Portland Regency Hotel & Spa

From the moment the Hotel’s shuttle picked us up at the Portland Amtrak train station we knew we’d made the right decision by picking the Portland Regency as our headquarters for an enjoyable stay in downtown Portland. The people at the front desk established an atmosphere of friendliness, helpfulness, and professionalism. The room was quiet, spotless, furnishings well maintained, the bed so very comfortable, and housekeeping was always available upon request to the front desk. The bathroom featured a strong shower with plenty of hot water and large luxurious towels. All staff members treated us as if we were the most important guests they had that day. The hotel is within walking distance of shops, restaurants, and the waterfront although they also offer a golf cart that will deliver guests to nearby locations if desired. We, a couple of septuagenarians, found the walking easy and the morning it rained the front desk eagerly gave us two more than adequate hotel umbrellas that kept us dry. The complimentary bottled water was refreshing and needed during and after our excursions around town. Will we stay at the Portland Regency the next time we visit Portland, Maine? You bet we will, and so should you.

I recently stayed at the Portland Regency Hotel & Spa and had a delightful experience. The location is fantastic, making it easy to explore the local area. The hotel itself is charming, with a quaint and inviting atmosphere.One of the highlights was the delicious food available at the hotel. Whether it was breakfast, lunch, or dinner, every meal was a treat. The quality and variety of the dishes were impressive, making dining at the hotel a pleasure.However, I wouldn't recommend this hotel for families with young children. The spa is only available to guests 16 and older, so we weren't able to use it during our stay. While this isn't a fault of the hotel, it's something to keep in mind if you're traveling with kids.Overall, the Portland Regency Hotel & Spa is a wonderful choice for adults looking for a relaxing and enjoyable stay with great amenities and dining options.

Hotel was lovely, room was large and comfortable. Bed was perfect. Staff was exceptional. We had a service animal accompanying and we were greeted with a friendly smile and we truly appreciated the kind and polite agents at the front desk. This was an excellent choice for us. There is a restaurant attached with a very nice bar.

We wanted to stay in Old Port so we could walk to all the restaurants and shops. This was a great location! Valet parking was available, although our car was returned with bird dung all over it. You could walk to various music venues. Bed was comfortable. We did not get to use the spa, unfortunately. No housekeeping but you could ask for things.

All facets and all personnel related to this place were FANTASTIC! ||Valet service was prompt and courteous. Servers at the Outdoor Cafe and Armory Cafe- Excellent. Service provided at Front Desk was outstanding: person provided us a couple of umbrellas for our journey to dinner down the block when the weather was not cooperating. AND . . . when we needed aspirin and a soda at 4:00 in the morning, front desk person brought me to the vending machine on third floor to make sure I got what was desperately needed.||Accommodations were fantastic too. Great room size, plenty of ways to charge iphones, great sized TV and an extremely comfortable bed. Another fringe benefit: Great Location. Hotel is just two block walk down to where a lot is happening - Commercial Street.||Thank you to the team at Portland Regency Hotel and Spa!

The best people! The entire staff was friendly and welcoming. You may think this is a given for upscale hotels such as this but this is not always the case. I will never stay anywhere else from now on! Beds were very comfortable, food delicious and varied with something for everyone. I highly recommend this place.

Spa area was DISGUSTING. My bf and I went to check out the space, located on the ground floor. There, you'll find a steam room (okay and pretty much what you'd expect), a sauna (which wasn't even turned on so we stepped out) and of course, a bubbling jacuzzi. The minute you set foot into this space, you can smell the STENCH of chlorine coming from the tub. Absolutely vile. Maybe not everyone knows this but when a pool or in this case, hot tub REEKS of chlorine, this is because the water has a ton of bacteria and/or pee festering inside....the smell of bleach does NOT mean it's cleaner. I immediately got a headache just stepping into the space. As for the location of the hotel, it's perfect... you're right smack in the middle of downtown. Service is very kind and rooms are okay....nothing luxurious but also not terrible. There's no key card so you're given two actual keys to open the door (one of ours didn't even work). Finally for parking, it's valet only at $30 per night or on street parking (just have to pay attention to the meter). For the price and prestige this hotel is meant to uphold, I definitely expected better hygiene overall.

Perfect place to stay for just a couple of days in Portland. We spent the majority of our time in Camden but spent just two nights here before leaving out of Portland. Location is amazing. All the tourist areas and shopping and wonderful restaurants and harbor are walkable. We didn’t have any problem with noise.

My husband and I have been to Portland many times but this was our first time staying here. It definitely won't be our last. Great amenities, cozy rooms, and wonderful staff! Very short walk to the Old Port. Highly recommend!

Disappointing Experience - Charged for Non-Existent Issues I recently stayed at the Portland Regency Hotel and was quite disappointed with the experience. During our stay, we were never offered any cleaning service for our room. If we had been informed that this service was available--or that a cleaning fee would apply--we likely would have opted in. To make matters worse, we were charged a $150 fee for "excessive trash" in our room, which simply wasn't true. Our room was left in an orderly state, and there was no excessive trash. When I called to inquire about the charge, I spoke with Kyle, the supervisor at the front desk, and the interaction was extremely frustrating. He was dismissive, argumentative, and refused to consider any proof regarding the condition of our room. This level of service and lack of communication left us feeling undervalued as customers. I expect more from a hotel with such a reputation, and I hope they take the necessary steps to ensure that this doesn't happen to other guests.

If your preference is for a predictable (bland) chain, then keep scrolling. The Portland Regency Hotel & Spa is part of the historic hotels collection and, as such, is unique and charming and a tad bit quirky. It's also a lovely property with staff that are welcoming and accommodating. We visited Portland for 8 days and have been delighted with the Regency. Here's a recap of our experience: Location: the Regency is located in the heart of the Old Port section of the city. The building faces Milk Street and is an easy few minutes' drive from the airport. The location is quite literally perfect - two blocks from the wharves and in the middle of fantastic dining and shopping. The museum is a half mile walk to the west and Fort Allen Park (with access to the beach) to the east. The Regency's location is the best in the town. Food & beverage: the hotel offers breakfast at 1895, the restaurant located in the lobby. The Armory - located on the ground level - offers small plates to entrees, along with a fantastic bar. In addition, the hotel has Iron Sides, a whiskey bar on the main floor. Open Wednesday through Saturday, this is a wonderful place to relax - their selection is impressive and I was delighted to find they have my favorite (Ardbeg). A whiskey, neat, is the perfect restorative after a long day's walking! Room and Amenities: we booked a King room with a balcony. The room was spacious, with a very comfortable bed, a sofa and ottoman, a mini-fridge and an in-room Keurig (access to coffee in the mornings is VERY important to Hubs and it makes him happy if he doesn't have to put on pants to go out of the room to get it!). They provide comfy robes, umbrellas (rain is a fact of life here) and the bath amenities are Moulton Brown. The hotel also has a well appointed spa - guests have access to use the steam room, sauna and jacuzzi even if you don't book spa services. Service: full disclosure - I spent 20+ years in the hotel business, so I'm keyed into hotel operations and service levels. Without exception, everyone we encountered at the Regency was top notch. From the valet to the front desk to the staff in the Armory, the Regency team is to be commended. I especially appreciated Liz at Iron Sides - she knows her whiskeys and is one of the kindest & friendliest people you'll ever meet. As previously noted, the Regency is in an historic building so can be a bit quirky: short half-stairways on the same floor and odd turns to hallways are just a couple of hallmarks. Again, if you're looking for predictable and bland, then book a room at a chain. Seasoned travelers will appreciate the Regency for the jewel that it is.

The hotel is quite old, which is felt by the single elevator that at most can fit 2 people, if social distancing. Good thing is that there aren't that many floors in the building. Also, the walls are quite thick here, enough to block wi-fi signals (but not enough to cancel noise from the hallway, hmmm...) I've had to ask for new wi-fi passwords a few times, or can only connect in the bathroom area. In the end, they lent me a wi-fi extender and that solved the problem. Thank you, hotel staff! The bathroom is ridiculously large, I wish they would've designed a smaller bathroom and let the main area be more spacious. I've seen pictures of balcony-view, which looked really fantastic, if you can, get one of those rooms!

Loved it, great water pressure in shower, bed was incredibly comfortable. Price point was excellent for the location and the garden bar was perfect for late night. Not a new hotel but nothing feels run down. Staff were all great, would recommend to anyone.

We had lunch outside in their garden cafe. It was shady and the service attentive. The menu is limited but there are some good choices. I had the fried zucchini and mozzarella appetizer. It was extremely small, not worth what it cost. I also had a salad that was ok. They used to have real silverware and napkins. They need to return to that as paper and plastic blow away easily. And for those prices it should be more upscale with the service ware.I'd prob find another outdoor location in the old port for lunch next time.

Enjoyed a nice Thanksgiving dinner, stayed overnight and breakfast in the morning. Food was great and staff was Pleasant. Communications was poor: a large reason for selecting the Regency was their whisky bar which is advertised but closed because of Thanksgiving. Understand being closed but disappointed we were not told when we made reservations. Same with the spa. Front desk said the regular bar could get anything we ordered that was in the whisky bar but not so.

The staff were not friendly or helpful and the accommodations were average at best. There are much better options in the area.

Wow! The service is above and beyond. My room is in the Annex which meant I had steps to drag my luggage up...... I wasn't thrilled but the janitor came to my aide and helped me out. Karen at the desk was super helpful and the valet was very accommodating. Don't expect the rooms to be large this is an old building but very clean and charming! Johnny in the restaurant was amazing.

Came here to celebrate a special occasion. Place was dead for good reason. Everything is old and outdated and not in a vibey way. Furniture in rooms was damaged. Corners of the bathroom were dirty. The shower ceiling was questionable. The lounge's only decor was some old cardboard bottle boxes. Visited the spa and given very mediocre massages that barely made the time that was paid for. Retiled a few things since our last visit but otherwise, didn't feel very lush/spa like. Staff was mostly pleasant but Management VERY unpleasant to deal with. Skip this place.

The only thing I would change is to add microwaves to the rooms. This is a huge foodie area and we often had leftover food at restaurants, but couldn't bring it back with us because we had no way to heat it up. Otherwise, awesome place! Hotel restaurants are fantastic!

A three-star hotel in a five-star location, the Portland Regency occupies a century-old building in the heart of the city's fabulous Old Port district. With dozens of bars, restaurants and shops a short walk away, this is the perfect home base from which to explore this amazing town. While our standard room felt a little cramped (particularly the bathroom), the beds were relatively comfortable, and everything was clean and well-maintained. The hotel's amenities aren't particularly fancy, but the spacious sitting room just off the front desk provides the perfect refuge to relax in the evenings with a good book and an excellent bourbon (the small bar boasts an impressive menu of labels). Though the Regency doesn't quite measure up to other luxury hotels I've stayed at, I can't imagine a better location from which to experience Portland. We'll definitely be back.

Arrived at this hotel today and thankfully staying only one night. My husband and I chose this place as our last stop on a family road trip, traveling with our 7 year old and a small yorkie. I forgot to mention him when I requested an early check in because of the snow. It totally slipped my mind but the hotel was labeled as pet friendly on Expedia and no one has ever given us a hard time about him being so small. The man at the front desk, Andrew said they were "upgrading us " then handed me two large old keys. I was shocked anyone did physical keys anymore at a hotel. I ran out to the car to let my husband know we were able to secure and early check in. The valet helped us with the bags and we were all in a great mood. The guys at the front desk watched us walk to the room with our dog and said nothing about our dog being a problem. A few minutes later, after I was settled in, I got a nasty call from a female manager at the front desk. Her bedside manner was less than what you would expect from Hospitality leadership. She expressed that I was not in a "dog friendly" room but that she was going to leave us because they were pretty booked. It's the off season so I doubt that but ok. No need to get snippy. I walked back to the front desk and signed the doggie rules paper she handed me as if I was an elementary school kid and told her that I did not expect such a distasteful welcome from a manager of a "dog friendly" establishment. She gave me a very unapologetic apology that recked of sarcasm which ruined my taste for the place. We ended up going to the bar in the hotel, not feeling up to doing anything in Portland after that. When I got back to the room, I noticed a gross spot on the curtain. I'm posting it here so that people see that the non dog friendly room was gross. The rest of the stay isn't worth mentioning. (The bar staff downstairs were lovely and kept telling us how cute and quiet our dog was. They were nice folks but seemed over worked and under paid. The energy made me even more grumpy) I was "upgraded" to a suite which in other hotels would separate the bed from the pull out sofa. The bed and pull out sofa were so close to each other you could barely walk around when the sofa bed is open. Not my idea of a suite at all. The toilet had a terribly loud flush and the drunks coming out of the bar across the street well past midnight did it for me. Not a relaxing end to our trip at all. If I return to Portland, I will NOT BE BACK TO THIS PLACE.

Wry good hotel, very central and close to everything. The staff were courteous and professional. The room size was decent, the front desk was quick to provide us with the roll away for our son. The only think I will recommend is about the restaurant/breakfast, they don't make Cafe late, they do have an espresso machine but done steam the milk and I found this one awkward. The waiter was amazing, welcoming and good with suggestions. I will go back.

Let's start with the good... Front desk staff and valet were very kind and accommodating. Front desk helped us to print passes for Acadia and the valet was prompt, very nice and helped us unload/load all of our bags. Location was great and central to the harbor and many bars/restaurants. The bed was also very comfortable. The cons... We booked this hotel as part of our covid honeymoon and expected a lot more from a 4 star hotel. The room was a little dirty-- the carpet was stained, the walls, doors and trim were badly scraped up and could use a fresh paint job, and the bathroom could use some updating. There was also a very odd stain on the chair in the corner that looked like someone had died in it. Around midnight, someone outside skateboarded for over an hour and the street was really loud. We could also hear neighbors coming from from a night out, which was a little surprising for a Wednesday. We only stayed a night passing through town, but would not recommend for the price of the stay.

I don't know where to begin- a light was broken, the door stop was coming out of the floor, the wall paper at the corners was coming off, like someone who didn't care put it on wall, the bathroom drop ceiling situation... wow.. and no light in the actual shower, hidden behind the door.. with a drop ceiling.. and nowhere to put my stuff down in the shower.. the hair in the bed,, the chips on the floor behind the chair etc.. the very very loud fridge.. the alarm that went off at 6a, because no one had turned it off.. the spa was closed at 3 on sunday.. the spa was in the basement,, and very odd layout and dark.. and the elevator leading down to it.. had sticky floors, because it is being used as a dumb waiter.. the walls were all scuffed up from being hit by serving cart.. it smelled like food and cigarettes.. to order and receive food I had to keep calling back and waiting.. (the food however, was good, someone can cook pretty okay, they are on their way to maybe a better kitchen-) this is all going on Yelp and elsewhere.. it was so bad!!

I had a last minute change of plans and, after a long day of traveling, wanted to rest my head somewhere nice. I've been to this hotel for events years ago but have never stayed here so decided it was time to change that! Finding my room was kind confusing as it is in the 100s, which you would think is the ground floor or perhaps up a flight of stairs, right? It required going DOWN a flight of stairs and then using an elevator to go back up to the floor I'd just departed from. I'm sure this is a combination of security and an old building but it was a little strange! That's literally my only complaint though! The room itself was absolutely lovely. This hotel has been around for many years but you'd never know by the tasteful decorations and modern light fixtures. The TV mounted to the wall made it super pleasant to lounge on the couch while being able to take advantage of the many free On Demand channels. The bathroom had a rainfall shower (the best!) , Molton Brown toiletries (my fave) and plush terrycloth robes (heaven). The shampoo, conditioner and shower gel was in metal dispensers on the shower wall but was great quality-- sometimes hotel shampoo feels like you're using a bar of cheap soap to wash your hair but this stuff worked well. Because of the pandemic, I opted for room service instead of going out to one of the many restaurants nearby. It came speedily and not only was it tasty but it was exceptionally well priced too. After a great night's sleep thanks to some truly amazing pillows (seriously, some of the best pillows I've ever slept on), I called guest services and arranged to take the shuttle to the train station. It was an all too brief 12 hour stay but I loved it! They were clearly running a smaller staff because of COVID-19, but everyone was professional and they all wore masks. I can see, given the location, how it could be noisy during a busier (and non pandemic) time but my room was totally quiet. I wish I could have stayed longer! Highly recommended!

We loved this hotel! Our room was beautiful with a fireplace and jacuzzi tub. The shower was updated and gorgeous. You can't beat the location. Two blocks from the waterfront and you can walk to everything! Friendly and attentive staff particular the valet Christian who was very accommodating. Cute little town with amazing restaurants and shops.

I stayed here while in Portland for a few days and I enjoyed my stay here. It's right in the heart of the Old Port downtown and everything is walkable. The staff were incredibly friendly and helpful. The room and bathroom were clean and comfortable. My only complaint is that there is no mini fridge in the room, which would have been nice for some snacks. Overall the room and our entire stay was wonderful and I'd absolutely come back here to stay again.

The hotel staff was GREAT! From the valet guys, Elija, Andrew and Ben to John, Riley, Sophia and Liz in food and beverage and everyone at the front desk! Above and beyond. Well done!

I've stayed here many times over the years, most recently last week. Years ago there weren't a lot of hotel options in the Old Port area of Portland other than this one. But over the past few years several others have popped up so the Regency had to step up their game. And mostly they have. On weekends in the off-season the rates are pretty good. It's a very old building that originally housed an armory so it was not built to be a modern hotel, which is good and bad but mostly good. At least it doesn't feel like a sterile chain hotel. Some rooms are better than others but all seemed to have been updated fairly recently. I rarely use the staff except for checking in and out but they seem nice and generally efficient. You will want to use the $20/night valet service because parking in the Old Port is very difficult. The best part of this hotel is the location; right in the heart of the Old Port within walking distance of many of the best restaurants, bars, shops, etc. Overall there are other decent hotels in the area but we keep coming back here for some reason.

Review is for the outdoor cafe. Food and service was excellent. Nice seating in a historic part of the old port. The courtyard had nice lighting and shape. A truly undiscovered dining destination in the old port. Food was great at reasonable prices. Burgers, steak quesadillas, chowder and a kids meal all excellent. Full service bar as well. The entire staff at the hotel was friendly and welcoming from the valet, the greeters who always open the door, the front desk and the maintenance staff, all made our party feel welcomed. Can't wait to come back

This review is for the spa, less the hotel itself. The hotel is fine; comfortable enough with a really friendly group of people working in hospitality and food and bev. I was in restaurants for 20 years and they're really doing a great job, so go visit the restaurant and bar staff. The spa is not getting enough buzz! My friend and I went for back-to-back massages and facials and were really impressed. As NYC-area residents and spa-enthusiasts, we were looking forward to a spa experience but with COVID spas in our area are all over the place with what's open. This spa had their wet areas open, offered top-notch services, and a truly relaxing experience akin to any of the nicer spas I have visited in Manhattan. If you are in Portland, don't hesitate to book a service.

Cute hotel in the middle of the old port. Perfect location. The building is quaint and older but still beautiful

Although a few hiccups with our room, I will still give 5 stars because they fixed the issues and went over and beyond for me! The staff could not be more attentive. Every request followed out with a smile. Having access to the steam room/sauna/hot tub in the spa was an amazingly luxurious experience. The rooms were plush and spacious with every amenity you could imagine. Right in the heart of the old port surrounded by so many great restaurants/bars/shops. Only thing is, because this is an old armory, it's quite a maze and not very handicapped accessible. They did their very best to accommodate my friend who was wheelchair bound during her stay. It was a bit awkward navigating the elevators and hallways with her but we managed okay... All because of the attentive staff, of course!! I'll absolutely be back!!

We had our inaugural HonorME Gala to support our non-prophet, K9's On The Front Line, at the Regency in April. Wonderful staff, beautiful venue. We look forward to making this an annual event at the Regency. When we are not hosting a function, we also enjoy their outdoor seating, in the summer for a quick drink and appetizer or even a meal-- the people watching is outstanding.

The Portland Regency Hotel was a mixed experience for us. The pros: staff are kind and competent. The hotel is clean and well maintained and the valet parking attendants are speedy. Parking in the center of Portland is a huge plus for this hotel. Finally, the location of the Portland Regency can't be beat. It's in the middle of everything and it makes walking around the city a breeze. The cons: SO noisy. The guy next to us snored all night long and we heard every minute of it. The bar across the street was also blasting music. It was so loud that I could hear the lyrics clearly. Additionally, there's no coffee/tea available without requesting it the night before. Maybe it's just me, but I don't want to interact with anyone until AFTER I have my coffee, so this was a bit of a negative for me. Room rates aren't cheap, and I just expected more from the hotel given the price point. Overall, I might stay here again (with some good earplugs), but I'd also consider staying elsewhere.

I loved this hotel. It was everything we hoped it would be. There are a few things that keep it from getting a 5 star rating but it really is a place I'd love to stay in again. The location can't be beat. We never moved our car in 3 days! Everything is walkable and accessible. The staff was friendly and helpful even to the point of suggesting walks to some harbor views we might enjoy. And we did! We felt right at home here from the start. While we didn't take advantage of the spa or the hotel bar, we truly enjoyed our stay here. The room was comfortable and well appointed. It came with foam pillows (I HATE foam pillows!!) so I called the front desk. Minutes later we had feather pillows brought up. Love it. It's a quirky place but that adds character. This isn't your Hampton or Hilton Garden Inn standard cookie cutter hotel. An old school lobby, sitting rooms off the lobby, actual room keys... They'll bring a complimentary tray of coffee/tea to your room every morning if you wish. Or you can serve yourself in the lobby. The coffee wasn't that good, however. Weak, generic, typical "conference" quality coffee. But that's a nitpick. The quirks? The wifi, while free, didn't exist in our room. Their network didn't even show up as an option on my iPhone. If I got to the sitting rooms or lobby it was a strong signal. But if you're counting on doing any work requiring internet access make sure you check its availability in any room they assign you before you unpack. Parts of the hotel appear to be dead spots. Like my room and hallway. The door to the bathroom also was the door to the closet. So, either you shut the bathroom door and had the closet open or shut it towards the closet and had the bathroom open. While that's not a problem, it is odd. The one I couldn't get used to was the toilet height. It was 13" from the floor to the top of the toilet seat. I measured. Now, that may be meaningless to you but I'm gonna ask you to go measure the height of yours right now. Go ahead. I'll wait here while you do it.......OK, got it? Now, do you see what I mean? I felt like Gulliver in the land of Lilliput! And it should be equipped with a lift to get you up out of there! I would stay here again if only for the location.

Location, Location, Location! We literally valeted the car & it hasn't move while we explored Old Portland & the surrounding area. Perfect walkability everywhere! The hotel has tons of old New England charm and has been retrofitted (sometimes quirkily) with modern amenities like central a/c & updated bathrooms. Nice touch was the stemless wine glasses they leave by your ice bucket tray every day. Coffee service is free to your room each morning & there is a lovely sitting room & restaurants onsite. Staff is super friendly & helpful. It's a bit pricier than we expected but everything in the area seems to be. And again it comes down to Location - which actually couldn't be better and I'd absolutely stay here again!

Sadly, I was very disappointed because I have stayed here before and was content. This time, The room was in the basement next to the street, and had no privacy, so I changed to another room. This one had no desk was very small, had strange furniture but was above ground level. The woman handing out the room keys was barely civil and the room rate was no bargain. I will find a different place to stay next time.

Nice hotel at first glance, though a bit dated. Large room and bathroom. The problem is the noise. You can and will hear everything from the street below. For ridiculously high rate this hotel charges, they should have better sound insulation. Perhaps the rooms on the other side of the hotel are better, but I am listening to loud music and commotion as I write this.

Stayed here on a business trip during off season and got a great deal on the room. It's an old, beautiful hotel that has been updated. There is only valet parking, $20/day...worth every penny. The room was comfortable, great big shower. Complimentary coffee pot in the morning if requested the night before. It's 2 blocks from the water and all the restaurants and shops you could possibly want. The front desk was super helpful, and there is dining and lounge on site. Free wifi, clean bed...couldn't ask for much more! Stay here for old charm and new amenities.

Have stayed here approximately a dozens time, always clean, nice and upscale without being over the top. Great little in house bar with some good signature drinks. Can be a little to pricey during the peak season but a great deal during the non peak time.

So the room is beautiful and the hotel is ideally located in Portland. We had numerous issues with the front desk staff doing what we requested. I feel like they should spend less time appearing nice by smiling and nodding and more time actually listening to what is being said. Reservations for the shuttle were made but after waiting for 45mins, they tell me there was a mistake and he didn't have the reservation? I called an Uber but I'm still confused. The one who took my reservations blamed on the shuttle driver which was rude. Frustrated by the waste of time especially after confirming multiple times in person. Asked for the sofa bed to be made up. Came back a couple hours later and it was still not done. I don't even understand what they are writing down. She was very apologetic and said there was a miscommunication. Fireplace in our room didn't work. They sent someone up and she was very nice but also couldn't figure it out. We were fine so we told her she could wait until we checked out. Otherwise, I know she would've tried really hard to fix it for us. TV didn't work but she did fix that when she came for the fireplace. The valet guys were great.

Big event? Small event? Good food? Good cocktails? Yes to all of the above. Every month, my volunteer group gathers at the Portland Regency for general meetings. Each and every time, it's been a great experience. They always have discrete service that invisibly manages to clear plates and refill beverages during our meetings without making a single sound. Our menus are a great fit for our budget and busy agendas. They offer valet parking so that you don't have to fight for a spot in Old Port. Their mics, monitors and other IT services work seamlessly (something you learn only to appreciate when it hasn't elsewhere). I would certainly recommend checking out this venue for your next business meeting! I've also frequented the Armory Lounge (which may have its own Yelp entry?). While a bit upscale for hotel guests looking to quickly grab a bite or cocktail without leaving the grounds, I think the food, drink and service will make it worth putting on "your nice jeans." They have a great happy hour (perfect for business travelers!) and allegedly the best dirty martini in Portland (the bartenders will swear there's nothing special though). Hotel bars aren't always where you'd expect to find a local crowd starting their night, but I think the Armory's "scene" and quality makes it an attractive early evening stop! I'll have to find an excuse to crash one night so I can update my review with a stay-over experience. :)

10/10 Always the Perfect experience at The Regency! Always wonderful service, amazing amenities, and excellent food! It made for a great birthday! The jacuzzi tub was so relaxing, and I loved the shower option being separate! Also always the most comfortable beds I've ever slept on!

Beautiful beautiful hotel with a wonderful old world touch... Staff 100% goes above & beyond to help with anything you need, from a pen with a stylus to a glass of milk... Room 201 was impeccable!!! I was there for a 4 day wellness conference with the National Fallen Firefighters Foundation and the hotel & staff accommodated our group of over 100 plus every day no problem... I'll be back for sure!!!

The rooms are beautiful, the balcony a fantastic spot for people watching, and the beds are amazingly comfortable. After a 3 1/2 hour drive we arrived to find that our reservation for our first night had gotten mixed up. We had called the night before and added another night to our stay. Summer - at the front desk - quickly resolved the issue and ensured that we would not have to change rooms into our stay. This is my third time staying at the Regency and it is definitely one of my favorite places to stay in Portland.

As locals we stayed here for a little R&R and didn't feel the need to even leave the hotel. We were first greeted by an upgrade to a better room for free. Our new room had french doors leading to the balcony. This is a historical building, so the hotel and the rooms represent that. The rooms were clean, very large bathroom with glass shower. We took advantage of the spa and did an 80 minute couples massage, the girls were very professional and it was very relaxing. For Dinner we ate 20 Milk Street , which is in the hotel. Our steak was cooked to perfection and melted in our mouths. After dinner we went downstairs to The Armory and had a cocktail, large menu for cocktails and wine. The Armory had dim lighting which makes it feel more romantic. If your looking to get away and not leave your hotel, this is the perfect place to visit.

Our room and deck are lovely, the staff is nice and they have a shuttle for the airport and Amtrak station. We do have the worlds most aggressive jerk seagull on our deck who pecks fiercely at our deck door and poops all over. We did enjoy the complimentary coffee and pasty in the morning. The bed/bedding is nice, but the bed is creaky. The place is super convenient to pretty much all the tours and a ton of shops and restaurants. Would stay here again if we were in the area again.

Will be our go to from now on when spending the weekend in Portland. We have stayed at all the old port hotels and the old school feel of this place sucked us in. The lower level dark bar is perfect. The bartender made a perfect martini and even though we didn't eat there the menu looked good. Beds were super comfy and showers were great. Our room didn't have a fridge and they delivered one to our room within 15 minutes. Hotel wine is a must. Also, there's a spa.

John gave us the best hospitality not once, not twice but three times. He is the sole reason we are coming back to Portland in general.

We found the hotel a lovely combination of superior location, friendly staff and quality accommodations. We were graciously upgraded to a balcony room with a deck where we could see Portland Harbor... It was very cool having morning coffee outdoors. The hotel is right in the middle of old town and close to the harbor, which is exactly where we wanted to stay. My wife and I enjoyed the Armory bar for a cocktail and liked the atmosphere. Upon leaving the valet noticed my car and been bombed by seagulls and offered to spay away the mess before we hit the road. Thank you! We look forward to our return again.

I had reservations about staying here after reading a number of reviews but we had a fantastic stay at the Portland Regency Hotel over NYE. Staff were welcoming and helpful, with the front desk offering recommendations and the valet making parking easy. The rooms were clean and updated (and quiet!). The hotel is conveniently located in Old Port near many great restaurants and shops. We also had a quiet and relaxing dinner at eighteen95, one of the hotel restaurants. The spa was closed over the holiday but the hot tub, steam room, and sauna were still accessible. The amenities were a bit dated but we didn't mind. I would definitely stay here again. A big thank you to the staff!

This historic hotel has a great location in Old Port. I recently stayed here and found the place really charming. The staff is friendly and accommodating. They held my bag for me since I had a late flight out (although I placed it behind the desk myself and retrieved it by myself...so I'm not sure how safe it is...none of my stuff went missing, but hey, maybe a California girl's mistrust simply isn't necessary here?) The keys to the room are actual keys. A little clunky, but also very easy to find when chucked in your oversized purse. The rooms are spacious, and as other yelpers have mentioned there is the weird door that either closes the bathroom or the closet, but perhaps it's more practical than having two doors? I didn't really mind though. One thing I really appreciated was that there were plenty of hangers. I had lots of things to hang and iron, so it was a nice surprise to not have to call housekeeping for more. Although the iron was not great, and probably needed to be replaced. The bed was super comfortable and the wifi worked great. When you check-in they will give you 3 passwords for the wifi so if you have more than 3 devices make sure to ask the front desk staff for more. You can also set up free coffee delivery with the front desk if you'd like to receive some in the morning. I didn't take advantage of this luxury during my stay since I had breakfast plans, but I think it's a really option nice. I did notice it was a little loud, so I'm not sure if the walls are just a little thin or if I was just saddled with particularly loud people next door. There is a bar and a separate restaurant at the hotel plus a spa. I didn't visit the bar or spa, but did go to the restaurant. There are plenty of options and the staff are super nice (and remember regulars - like my dining companions!)

Even as a local, I have stayed here before as part of wedding as I was too tipsy to drive home. The rooms are either "historical" or dated, depending on your definition, but if you want chic, there's a Hyatt down the street. This building however does have a lot more history and the location is better as the Hyatt is right across from the noisy bro-bars and this is tucked slightly more away while being right next to many excellent bars and restaurants. The downstairs bar (Armory) is a local hangout, especially in the winter and has it's own unique charm. All the food here in my experience has been wonderful, and if I've been told correctly, they even have their own farm they source some ingredients from. Now as a local who works nearby: can you politely find a way to encourage your guests that rent those rooms with decks to wear some clothes?? A couple weeks back I had to witness some guy in just a thong walking around out there and today Tony Soprano is out there with no shirt on. I think it's totally bizarre someone would do this to begin with considering how many office windows they're level with, but perhaps a little "encouragement" to keep clothes on would go a long way.

Stayed here for my 40th birthday weekend...during the pandemic. It's a really nice hotel, the rooms are beautiful and it's nice and quiet. At least it is now during a pandemic with curfews. The room service was delicious. I had the eggs Benedict, my first time ever. It's my new favorite breakfast! The only thing that kept this from being five stars is the bed. It's so hard that both my hubby and I woke with sore backs. Otherwise I highly recommend. Pandemic or not.

Great hotel in the heart of Portland. Excellent service and attention to detail. Front desk was very helpful in making dinner reservations for us

This was a great hotel! Awesome location and the employees were really professional. We stayed in King size room and it had everything you could ask, we even were offered coffee delivery in morning and it was perfect. Only thing is the Armory needs to up its game on draft beers, limited options and they need a domestic draft, like Bud Light, Coors light, etc. we will stay here again