Portola Hotel & Spa at Monterey Bay

We booked this place to celebrate our five year wedding anniversary. Upon realizing that fact, Brenda and Naomi pulled out all of the stops: upgraded room, champagne, and true first class treatment. We felt so special and cared for. Will definitely be back, and highly recommend!

Had a very happy and comfortable stay during our visit to Monterey. Hotel is ideally located in the town, just up from the pier and minutes to restaurants, bike hire and attractions. We had a family room which was spacious and easily accommodated us all. Would definitely recommend Portola to anyone wishing to check out the lovely Monterey!

Great location of hotel next to wharf. Nice clean, comfortable, quiet rooms. I was concerned since we were right next to elevators. Quiet! I would lightly recommend. Friends brought a dog - very dog friendly hotel and area. You will not be disappointed.

Great hotel. I have stayed here a couple of times before and brought my daughter for a girls trip. The hotel and rooms were very clean. The staff and valet were are very friendly. The location is just a few minute walk to fisherman's warf, there is a Starbucks across the street with an amazing little wine bar next door. There are several great restaurants within walking distance and it is a 10 to 15 minute drive to cannery row, lovers point in pacific grove and Carmel by the sea. On Tuesdays there is a great little farmers market with food, crafts and produce. I will definitely be returning to stay here again.

Almost everything about My stay & experience with PHS@Monterey, was perfection, with the exception of their bed. 3 nights on an uncomfortable mattress, made mornings at the conference a liiiiiitle frustrating.. Other than that, GREAT Hotel! BEAUTIFUL location! We walked everywhere We went, over Our 4 days there. That's how perfect their location is. Service was exceptional. And came with what felt like, genuine smiles, verses the "It's my job, so I have to" smiles. *That was one of the best parts of this stay for Me If it weren't for the bed, I would absolutely return for another stay! Unfortunately for Myself, sleep is a big matter, so I won't be able to. I WILL, however, refer My friends & family to experience a stay with Y'all! I know it totally be worth it for them!

I will change this review once I received the refund for my last night. Experience was great until the end. There was a tsunami warning on our last night so we were not comfortable staying there. Oscar, the hotel manager at the time, assured us hat we would receive a refund for this night, however, I have yet to receive it. I'm feeling lied to. Called and another manager said they would speak with Oscar and get back to me. Crickets. Haven't hear back.

My friends and I just stayed here and absolutely loved our time! The hotel was always clean, the staff were very helpful, and the pool & hot tub were amazing! The hotel lobby had such a great bar. We loved staying so close to amazing coffee shops, breakfast, and of course being so close to the ocean. Highly recommend if you’re needing a place to stay in Monterey area!

We love this hotel! We have stayed here at least once a year for the last three years. It’s clean, has friendly staff and we like the convenience of the downstairs restaurant and Peter B’s. A huge plus that it’s dog friendly as we have a new puppy. I love that we can bring her with us. Great location, easy walking distance to the wharf and Cannery Row. Highly recommend!

We stayed here for 3 nights for end-of-summer vacation, right before start of school. I must say, Portola is probably my favorite hotel in Monterey, and I will probably try to stay here in the future. Its great for kids and dogs, and super convenient walk to both downtown and the Old Fisherman's Wharf. Its also located in Custom House Plaza, a historical landmark since it was California's first government building. The hotel is named after Captain Portola, California's first governor and son of Junipero Serra. Likes: * The hotel is spread across multiple buildings - most rooms are in one central building, the gym and spa are in separate buildings, and the parking garage is easily accessible. * Easy walk to downtown and Fisherman's Wharf, and there are crepe and coffee cafes right outside the plaza * Free Elkay filtered water stations everywhere. * Large rooms with comfy beds and good AC. * The lobby is gorgeous with lots of natural light and real trees. Plenty of places to sit, although during Car Week they had to remove the sears and put in stages. * Smart elevator system Minor Areas of Improvement: * The gym is 90% cardio machines and it would be nice to have an extra bench or some more weight machines perhaps in the Yoga room. A set of kettlebells can also do wonders here. * The ceiling fans in the room can be a bit noisy - so use with caution.

TLDR; Pretty hotel, good overall experience, but worst beds/ pillows/ sleep. Stayed at Portola Hotel & Spa during car week. Centrally located, so it was buzzzing with excitement, especially with the Sotheby's auction cars all around. Beautiful lobby with natural light shining through. Restaurant and bar were great for a nightcap. Check-in was at 4pm, checkout at 12pm. Since it was car week, parking was valet only. They gave us oatmeal chocolate chip cookies with our card keys. Our room was on the 4th floor. Double beds and balcony. I liked that it had the wooden slats instead of the typical curtains over the windows. Loved the dimmable lighting on the headboard. Shower pressure was nice and strong. A/C blew cold, but loud. As for the beds.. I have some words to say! The mattresses felt so old, with no support whatsoever. Same goes for the lumpy (oddly shaped) pillows and pilling bed sheets. Both of us had the worst sleep in a long time. Woke up with stiff necks and backs. Couldn't wait to leave which was disappointing considering the price point of one night.

The elevators are very strange, punch in your floor before you get on. This would be fine if the touch panels they use worked properly. Sometimes nothing is registered other times the entire wrong floor is registered. Most of the time it works fine. The panel closest to the lobby is significantly more unresponsive than the further one - so walk past it to the second one. The rooms have no drawers in sight. Nightstands on either side of the bed nor the desk have drawers. No drawers in the closet, but there is a 3 story shelf. It is nice that the fridge is useable and not full of expensive mini bar items. It's a bit cumbersome that it is hidden behind a large wooden door that really serves no purpose. I love the hotel's location. Everything is walking distance. We will be here 4 more nights so I will update more later. The rooms don't have bathtubs, just showers. Supposedly that's all of Monterey but what does it say that my wife and I were able to book a private bathtub in the spa.... Is that a commentary on class and wealth? Or something less benign? TV (apparently satellite) is out for the entire hotel. Front desk said they would send someone when I called this morning. Instead they did nothing and when I called back later that afternoon that is when they informed me it is the entire hotel. Oddly it has killed streaming to the google chrome cast as well... Front desk said no eta on a fix nor would they give a call back when it is fixed. Satellite was fixed after about 5 or 6 hours. I just had to keep trying.

Reviewed several options (Airbnb, Vrbo, hotels) for this family trip, but once I saw picture of Portola's lobby, I was sold. The lobby had natural lighting, open concept and the feeling of outside while inside. The staff were friendly, but could have been more informative on local events, activities or just general information of the surrounding area. The hotel was located within walking distance of several establishments. Our room was great. It was clean, modern and spacious enough. We loved the little balcony that overlooked a courtyard. It afforded us the calming ocean breeze along with the sounds of seagulls. The blinds that covered the doors looked great, but wasn't the best at blocking out light; there went sleeping in. The pool area was quaint, but we took full advantage and enjoyed it. The one thing we always wish, despite many hotels no longer offering, is in room dining service. For the most part, food is delivered as an uber eats situation where everything is packed and bagged whereas, prepared and served on a dining cart. Overall, we loved the hotel and definitely would stay again. We paid $1,298.19 for 3 nights stay.

We booked a 4 day stay here and couldn't have been any happier! We arrived in Monterey around 3 pm with checkin listed for 4 pm. Upon walking inside, I loved the beautiful layout with real trees nestled throughout the hotel lobby. Although check in was not for another hour, we tried asking the front desk if we could check in early and they were able to accommodate our request. We were staying on the fifth floor which offers great view of the bay and the wharf. We booked their Portola room which we felt was a good size for two adults. The room wasn't fitted with an air conditioner but instead had a fan. To be honest, Monterey gets pretty chilly so not having an AC didn't really bother us. Room service comes around each day, however on Sundays you need to make a request for them to stop by. The Portola Hotel was in close proximity to a lot of good eateries, the wharf and a short driving distance from Cannery Row. I had no idea how close we were to a lot of the places we had listed to check out. We ended up walking to a lot of places which was nice. Checkout is listed at 12 pm and you have access to the parking lot until 3 pm. Definitely will consider staying here again once we come back to the area.

Located in the Historic Downtown of Monterey, North of Cannery Row, is the Portola. This hotel is situated next to a lot of restaurants, bars, shopping and the Old Fisherman's Wharf! The employees were all very friendly and professional. The inside has a beautiful atrium, entry and great barn restaurant. The rooms could've used a little spruce up, but was still nice. The pool area was a little small, but did the trick. They have many outside areas to sit, unless you'd like a cigar, then it's just in the entry of the hotel, next to the statue(So everyone who comes in to check in, gets to see and are greeted with smoke, instead of taking the furthest away fire pit in the back!) *Overall, Portola is a beautiful hotel in a great location! The rooms need to be spruced up and they should think about making the smoking area the last fire pit in the back of the hotel*

We stayed at Portola Hotel & Spa for a quick, 1-night stay and it was a nice experience for the most part. Customer service was pleasant, although surprisingly, the valet staff did not appear to greet/welcome us or even speak to us when we drove up to the front entrance. I showed up to the check in desk just after 4pm and had to wait about 15 minutes in line before I could check in and get room keys. Self-parking costs $25 per night, and there are in and out privileges. The hotel itself is spacious and slightly modern. However, the room was on the smaller side, and the bathroom was updated, but seems worn down. The building is in need of some renovations, as it was not as up-to-date as I expected. For example: the bathroom fixtures seem outdated and the hallway carpet seems a bit worn down. The elevators were pretty fast and convenient, and the pool area is on the smaller side. The main positive is the central location and the number of restaurants and stores within walking distance. I'm not sure if I would stay here again, but it's an adequate, hotel option for a night or two in Monterey.

We continue to love the Portola. The location is impossible to beat. The ambience of the lobby/restaurant area and the greater indoor atrium is just fantastic. This place is simply amazing. We love it and return regularly.

We had such a great stay at Portola Hotel and Spa last May! It's super pet-friendly--my dogs loved it just as much as we did. The staff was so kind and welcoming, and I really appreciated their online concierge service. It was super convenient being able to text them anytime I had a question. Our King Courtyard room was beautiful and comfy, and the location couldn't be better. We were able to walk everywhere--from Old Fisherman's Wharf to cute spots for crepes. If you're looking for a place that treats both you and your pups like VIPs, Portola is definitely worth checking out!

We love staying here, right in the middle of everything. Walk to the beach, restaurants and anything else you could want. Always very clean with an amazing staff. Hot tub gets crowded and the pool is only 3ft but they did make it so there is very little wind getting in that area. Parking garage is close and fair price for a weekend stay. There is a restaurant inside with a bar. I will just say it, it is my favorite hotel.

Needed a change of scenery and planned this short getaway earlier this week. I usually stay on Cannery Row but opted for a different place. I remembered a friend recomm this hotel years ago and thought I'd give it a try. So glad I did. This place is closer to downtown Monterey. Loved the location as it's walking distance to great restaurants, a SB , Walgreens, and my all time favorite bakery (Alta Bakery), a 10 min walk away. Driveway is spacious as well as the lobby, so inviting the most you walk in. We chose the Portola Room which had 2 spacious queen sized beds vs double beds in other hotels. Room and decor was open and airy. Bathroom had a nice high pressure shower and spacious counter top. Being that they have an insight spa, robes were available in the rooms. Lots of toilets to enjoy in room. The only thing was a bit disappointing was that water was $5 ea in the room. Walgreens down the street solved our thirst. Keurig coffee and tea in the room with a small fridge. They have a restaurant that serves breakfast 6:30 until 10 am. We woke up too late and missed it. Garage self parking and valet available. The staff were courteous upon arrival and we got a text if we needed any further assistance during our stay. I'd definitely stay here again for a weekend getaway.

Beautiful lobby and attached to the adjacent Monterey Convention Center. One of the best things about the hotel is its location. Very close to downtown Monterey, Fisherman's Wharf and about 25min walk along the water to Cannary Row/Aquarium or to the large Denace the Menace playground. We had a 2 queen bed room, which was comfortable with plenty of space for a family of 4. There's a mini-fridge and a small patio. I do wish that there was a tub in the room. The pool and jacuzzi seems like an after thought as it's put to the side of the hotel without much of a scenic environment. The fitness studio has your standard cardio and weights. There's also a yoga studio. There is parking with Tesla EV chargers (hotel has non-Tesla adapters), but it is on the pricier side ($0.65/kWh). Parking can also be very crowded at night so keep that in mind if you plan on taking your car out for dinner. Overall, a solid hotel if you plan on exploring all that Monterey has to offer with the minimal use of the car.

Booked a 3 night stay here and i must say it did not disappoint . Location was ideal. If you're the type that chooses to explore by walking oppose to driving then you can't go wrong staying here . When checking in I must say the front desk was courtesy and very friendly . Got the vibe that they were happy we chose to stay there than someplace else. Thank you Troy for making us feel welcomed . Room was nice and spacious with views of the wharf and harbor . I have to admit the bed was more comfortable than mine at home . Like sleeping on a cloud. Just want to say thank you to Christina Martinez for suggesting places to eat as well as activities to do . From breakfast at old Monterey Cafe to Farmers market on Alvarado St and of course the cool hike in the redwoods at Pfeiffer Big Sur State Park . So overall we're definitely coming back Hopefully the weather will be warmer but that didn't damper our vacation at all . Had so much fun!

We love this hotel and try to stay here whenever we are in Monterey. Love the nice exterior and interior and how well-maintained the place and rooms are. Ocean themed artwork and the place is inviting. Comfortable rooms. We like the location as it's downtown Monterey and also right next to the Old Customs House & Fisherman's Wharf and walking path along the ocean to Cannery Row. They have a bar & restaurant in the lobby which is a good option and there are many excellent restaurants & cafes nearby to eat at. They have a parking garage which is convenient. The Monterey Conference Center is part of the hotel which is convenient if you are attending a conference and also still nice if you are not part of a conference as they do a good job of keeping that area separate from the rest of the hotel.

Loved, Loved Loved our 2 night stay at the Portola. Smack in the center of the little town/wharf area. Although you can still sit in the lobby, enjoy the restaurant and pub, it was nice to be a part of it all. We left on NY Eve, should have stayed and enjoyed the festivities. We chose the patio courtyard room, a bit odd that we had to walk out doors to get from one wing to the next, i had not read about that. But it was not a problem, the weather was decent enough to walk through, but it was too cool & foggy to sit out on the patio. Next time I would simply book a regular room. Although there is a huge garage to park in at 22 $ daily, there is plenty of parking on the street after 4 pm (you can park for only 2 hours until 6 pm, so after 4 you are set until the following morning at like 11am. We would absolutely stay here again. Jacks was great, we dined there one night and had cocktails both nights. Room was clean, spacious. Great stay all around.

A nice hotel that is both family-friendly and pet-friendly. It is located in the heart of downtown and perfect walking by distance to Old Fisherman's Wharf, eateries, and shops. The hotel features sit down dining at Jack's and quick bites at Carmel Bakery. The interior lobby is both a welcoming centerpiece with trees and lights as well as a comfortable area to sit and relax with wine of coffee. You can't go wrong when choosing to stay at Portola Hotel.

Room was a little small but it was clean. The lobby area is beautiful and a good place to relax. I like the water fountain in the front of the building. It's close to the pier but far from Cannery Row.

Nice hotel right next to Alvarado st and fisherman's wharf. Beautiful lobby. We reserved a king suite with partial view of the harbor. The room was nice and roomy. The bathroom was updated and beautiful. The bed, uncomfortable!! We had two regular pillows and 3 square thick pillows. They were so awkward and thick you couldn't sleep with them. The bed was worn down and flat. That was a bummer. I really enjoyed the bench at the window I was able to sit and look out at the harbor. We had reservations for a couples massage at the spa. It was more convenient to book at the same place. You do have to walk out the hotel and across the walkway to the spa. The pool and jacuzzi were also located in that area. It was located next to the busy street that was the entrance and exit of the tunnel. It was VERY LOUD!! There was a pretty large wall, but it did not block out the noise. Overall, it was a great location.

Location is always key for me when booking a hotel and I loved how Portola was conveniently located between the Old Fisherman's Wharf and downtown. I loved that we didn't have to drive much cause everything was walking distance, which made life easier especially with a toddler. Downside, our trash was never taken out and they never replaced our towels.

Could have stood for a crisper toast for my club sandwich at the bar. Fitz type 5 instead of 4 might have done the trick.

Had such a great time at this hotel. It's clean and staff is friendly. I like that they have multiple restaurants on site and the brewery has a good happy hour. The pool is also heated and they have complimentary towels. I would definitely come back.

Location location location. This one was perfect as it was within a short walk to Fisherman's wharf, Crepes of Brittany out the door, Carmel bakery attached as well as right in the heart of downtown. Loved the walkability of this place. The indoor lobby was beautiful with the trees and we enjoyed the rooms. Would stay here again in the future. Wish they had a tea or coffee station downstairs. The Portola pirates program for young kids was a nice touch and kept our little ones occupied.

We stayed here for a couple nights for my birthday. It was a surprise. LOCATION: 5/5 You're within walking distance of the wharf ( less than a 5 min walk). There's a nice walking trail along the water. Hubby and I would walk after breakfast :) and within 20-25 min walk further, you can be at Cannery Row (per the valet), I didn't walk it though. You're so close to the main Alvarado St. with lots of restaurants you can walk to. VALET: 5/5 We opted for the valet option and the guys we interacted with were kind and friendly. ROOM: 4/5 We had a room w/a view of the wharf and the water. It was beautiful! We could see folks walking in the morning from our window. We opened the window to let some fresh air in, but it wouldn't open all the way as there was a piece of hardware installed on the track to prevent a full open. Perhaps it's a safety thing. complimentary waters are replenished. A set of 6 wine glasses provided. We brought our own wine with us so it was nice to use a fresh glass every night. Although I wish housekeeping would've taken our used glasses from the night before when they cleaned our room. Not sure why they didn't take them and replenish the glasses. I saw nice robes in the closet, but we didn't use them. Usually some slippers are provided along w/a robe but when I called the front desk, I was told no slippers are provided. Not sure why. Thankfully I brought back-up slippers for us so we could walk in the room. Our king bed was comfy. The pillows were quite large though and thick, so it was hard to lay my head comfortably w/o my neck hurting. SPA: (1/5) Hubby tried to book us some time at the spa, I later found out b/c he was trying to surprise me. He emailed the spa a couple weeks before our stay, but received no reply. As the date got closer to our stay, hubby received a text from the concierge where they said, looking forward to your stay, if there's anything you need, don't hesitate to reach out. Hubby let him/her know that he had reached out to the spa but had not gotten a response. They said they would pass along his contact info to the spa, but the spa never reached out to him. We're now at the hotel for our stay, and hubby asked the front desk about booking a service for us at the spa, explained the concierge thing, the email, the concierge text etc. But the guy said the spa was separate and that they (the front desk) doesn't do spa stuff and that we would have to go directly to the spa and ask. We got lost trying to find the spa outside the hotel. We found it, asked if we could book something and the receptionist then *Happily* told us they were fully booked, like it gave her pleasure in telling us that. Hubby then explained we were hotel guests and the story to the receptionist. She confirmed they did receive his email, but then she said they responded, and didn't hear from him. We were both like, what? That's very weird b/c I'm sure my husband would've replied. Otherwise, he wouldn't have needed to reach out to the concierge for assistance in reaching the spa. He informed her that he had not received anything from them, and still checked his phone and couldn't find anything from them. And also, the concierge passed along his contact info to the spa prior to our stay, so, why didn't the spa reach out. So, she said (happily), they were full that day but could squeeze us in the next day, but only 1 of us at noon. Hubby said I should take it, but I didn't want to b/c the whole point was for us to do a couple's thing. Then she said, there was also something at 5PM, but again, for 1 of us only. We declined because we didn't want to be separated, and then we were checking out the next day and would've had to have stayed until 5pm, and we still had a drive home and we both worked the next day. The whole spa booking process was a total mess. Right now the only way to book the spa is to email or call. I think they could also add a booking system for the spa like the hotel has for booking a room. It's a shame because the spa lobby looked nice and seemed peaceful when we walked in.

Beautiful hotel in Monterey! Nice clean rooms and friendly staff. Enjoyed our stay and the hotel is close to downtown.

High end hotel for reasonable price. Had a great stay here and Alexis at the front desk was very helpful with finding parking for our oversized vehicle and allowing for an early check in. The interior design of this hotel is gorgeous, using a mid century modern and nature inspired design you are definitely transported to somewhere unique and luxurious. Small details such as lighting, storage, and color schemes make this place a step above any ordinary hotel. The atrium in the lobby is so fun and is walking distance to so many great places including fisherman's wharf. Don't miss out on staying here if you are visiting Monterey.

Check in was a breeze. Nice clean room with all the amenities. Room 527 has a partial ocean/marina view. There was a situation that was handled within a timely manner by security and management. Someone left there dog alone in their room and it barked for hours from early am on.

Enjoying a family golf getaway at the Portola which is always lovely. I wanted to give shoutout for Above & Beyond Service to following: Our Bellman for prompt delivery of our luggage so we could make our dinner reservations, Ohmar our front desk extraordinaire (Please bring back the warm cookies), Edgar S. our Engineer to fix a problem toilet & assisted as I forgot my phone charger at home. Not everything is perfect but how the STAFF handles it makes a big difference. Thank you for making this time with my family special. Jay (Rashell) Wright

Stayed here for my birthday weekend, got a great deal on a room. Very nice hotel, clean and well maintained. Great pool and hot tub. Several restaurants on sight and literally walking distance to the pier. They charge $25 bucks a day to park in the garage and there are plenty of electric vehicle charges too.

Wonderful experience! My husband and I love Monterey Bay, we've actually been coming up once a year for hiking, dining and just relaxing. My mother-in-law wanted to spend her 70th birthday in Monterey Bay and after reading all the reviews we opted to stay here. We booked several Habor View and one Partial Harbor View rooms, weren't really impressed with most of the Harbor Views - looked more partial (since we had rooms to compare with). Aside from this, our rooms were comfortable, nice cold fridge and I enjoyed watching sunrise from my balcony every morning. Hotel staff was extremely attentive from valet, restaurant/bar staff to front desk. Gloria working front desk went above and beyond providing excellent service. She always greeted us with a smile - eye contact and a smile goes a long way. Hotel is my favorite in the area so far - we've stayed in several. Portola is situated in the perfect location for those that of us who like to walk around town. The Wharf was a 5 minute walk, church 12 min walk and coffee,restaurants/bars,etc across on the street. Restaurant pretty good food. We also enjoy a few drinks and appetizers in the bar. Overall we had a great experience and feel out 4 day stay wasn't enough needless to say we plan to return in the near future.

We loved our stay! It was a romantic getaway for our anniversary and they upgraded our room to a beautiful suite! It's in prime location near the old fisherman's wharf, downtown and a 30 min walk from cannery row. Family and dog friendly. The lounge is comfortable and welcoming. They also have 2 on-site restaurants: Jack's Monterey and Peter B's. The spa is detached in another building across the way. There is a parking garage, $22/night that's attached to the spa building. Very all convenient and close. Check in and out was easy! Our bed was SO comfy!!! Best sleep on a bed together so far! Lol! The robes were a nice touch, but too small for my boyfriend. We loved everything about this trip and can't wait to come back. It was so hard to leave! We had an incident where the sink fully detached from the counter in our suite. I reported it and was told they would get back to us. When we returned to our room, I called guest services and was given an update that it needed major fixing which would be taken care of after we checked out. We were checking out the next AM. It would have been nice to hear back as I was worried about what was going to happen. Other than that, we would definitely stay again! We had a great experience and can't wait to return!

When I called to book an extra day. Sam was very helpful. She listened well and asked the manager to offer us the best rate for a great room. Excellent service from the onsite staff as well. Very attentive!

You are paying a high price because of the location not because of the quality. I expected top of the line on everything but was disappointed upon checkin. I told the front desk agent I have a newborn and that it was our first time staying with them. No consideration was given for parking! He put us in the 600 rooms located what i felt was a mile away from the parking garage with no view. Even though we checked in on a Tuesday! We had to pay for parking at 22 dollars a day plus a 50 dollar dog fee. So on top of your normal nightly fee you have to pay resort style fees.. again location location location. This hotel is located downtown across from the main street in monterey.

Location is fantastic! Right in the center of Fisherman's Wharf and downtown Monterey. Starbucks is right across the street as well with a ton of restaurant options in the area. The hotel itself is clean, bright and the staff is accommodating. Our room was spacious enough, although walls were a bit thin. Only negative feedback is the shower. It's one of the walk in ones with no door and water got everywhere on the floor. It's $22 to self park in the garage with in and out access and I believe it was $27 to valet. Self parking was easy enough although coming back in to find a spot on Saturday evening was a challenge. We parked in the Chase banking spot which was ok since they were closed but we would have had to valet it since there were no open spots left if it had been during banking hours. They have a nice pool and fitness center, both of which I didn't use but was nice to have as an amenity. I definitely will stay here again in the future. Location alone is worth it. They also have a restaurant on site called Jacks. Will need to check it out next time too. Lobby is gorgeous too.

We stay here anytime we are in Monterey. Close to everything. Great shopping nearby and even more restaurants and clubs down the street. Clean, nice staff. Great "beertenders." The wharf is out the back doors. Can't beat that. All the amenities you need are here. Valet parking. Pool and hot tub. This is our 7th time staying here. Don't forget to leave the cleaning people a tip. They deserve it "because those rooms are immaculate." T$ $$$$$

Love this hotel. You cannot beat the location. And love that it's pet friendly. Visited in September with a foster dog who seemed to enjoy the luxury. If you have the opportunity, it is also beautiful to visit at holiday time. The decorations are just beautiful.

I came here for my birthday weekend with some girlfriends. It really is a lovely location and hotel with a couple drawbacks in our room specifically. Hopefully not all rooms are like that. There was some dirty rust colored mess in the bathroom floor and the bathroom door was insanely loud to open and close- so bad that it woke up the entire room each time. Such a bummer, it would've been a definite 5 star otherwise.

Beautiful Hotel. Great service at check in and from staff. Central to everything Monterey has to offer. Super clean and better than the photos Would definitely recommend!!

Me and my husband were celebrating our 45 year anniversary and decided to stay at Portola hotel and spay; I've stayed a couple of times for a conference and I've always been very happy! Great customer service! Can't beat the location - across from the wharf. They upgraded us to a nice room with a view and a bottle of wine! Fantastic hotel! Great dining there as well. I highly recommend this hotel! Oh and they have their own parking.

My experience is between 3 and 4 stars... TLDR: I'd stay again because the positives outweigh the negatives but I'd make sure I bring my own pillows for sure. 4 stars: Great location. Close to the Old Fisherman's wharf, museums and plenty of restaurants. The neighborhood is very walkable. You can even walk the ~1 mile bike-trail to Cannery Row and enjoy lookouts to the marina and a few small parks along the way. The support staff at the hotel were amazing. Room attendants, valets, bell hops.. all were very accommodating and every request we made was immediately addressed. We had an issue with our room soon after check in (read the portion on 3 stars) but were helped within an hour. 3 Stars: Rooms are cleaned only Saturdays, but will come in on request. They didnt mention this during check in, so that was annoying. 2 servings of coffee and tea, 3 bath towels, and a little bar of soap divided between 2 people staying 4 nights... A room refresh every other day should be standard. Our initial room on check in had a king size bed, but no dresser and the nightstands didn't have drawers. Where does one place their socks? (And other stuff...) We didn't get an offer for assistance to move any of our things to the next room, 6 suitcases, half of which was completely unpacked (and how we discovered the total lack of drawers). The second room, which was a better location and had 4 dresser drawers, but it seemed like someone had already been in it and used the restroom. The basics of the room (a/c, lighting, television, extra seating, etc) were fantastic. The bed and pillows though! Oh my goodness, I have never had such horrible neck pain...

I booked my room through the hotel website, not a third party. They did not have a reservation for me. Thank god I had screen shots of everything; confirmation number, date, rate etc.... They gave us a room on street level, facing the street when I booked and paid for a courtyard facing room. This room is so loud! I will never stay here again.

I enjoyed my stay here. It's nice clean hotel with a couple of restaurants inside, bar. Very dog friendly and conveniently located in downtown and near the marina. Self parking is less than $25 a day. Rooms were clean. My only complaints were the cleaning staff knocking on our door before our check out time once and the walls are not very insulated so we could hear the kids next door to our room. But other than that I would come back here again.

Quiet, clean, upscale, has all the amenities and close to restaurants! Definitely worth the money

Portola hotel and spa is one of our favorite places to stay in Monterey. It is central to everything! You can literally walk anywhere for an enjoyable and relaxing weekend. The room and service is phenomenal- our car battery died and the staff didn't hesitate to help give us a jump. We hosted our goodbye breakfast with the help of Amber and it was the BEST way to wrap up our wedding weekend. The breakfast had ample food for our guests that was high quality- even including to go cups of coffee. We truly loved our stay and appreciative to all team members for making it exceptional.

TOTALLY MESSED UP MY WHOLE ANNIVERSARY!!! I ordered strawberries, beer, cheese board ALL to be ready for when we checked in!! NOTHING NOTHING!! Called guest services, got transferred around finally landing in some managers voicemail!! No response! I WILL NEVER STAY HERE AGAIN! Service from staff F+!!!

The lobby is absolutely stunning and the service was awesome but my room was still dirty. I found hair in the shower, sink, and on the floor of the room. I also saw some food residue on the stand that holds the fridge and the TV which kind of grossed me out. After this discovery I brought my own disinfecting wipes and wiped down all the surfaces and was surprised by how much I picked up on my wipes. I understand that there might be a few hairs and things that might be missed while cleaning but it was an unsettling amount that I saw in my room. Still, this hotel is a cool spot in Monterey near a ton of restaurants, bars, and other little shops. I still enjoyed my stay regardless.

We've stayed here before. But i doubt we will again. We are here for a legal conference. This is an expensive place, more than $500 per night for a "basic" room. We've spent more before on a nicer room. But we just bought a new house, and $2000 for a 3 night stay was the most we could afford. Oh, and there is no room service. What a deal! There is no way to buy anything in here to drink or eat, other than a restaurant. There is no provisions store. It didn't use to be like this. After a certain time, there's nothing you can get to drink or eat. And I can't get a soda for my wife. There's no way to get anything to drink, unless you want l their $5 a bottle water. You can't even use a luggage cart, without paying someone to do it for you. When we got to the room, I noticed there were no drawers: nowhere to put your clothes, other than hangers. Ok, we will live out of my bag and my wife's suitcase. By the way, there's no place to put or open her suitcase. So I figured something out: but it's not ideal and looks ugly. After our first long day of the seminar, we went out to dinner and came to our room (with no drawers and no place for anything other than tiny luggage), and the TV won't turn on. My wife calls the front desk. I only hear her side of the conversation. She told the person that the TV didn't work. Then I heard: "I didn't do anything, it doesn't work.". She told me the woman said: "what did you do to break it?". Then I heard: "I don't know. It won't turn on.". My wife said the woman then hung up. I thought it might be a miscommunication. So I waited a 10-15 minutes and called back. I said: "I don't know if there was a miscommunication or something, but my wife called a few minutes ago and thought the person hung up on her." The woman said she already called about that and there were a number of problems and only one technician so we'd have to wait." She then hung up. I don't know if it was the same woman. My wife thinks it was. A few minutes later my wife called back and spoke to someone else. A few minutes after than a guy showed up and tried to help. The tv still wouldn't go on. A few minutes later, another guy showed up. Neither of of them could get it to work. At least they were trying. 15 minutes later one of the first two guys came back. The tv still didn't work. But he went through and reset everything and got it to work. Both of the tech guys were really nice and tried to help. The thing is this: the woman my wife called and the one I called (whether they were the same person or not) were/was dismissive and rude. This room, with no drawers and no place to put anything other than a small bag, is more than $500 a night, and we wee not treated well. I don't get the cost now. I use to get room service here. Maybe there was a corporate decision to end making this a nice hotel. Save your hard-earned money. I wish I could leave now and get my money back. But I called and was told I could not get my money back, but I was always free to leave. I hope others have a better experience. I also hope this bad experience gets better before we leave.

Stayed at this hotel for 2 nights over a weekend. As other reviewers have stated, this hotel is in a great location at the edge of downtown Monterey within walking distance to the wharf, restaurants, shops, etc. The hotel lobby is gorgeous and I had hoped that same vibe would carry itself throughout the experience but I was immediately turned off upon check in. When we arrived, the front desk agent that checked us in was abrasive, unfriendly, and shared no details with us about the hotel. I was immediately put off by his demeanor as this was my first stay at Portola and he was my first impression-I told myself to shake it off. As we went upstairs to our room, the hotel hallways felt old and dated with the scent of mildew masked with cleaning solution. As we entered our room, I was surprised at how small it was given the sheer size of the property. Immediately, we were hit with the humidity in our room despite it being cold and dry outside. The bathroom is tiny and has no ventilation which I'm assuming is what contributed to the humidity that plagued the room. The room was clean but definitely could use a couple of updates to the furnishings as well as a fan in the bathroom. Throughout our stay, we found several ants in the room on the walls and in our bathroom on the floor, but no clear identifier was to where they might be coming from. Pricing here was ridiculous...$375 per night, $60 for parking per night, and 2 drinks at the hotel bar ran us $70 with tip! Overall, my expectations for this property and it's amenities were much higher than what I was met with. I would not stay here again and stay at the Marriott just footsteps away, for a similar price with the friendliest staff I have ever encountered at a hotel.

Stay here every time because the customer service is amazing and their team really recognizes that hospitality never sleeps! Sam in reservations is amazing as well she was so warm and friendly with any request I had. Thank you guys again

Quick take: beautiful hotel On arrival Portola has a grand good quality hotel vibe. The lobby area is very pretty. I believe all the trees in the lobby are real. Correct me if I am wrong. This hotel is dog friendly. Saw a few furry friends checking in with their humans. Hotel also has water fill stations. So don't forget your refillable water bottles.