Piet Jules Bloquiaux
Google
Avoid this hotel – unprofessional staff, poor location, and uncomfortable stay
I stayed here recently and had an extremely disappointing experience. I initially wrote a review sharing what happened, and the hotel has since responded with a very misleading and selective version of events. So I want to clarify everything here — both to share my experience and to correct their public response.
When I arrived at the hotel, I was given a room on the ground floor right next to the reception. From inside the room, I could hear people arriving, talking, and moving around — all very clearly. The hotel’s response claims the room was “garden-facing” and “quiet,” but that doesn’t change the fact that it was next to the noisiest part of the hotel. Whether it faced a garden or a wall is irrelevant if you hear every conversation at the front desk through your door.
Not liking the room, I went back and politely asked if I could change. The receptionist was arrogant and dismissive from the beginning. He asked me, “Are you expecting visitors tonight?” — a completely inappropriate and unnecessary question that made me feel uncomfortable. I simply wanted a more comfortable, quieter room. I even told him I would happily pay the price difference or even pay for an entirely new room — just to avoid sleeping in the one I had been given.
Despite this, he refused, saying I couldn’t change because I had “already opened the room.” I had only looked at the room — I hadn’t used it, and it was obviously still clean and untouched. His only response was, “C’est la règle” — “That’s the rule” — delivered with complete indifference. No willingness to help, no customer care, no flexibility, even though I was willing to pay.
In their response, the hotel claims they “would have preferred to speak with me directly” — but I did try to resolve it in person. I was standing there at the front desk, calm and polite, asking for help. I wasn’t rushing or being unreasonable. I was simply met with arrogance and refusal. That’s not a misunderstanding — that’s poor service.
The hotel claims it is in the “historic heart” of Paris, but that’s a misleading description. Yes, it is technically located in the 5th arrondissement, near the Latin Quarter and the Panthéon. But for most visitors, especially those interested in exploring major attractions — like the Louvre, Le Marais, the Champs-Élysées, or even Saint-Germain-des-Prés — this location is relatively isolated. It’s south of the Seine, away from where most cultural, shopping, and dining activities happen. While the area may have some historical landmarks, it is not central in the way most travelers would expect when booking a hotel to explore Paris.
As for the room itself, it didn’t feel clean, welcoming, or well-maintained. The hotel can claim hygiene is their strong point, but in my experience, it absolutely wasn’t.
I ended up booking another hotel that same evening — even though I had already paid for this one — just to avoid staying here. Paris has many better hotels in similar price ranges, with better locations and far better service.
I would absolutely not recommend this place to anyone.
