PortoBay Rio Internacional

Booked a sea view suite for a relaxing getaway and PortoBay met all expectations. The hotel is in a very convenient location in Copacabana, with plenty of restaurants, grocery and shopping all in walking distance. Was greeted with a welcome drink on arrival (actually 2 bc there was a wait) and the room was excellent. Very comfortable bed with high quality linens, clean, excellent air conditioning, awesome water pressure and everything was exactly as pictured. If I had to nitpick, the only two things was the elevator was a bit slow and the water got hot very easily - seemed to go from cool to hot and was hard to get it to be just warm. But neither of these would sway me from returning. Would recommend this hotel.

Fantastic location. Great views along the beach from the restaurant on level 5. Buffet breakfast was very good quality. Room and bed very adequate and comfortable, clean and with good facilities (TV, bathroom). Roof bar and pool boast even more views across the city and of Christ the Redeemer. Many restaurants nearby all great quality cuisine and at very affordable prices ( meal for 2 was around £45 including starters, mains, drinks and dessert). Staff at all levels were very pleasant, courteous and friendly.

It was a great pleasure to stay at this hotel for three weeks. The hotel itself is excellent, but what makes it truly special is the people who work there. Please, when you stay, be kind to the staff – they work hard every day to make everyone feel welcome, and you will notice that in their genuine smiles. Overall, it was one of the best experiences of my life, and I highly recommend it. P.S. When you go for breakfast, you will be greeted by Iris. She works tirelessly to make everyone feel at home and has such a pleasant personality. Please say hi to her from me. And don’t miss a good laugh with Brasiliano, he will brighten your mornings. Thank you Porto Bay Rio! 😊

We chose PortoBay hotel for the room view, facilities and the view from the pool, to start celebrating my upcoming 50th birthday.|Upon arrival we were told that the pool area, pool bar and fitness centre would be closed for the whole duration of our 6 night stay. These were planned works and therefore, we should have been informed in advance, to give us the opportunity to cancel our booking and chose a different hotel, which given the circumstances we would have done. |The same evening, we emailed the hotel regarding the situation, to which we did not receive a reply. The next day, after raising the matter with reception, we received an email from Gustavo Zanotto. As a form of compensation he offered to include breakfast and upgrade our room. We were informed by reception that it was their best room. However, we soon discovered that it was directly beneath the works taking place above, so noisy! A hotel without a pool etc is not what we booked and we paid for facilities that we could not use. |Our preference would have been our original room with use of the pool, pool bar and gym facilities. Therefore, we were left feeling highly disappointed, especially as our stay was for a special occasion. |The turndown service (if you can call it that) consisted of a couple of chocolates but you only got them if you happened to be in the room at the time. We have also never been to a hotel before where you have had to pay for the coffee in the room.|By far the best part of our stay at this hotel was the beaming smile of Carlinhos at breakfast. He made everyone feel special and his customer service was exemplary. He is a credit to the hotel and management should be trained by him in delivering exceptional customer service. |We would definitely visit Rio again but would not stay at this hotel.

Hotel is very well positioned on the front, with some great restaurants nearby. ||The roof bar is lovely and the staff attentive.||We had to move rooms due to the constant loud beeping noise from the service lift, all through the evening and early hours. I am a little sensitive to noise I’ll freely admit, but not hugely.||The gym is well equipped, and the massage I purchased was great. The sauna was broken, or not fully functional at the time we were there.

Hello, The entire staff here was excellent! Everyone there was extremely helpful, friendly, and professional. Noteworthy, was Thiago. He frequently assisted me with a fantastic check in experience and many inquiries I had during my stay. He also was able to arrange for a late checkout for a reasonable price. He was excellent, as was all others behind the counter, in the lobby, breakfast, the restaurant, etc. The hotel itself was also very nice all around. My sincere compliments.

We stayed at PortoBay for 4 nights and enjoyed our stay. We had a beach facing room with a balcony - the views were great and well worth the upgrade. The room was large and well equipped with large comfy bed, air conditioning, fast wifi, large TV and small fridge. The hotel has a rooftop pool and bar. This gave spectacular views of Copacabana beach and Christ the Redeemer. The included breakfast was great with various options (cooked breakfast, fruit, pastries, cereals) and the staff provided great service. We ate in the restaurant one evening and really enjoyed our meals which were reasonably priced. The staff were helpful with recommendations for local trips and were able to support in setting up excursions.

PortoBay is our favorite Hotel in Rio de Janeiro! Excellent location with beautiful views of Copacabana Beach. My husband and I live in Australia and chose this Hotel to celebrate our birthdays in April. We stayed there for 21 days, this was our 2nd time at PortoBay Rio and we’re already planning our return for next year. We loved our Ocean view Suite. The breakfast was the highlight of our day with great selections of assorted dishes, fruit juices and pastries, but most of all it was the incredibly attentive and friendly breakfast staff that made our stay at PortoBay so amazing. We would like to say a special thanks to all the staff members who went the extra mile to make our stay and birthdays so special ! We Highly recommend this Hotel!