Natália A.
Google
The hotel is truly beautiful — it perfectly balances tradition with modern sophistication. The rooms are comfortable and feature thoughtful, luxurious touches. The rooftop spa is exceptional, and we thoroughly enjoyed the breakfast, dinner at the restaurant, and evening drinks at the bar. The majority of the staff were very polite and friendly, which made our stay even more pleasant. The location is ideal for exploring the Salzkammergut region, and the lake views are absolutely stunning — especially from the spa’s jacuzzi on the sixth floor. The only disappointment was during breakfast, when the chef preparing the hot dishes was unfortunately quite unfriendly and unwilling to communicate in English. Given that the hotel provides English menus and presents itself internationally, this felt somewhat out of place. It was not simply a matter of language, but rather his brusque attitude, which made me feel uncomfortable and, frankly, disrespected as a guest. He also spoke about me in German to other guests in my presence, which felt inappropriate and unprofessional. I reported the incident to the management, who responded with an apology, which I appreciated. Still, the behaviour did not reflect the otherwise high standard of service throughout the hotel, and I believe a more considerate follow-up would have been appropriate given the nature of the incident. Nonetheless, I would still recommend the hotel overall for its comfort, beautiful setting, and exceptional facilities.