EJ Ahn
Google
The location was a bit tricky to find, as the entrance is tucked behind the outdoor tables of a nearby restaurant. However, I enjoyed my stay—it’s in a very convenient spot for sightseeing and evening strolls along the river. The hospitality from the staff throughout my visit, up until check-out, was much appreciated.
Unfortunately, my check-out experience was disappointing. I was asked whether I had taken anything from the minibar and was told to wait while housekeeping inspected it. Despite assuring them that I hadn’t taken anything, I was questioned about missing bottles of water. It felt unreasonable to be confronted about items I had never seen, especially when they were going to verify it themselves. I suggested they check the waste bin and I would pay if any empty bottles were found. I am 100% sure they can’t find a bottle as I didn’t take any item from the minibar. The receptionist just said it is okay to check out without payment, but no apology was made for the mistaken claim.
It’s important that minibar inventory is properly checked before assigning rooms to guests to avoid this kind of situation.
Despite this incident, others may still find the property suitable. However, I would likely choose a different accommodation if I return to Porto.