Harley Q
Google
My first experience on Amtrak and it was awful. Unfortunately these people could careless. From the man who checked our bags, to the women who took our bags, to the ticket attendant.
The attitude of the older man when I was measuring ,my bag to demanding my ticket. I wasn't checking my bag at this point. Simply measuring.The overall condescending attitude of the man, constant corrections, talking to people like they're not human beings.
When my son thanked the woman for taking our bags , he was met with an unfriendly attitude. This is the short, brunette woman with the customer service jacket on that sits at the booth. Who was not at all friendly,as a customer service person should be. I love when someone is having a bad day or hates their Job, they turn it around on the passengers , as if we started the conflict. I would only answered questions, not engaging with his attitude.
They ended up damaging my suitcase. I took an overview of the condition of my bag ahead of time. Pre-checking and there was no damage. When I ended in Washington damage.
We could not find a seat due to it being a short train. Originally the man said he was happy to find us a seat. Turning into telling a customer and I quote. "He didn't care where we sat", then stopped helping us find a seat, due to these two women deciding to seat block for the people that were coming in Vancouver. We were not the problem. He stopped helping us look for a seat for the 3 of us. I found his behavior unprofessional as we had no problem sitting where he said. I also found it strange that he made a woman move out of the 4 seats, who was sitting alone when we got on the train, to helping this other family of three sit there. I found this very strange, just because we struggled to find seats at all. I can tell you on the way back there were signs on the other train preventing one person taking up 4 seats with her bag, laptop . Making sure no one else could sit there. The ticket attendant should have moved her to a single seat ahead of time. Like he said he didn't care.
I also found this interesting that the man who had the terrible attitude (Ticket attendant with the brown hair and glasses) he would only help select people with their bags off the train. He didn't care if he saw someone snuggling, he wouldn't help.
So if I need to take the train again. I am very well prepared for an unpleasant experience the second time around. But I can tell you I had a completely 180 experience coming home. That Amtrak station will be getting five stars.
I've never even had this crazy and disrespectful experience at an airport or Greyhound station. Wow! How have things changed.