requested a late check-out and were granted an additional 30 minutes. We slightly exceeded that time, but we were never contacted or reminded by the hotel when the grace period ended. As a result, we were fined €100 for being 30 minutes late. We were very polite and paid the fine immediately.
What truly soured our experience was the behavior of a blonde woman who identified herself as the hotel manager. She spoke to us with unnecessary hostility, raised her voice, and treated us with clear disrespect. When I calmly asked for her name so I could include it in a review, she refused to give it.
This kind of conduct is deeply disappointing—especially from someone in a managerial position in the hospitality industry, where professionalism and respectful communication are essential. It’s unfortunate that such a positive stay ended on such a negative note. I had been planning to return to the Port Palace, but due to that encounter, I will not be staying here again.
A beautiful hotel and mostly excellent staff—but one person’s behavior left a lasting negative impression It’s unfortunate, because this could have easily been a five-star experience