I booked while doing the camino. Good location but there was a group of young people making noise in the corridor and floor above until 4am. They were shouting and moving things around on the floor. The group had reserves the downstairs living room area ans they were very loud.
When you walk 30km in the day, you just want to sleep at the end of the day.
The beds were not comfortable and had no intimacy.
There was no air in the room. The curtain shower dripped in the whole bathroom anytime someone took a shower.
No information was given at the checkin (made through digital screen at entrance). Felt a bit impersonal.
Hope this feedback can help to improve!
Gary Johnston
Google
I went during the Europa league final, so certain things were probably different to the average experience.
My main problem was the 12 bed dorm and my bed: 1. There were bed bugs (I live in an area with loads of mosquitoes and these bites lasted days and definitely not mosquitoes). 2. If you are going to massively overcharge (like everyone those few days) then at least get one extra person on to put on the bedsheets on.
Check-in after 3pm is late.
Perfectly located.
Michael Young
Google
Calling it posh is a bit of a misnomer. In my opinion nothing differentiates it from a normal hostel. For a standard hostel it is good with an excellent location, friendly service and good rooms and a kitchen
Jaroslav Zeman
Google
Good, nicely situated hostel with share rooms. It depends on yours cosleepers. Almost all, in my room, were unmannered. But its not a hostel mistake. Good breakfest.
Ryan Kevin Ho
Google
In a fancy area (5 mins from Guggenheim) looks like a hotel in the upper floors and the hostel on 1st floor (2nd for Americans cause of the whole ground floor being 0 floor thing). Stayed in a 6 bed mixed. 1 bathroom to share for everybody in the room, then 1 more bathroom in the hall for everybody in the floor to share. 1 usb (old school rectangle usb) plug at your bed. Then multiple (like 5 I think) plugs in one area in the room for all to duke it out for. Big lockers to fit a 50L bag. Buy a lock from them or bring your own lock with a medium size barrel (thickness of lock) because the thickness is what prevents the lock from being pushed in to turn to lock or unlock.
Jose Ballester
Google
Staff is great. The guests (a lot of young people) can be somewhat inconsiderate during holidays.
se Sds
Google
Worst hostel I’ve ever been to. it wasn’t clean, had to pay for towels, and if you want a locker, you need a padlock or have to buy on at 6euros. No curtains for beds. The kitchen wasn’t clean either, and the fridges were not big enough for all the people in the hostel.
The one star is going to the location because it’s next to the Guggenheim museum and have nice restaurants around.
Would not recommend it.
Theo Zollmann
Google
I neither got what was advertised nor what I expected for the price. The sauna is the only thing that might elevate this hostel above hostels I've been to - for half to two thirds of the price mind you - but it is in maintenance currently (I could not find any information on that on the web). The bedroom is worse than in many of the hostels for half the price I mentioned - from the looks but it also does not have the beds made, no power sockets, just one hidden USB plug, and no curtains in front of the bed. There is one bath for 14 people and it is very tight. The kitchen is average for a kitchen that doesn't only consist of a microwave. The receptionist does not speak English and there is a digital Check-in/out that is so badly executed that help is needed. Bilbao is also not amongst the nicest cities I've been to on this vacation. It has car-centric infrastructure and not many nice public places. I would only recommend coming here if you have events to attend or friends to meet and every other hostel and cheap hotel is booked out.
When looking through the reviews I notice that the admins welcome positive feedback for the restaurant while saying to negative feedback that this is not the place to give this feedback (even though this hostel advertises with the restaurant). This makes it hard for me to trust their comments (also many of the promises that things are usually better are just wrong or I have very unlucky timing)