Posada de San José

Exceptional Stay, Disappointing Dinner Service The exceptional service and wonderful food I experienced at the restaurant last year made me decide to stay here on my return to Cuenca. Thank you very much for the complimentary upgrade to the twin room with a view. The view from Room 13 is truly stunning! I stayed for 3 nights. The room was clean, very comfortable, and the front desk and housekeeping staff were all very kind. I absolutely loved the accommodation! However, my high expectations for dinner were not met. The service started with a language barrier, as the waitress could not find my reservation. I tried hard to guess what she meant, and eventually figured out she was asking for my room number. When I said 'thirteen,' she couldn't understand, so I showed her my room key, and she finally got it. The meal itself didn't seem as good as last year; I didn't even finish the bread. Finally, when she asked what dessert I wanted, I replied, 'No, thanks.' She actually responded with a high-pitched 'NO!?' Her reaction was very rude. Every country has people who like and dislike desserts, and her response was completely unprofessional. She also did not smile once the entire time. While I understand she doesn't speak English, a smile is an international language and the most basic requirement in the service industry. I don't speak Spanish, but I made an effort to smile throughout our entire interaction while trying to understand her. I was originally looking forward to dining here for my entire stay, but this experience made me unwilling to return. However, I might have to thank her, because I found another hotel restaurant that was absolutely fantastic. I even asked the waitress there to make a reservation for me for the next day. That waitress also didn't speak English, but she kept smiling and trying her best to understand me.

The restaurant and food is good. The thing we didn’t like is a blonde hair waitress with big bright lips was very very mean. We were 4 and she didn’t want to give us table even though they had 2 free tables. We were lucky that other waiters except her were friendly and gave us a table finally.

Gorgeous, ancient building. Lots of steps, stunning views, not for those who don't like heights. Our room was a bit dates, the towels passed there best but very clean and confortable.

We booked this hotel in January and had been looking forward to our two night stay on our drive back to Santander for the ferry to Plymouth but it has been amongst the most disappointing stays we have ever had in a hotel.||To begin with, the satnav couldn't find the hotel and whilst that was not the hotel's fault, when we booked we had asked for directions to the nearest car park but never received a reply.||Check-in was straightforward and the receptionist was helpful, the room was ok and it did have a fabulous view. The problems started when we tried to log-in to the internet which proved to be a tedious and hit-and-miss process. We eventually logged in to the slowest wi-fi we have experienced for long time but even that failed completely around 10.00pm and did not reappear until the following morning.|Throughout the night, there was an intermittent banging (possibly a door or window?), it stopped about 7:30am, probably when someone properly closed whatever was banging, but it did disturb our sleep.||Then we discovered we had no hot water. It transpired that the hotel knew there was a problem but thought it was fixed on the day we checked in - clearly it wasn't. It became clear later in the morning that it wasn't going to be repaired. Being a Saturday, all other hotels in the town were fully booked and the only thing that the hotel could offer us was a hotel 7km from town with a pretty poor rating on Google and Tripadvisor. At that point, we decided to check out and went to our room to pack and find another hotel. About 15 minutes later, we were offered a different room in the hotel but by then we had found a different hotel (at great expense) and had packed.||Finally, the breakfast offering was very poor, especially for a Spanish hotel. The quality and range was lacking and the buffet layout was little short of a disaster.||The hotel did not charge us for the night's stay and as we said previously, the receptionist did try her best to help, but at 170 euros/night, we had expected much better. Perhaps an example of a hotel resting on its laurels?

It dish doesn’t look much but - WOW 😮- it’s sooo goood. Iberico bellota!! Outside the view is 🤩. If you want a very special experience- go here!!! The scallops was also very good but the 🍤 shrimps did not taste anything… The restaurant is very romantic and the staff/service is the best 🥳

We absolutely loved this place. Beautiful building. Friendly professional kind staff. Comfortable clean rooms. Excellent value. Tasty simple buffet style breakfast. Remarkable views of the medieval city and landscape. Close to all amenities and museums. Highly recommended ⭐⭐⭐⭐⭐

Wow! What wonderful value. A superior room gives you magnificent views. Lke world class. It's a historic hotel so the rooms are of course dated but super clean. And The bathrooms are modern and excellent. The owners and staff are super nice. In late March I paid $100 euros. Exceptional value.

Our room was huge, interesting with hand hewn boards, tiles, a huge bathroom and stunning views over the gorge. The night views are even better. There was one woman working most of the time during our two night stay who was beyond kind and helpful. My husband got sick during our stay and she ensured we had everything we needed to make him as comfortable as possible and kindly helped us call a taxi on our check out day. Such amazing history blended with modern convenience.

Very clean with a good restaurant. The road is very narrow do you will likely have to walk up. The view from our room was spectacular. Room 15. WiFi ok breakfast barely ok. I would stay here again

Love this spot. Rustic but beautifully historic and the owner is lovely. The history here makes it worth staying but the view will blow you away. The bathtub is incredible. We had balconies on both ends of our room with views of he gorge that were breathtaking! Breakfast was typically European and yummy. Great coffee

We started with appetizers on the terrace. Drinks (Campari), wine, and sangria were all good, and the food was good; scallops were excellent, but I wouldn't order the mushroom spring rolls again. Dinner inside was very good also, with attentive service. We had the baby lamb chops (excellent) and the sea basa (good). Lemon mousse was giod, and the almond-honey tart (see photo) was very good. We wanted a leisurely evening, and felt neither rushed nor ignored.