Portom International Hokkaido

5 stars across the board! Hotel is walking distance from the international departure and arrival terminal; all indoors so no fear of the harsh weather. The service provided by Miss Kim Minjeon was excellent. She was very kind to aid me in bringing 2 trolleys to my car to unload my luggage despite not needing to and despite the freezing weather. When she noticed I had 2 young children with me, she asked if I required help, which my wife and I refused as we could handle it. 10 minutes later, while we were still unloading our car, she took the effort to drop by again to ensure that we were alright, before she left again after our assurances we were ok. Rooms were exceptionally well kept and clean. The staff are from multiple different nationalities so language should hardly be a barrier. During our stay there, we heard staff speaking Japanese, English, Thai, Korean and Chinese. I can only imagine they have more staff who speak more languages. Hotel service is top-notch. We will be back again for sure!

Room condition was great! I will definitely stay again next year for my ski trip. I hope there could be more amenities in the public bath area, such as wash towels, face lotion (currently there is only moisturiser), and hair oil. Also, the sauna is very hot, and the towels laid on the floor/bench get extremely hot. It might be better to replace them with a different type of towel.

★★★★★ Excellent stay – highly recommendedPortom International Hokkaido was perfect in every way. The location is unbeatable, right at the international airport, making travel extremely convenient. The room was spacious and very comfortable, exceeding expectations. Facilities like the onsen and gym were excellent and well maintained. Honestly, I couldn’t ask for anything more. I absolutely loved this hotel and would definitely stay here again.

Being a luxury transit hotel, Portom really nailed it. From the moment we stepped in, we were greeted with such attentive service. Special shout-out to a young lady named Miss 吳, who helped us with check-in and gave us a quick room tour. She was so observant and attentive—even without us asking. You can really feel her sense of ownership and professionalism in the way she handles her job. Soft-spoken, gentle, yet clear and firm in her role. She was so good that I felt I had to write this review for her!Other than that, the hotel impressed me in so many ways. It’s beautifully designed, with lots of thoughtful details everywhere. I really enjoyed both the software and hardware. I’d definitely come back again, and I’d happily recommend it to others.This hotel is truly a piece of art. every detail feels so well-thought-out!

It’s a great hotel to stay at before flying home. The property is located inside the international terminal, and the staff were friendly and very helpful. The rooms are quiet and high-quality, making it well worth the price. It’s also extremely convenient to walk to the domestic terminal for last-minute shopping and great food. I can’t recommend it enough for travelers looking for a comfortable and welcoming stay at CTS Airport.

Hotel provided excellent service! Very posh and nice hotel. Rooms were spacious with view of runway. Our room did not come with breakfast option. We decided not to add on for breakfast since there are plenty of options at the airport. The onsen in the hotel is great but with only 1 pool. Overall we are happy with our stay and will consider staying again.

The Portom Hotel is situated within the international terminal of New Chitose Airport. The hotel rooms offer views of the runway through well-insulated, soundproof windows, and the rooms themselves are quite spacious. While breakfast is served in the lobby, it appears that the space might be insufficient if all guests were to dine simultaneously. Additionally, their lounge provides sandwiches and beverages to Priority Pass cardholders.

The hotel itself is superb with the high end renovation and location, super spacious and dimmed light theme. It gives superior experience with the polite and profesional services from the staffs. I dont think i can ever get this service from anywhere else. Really make the money worth. You can have a airplane ground way view in your room. But i think it is not a busy ground, maybe just parking because i only see 1 plane passby and not able to picture it. Or maybe is room close to the end.