PortoBay Liberdade

Very good hotel that is easy to reach by metro (from the airport). We liked to beds (not too soft) and it was very wide as well. Aircondition worked perfectly. The pool was nice since we had some very hot days at Lisbon. For European hotel, the breakfast was excellent, we appreciated some darker breads being availabte with poultry cutlery, fresh fruits and the tea we like to drink in the morning. The service was excellent as well.||We did not appreciate the false fire alarm late one evening and that the staff really did not take control about the situation. Some of the guest were outside, some inside and all the staff were inside! No one really told us what was going on and no one really apologised about the false alarm, if it was false. Well, there were no fire department present so I guess it was false.

Excellent hotel in the middle of the high-end shopping of Lisbon. Rooms were clean and not too small. My family used the lobby lounge and rooftop bar multiple times during our 3-night stay. The concierge service was excellent. We would stay here again. A great home base for exploring Lisbon. We loved everything about his hotel. Great info about Lisbon from bartender Miguel.

Amazing stay at boutique type hotel. Food at breakfast and dinner was excellent, fantastic selections and delivered by great engaging staff. Rooms very good. Quietness AC in any hotel we have been in and we have the biggest balcony to rest in the sun after day of sightseeing. Conveniently located near to metro in a quiet neighbourhood Would highly recommend this hotel you won’t be disappointed.

Overall, a good experience for a short city stay. ||||Check-in was straightforward and welcoming. The room was a bit small, especially the bathroom, which didn’t have a separate shower. But since it was the entry-level category, that was more or less expected.||||The indoor pool area is very nice with plenty of loungers to relax. However, there were no mats available for stretching or doing any light exercise at the gym, and the showers by the pool didn’t have any shampoo…||||Breakfast had a wide variety of options and was nicely presented.||||Staff was amazing, everyone I interacted with was genuinely kind and helpful, which made a difference.||||Great stay all in all!

This hotel is a 4 star hotel rather than 5 for a number of reasons - Rooms are spacious, beds are comfortable but they feel tired with marks on the wooden floor. The decor feels quite dated. - Rooftop bar which is really nice closes at 6 which seems strange when you want to go in the evening for a drink you cannot order one. - Pool is okay but no changing rooms. Sauna and steam room ok but quite small. No jaccuzi (it is on the rooftop. - Gym is very poor basically just a room with very limited equipment - Bar staff very slow downstairs - took almost 20 minutes to get a tea. Staff however are friendly. This hotel lacks the sparkle to be a 5 star hotel and needs an upgrade across the board.

We have stayed in a number of high end hotels, and this was quite the nicest stay we have. Everything from the location, the the vibe, the facilities and staff was simply spot on. Food was exceptional, staff so so warm and friendly, nothing was too much trouble, service was impeccable.

We had been looking for some time at a possible stay here, having enjoyed the Portobay Cliff Bay in Madeira many times, and so decided on a five day stay with friends. The hotel is in a quiet and safe area, away from the main centre but close enough to walk to and to nearby Metro or bus stops. The facilities are good, including the indoor pool and the rooftop bar, the staff are very friendly, the hotel is very clean and nicely furnished, and the breakfast was very good (with one exception when staff failed to timely replenish buffet items which had become very depleted, seemingly by a large group with an early departure). Rooms were comfortable, though the bath robes are not of high quality, room cleaning could be a bit hit and miss, and having a sliding door to the bathroom was not ideal. The main downside, however, was that we were not allocated a room location according to our advance (four months) request, despite being a gold prestige card holder, and were instead given a room facing the opposite way to what we had asked for, in the direction of local building work, and on the first floor just above the restaurant’s noisy (at times) outside eating area. We were informed on arrival that the hotel was full, and that there were no rooms available which matched our request. We raised this in a mid-stay questionnaire from the hotel, at which point they asked that we contact reception to see what could be done. We were grateful for this offer but we did not have time during our busy break to go through a change. This was a disappointing experience and I did wonder if we had been disadvantaged by booking through a third party (BA Holidays, simply to use Avios points) instead of directly with the hotel group itself.

Wow what a fabulous hotel if you are visiting Lisbon!|Staff are so helpful and professional, cannot do enough for you.|Excellent location and fabulous roof terrace.|Will definitely stay here again next time in Lisbon and will highly recommend to others who are planning a trip to this beautiful city. Thank you for such an enjoyable stay.

I was going to give a better rating but the hotel charged my Visa $42.03 after check out. I have gone back and forth with them and they claim it's for 2 breakfasts, tips and taxes, which are on my original statement, which I paid in full. Now I have to dispute that double charge on my credit card. They get 3 stars (versus one) because the hotel is really pretty, in a great location and I had a lovely view from my small balcony. It wasn't cheap thought and neither were the lobby bar drinks or breakfast. They say that property is inexpensive in Portugal but they really get the tourists with their American pricing (more like Las Vegas prices). The spa is cold water. It's really lovely but that was disappointing. I thought it was a hot tub but I guess it's cool water for cooling down after you take a sauna. $42.03 will not break me but it's the principal. I had a lovely time until check out. Then to get charged for something after the bill I paid said "paid in full" really annoyed me. I still have an open dispute - to which the hotel claims I owe. Forever it will go back and forth. They would rather I complain and complain and dispute it on my credit card and bitch on Yelp than just reimburse me the money. Hello? I paid $500 for 2 nights plus drinks in their bar. It's not like they didn't make money off me already. Anyway, if you stay here - make sure you do not get overcharged.

Unique boutique hotel situated on a beautiful tree lined street, which gave us a "local" feel and experience! Staff were attentive, experienced, knowledgeable and extremely helpful at every encounter! Location was absolutely perfect for our first time in Lisboa!

Check in was easy. Nice clean room, on the small side but coffee in room and balcony a plus. Breakfast is great. Location is great and centrally located. Would stay here again. Pay for parking.

The hotel is located in the center 25 minutes walk to the old town . Many restaurants are around. The rooms are nice and WiFi is good. Staff is very helpful. The breakfast is buffet style and is good.

Delightful, we'll run boutique hotel. Extremely good service and new, well-appointed rooms.

Excellent hotel. We stayed in a superior room twice during our Portugal vacation. The breakfast was first class, rooms were modern, comfortable, and quiet. The service was friendly and efficient. I'd recommend that you use their airport transfer on arrival, as they meet you at the arrivals section and take you via private car.