Postcard Inn Beach Resort and Marina

Hello everyone, read the reviews carefully before criticizing or giving an opinion, this is not the first time I have stayed here, but it will be the last time, according to the employees this was bought by Marriott or something like that, which last year was under renovation which is very true, well let's get to the point as we all say, you pay for your vacation package which as they themselves say you are in the keys everything is expensive it is no less true but you are going to enjoy not get frustrated, you already paid, wait why are you going to continue paying 65 dollars plus 59 for hotel feed plus other things that they themselves charge you, the best of all is that you are going to play golf pay, you are going to play pool pay, you are going to talk pay, let's say you are going to pay for everything from the moment you enter and they will tell you what you pay for your vacation plan does not include us, I mention this because before they did not have as many charges as now, for example last year my family and I stayed at the islander resort, we go two blocks more going forward you have it, you pay for your vacation plan and you even have diving included, mind you, I don’t believe the hype, but this resort was better before and was better run and they didn’t charge you a fee… I think the resort management should work a little more on that and you already have enough with paying for the vacation plan without anything included because they are in charge of charging you, so they charge you the room fee, the other thing they force you to make a deposit of 500 dollars which is where they will charge you the fees, plus everything you consume, but they never explain everything well to you… well right now I’m in the process of changing the card because I still don’t trust that they will continue taking money from my bank even though according to them everything was already paid… be careful I am giving an alert so that everyone who goes there should be prepared for everything that goes… it’s a shame because I liked it, I’m already looking for where I can stay without so many payments… hopefully someday it will improve

This will be my first bad review. I don't like to say anything negative but this was a horrible experience. When we tried to get back into our room after dinner to find the Inn had locked us out. We were extremely upset our dog was in the room. We rushed to the front desk to find out they locked us out because they didn't note we were traveling with a service dog in their system. After showering them our documents for the animal they let us in. We had to wait about 1 hour. We had told the person to document the information when we had made our reservation. We left the next day even though we were not going to originally leave. The customer service was frightful. Our child was scared they would lock us out again so not exactly a relaxing vacation. We lost money but peace of mind is everything.

We didnt stay at the resort.It is now Three waters Resort, but still original tiki bar and the best rum runner! Beautiful waterfront property, also pool area was very nice, we shared small plates at the waterfront mecican restaurant w our friends and had a blast!

Don't go if your thirsty or hungry . We stopped in and sat at the bar . There was 4 other people sitting with drinks in front of them. There was 4 bartenders walking past us multiple times and finally 15 minutes later asked if we wanted anything. They were very rude. Would not recommend stopping in.

Don’t go here unless you wanna be harassed by the men that run the place. My mom and I didn’t know that they made the beach private in October and we asked if we could at least take some pictures and the guy said yes, and after two minutes, he came up to us and started harassing us while other men that worked here surrounded us in the area like security guards and then they followed us all the way to the tiki bar. Absolutely disgusting and disrespectful behavior. My mom and I are 5ft little ladies and I hope these men get looked into because the man got in my face and they made us feel like we were in danger.

We stayed there in Sept 2023. From the moment we were greeted by Sherri we knew we were in a wonderful resort regardless of their renovation coming up. We met Marcus and Richard (bartenders) and they were wonderful and hospitable :) we stayed in a room facing the beach/pool on the 3rd floor and it was beautiful. Staff was wonderful and so were the guests. I cant wait to see what the renovations will be like.

The resort is located in a perfect location. Access to the beach, nearby restaurants and sandbars if you have a boat with an on-site Marina. The resort itself can use some renovation because it has extraordinary potential. The rooms and beds are comfortable. The downside—no housekeeping came to clean the rooms while we were away. Very quiet surroundings. The pool is walking distance from the rooms with a beautiful view of the ocean. Parking was no issue however that may depend also on how busy the hotel is. The pool has a swim up food bar/hut of sorts that you can order food while remaining in the pool. It was a bit disheartening to find out they no longer serve conch fritters. We’ve had them in the past and they were amazing. This should definitely be placed back on the menu. The overall menu at this time did not grab any of our attention (it was 9 of us)—-fell short of expectations and overpriced. Bring the conch fritters back! Anyhow, overall it’s a great place to kick back and relax.

There were a few minor irritations (toilet flushed on the right, in the corner next to the wall. Full size fridge was tucked into back of kitchenette...with the doors opening the wrong way. Not enough electrical outlets. Nothing major, just minor inconvenience!) The staff was amazing! They could not have been any more helpful and accommodating. The entire property was clean and the landscaping was gorgeous. The pool bar was stupid expensive, but overall it was an incredible stay and we would definitely go back! The view from our cottage and from the pool was breathtaking!!

A postcard view for sure! We loved our 4 night stay at the Postcard Inn. We were in building 200 on the second floor which had a lovely oceanfront view. We were in room 224 which is centrally located and boasted a view that is framed out by palm trees. The room itself was clean and spacious. The only thing I felt it lacked was drinking glasses and housekeeping services. We had to ask for plastic cups at the bar to have in our room. My primary reason for not giving a 5 star review is the lack of housekeeping services during our stay. Our room was never cleaned for the 4 nights we were there. Housekeeping made an attempt once at 4:45pm, but we had returned to the room for the day and it was not a good time for service. The resort was clean and and the property was enjoyable. We loved relaxing by the pool and pool bar, the beach was pretty, the Raw Bar was nice, the Tiki Bar lively, and the marina was hopping with a Poker Run in for the weekend. We utilized the bikes for an afternoon which was a great way to bypass weekend traffic. There were plenty of lounge chairs and seemed to be enough shade to find when needed. We had dinner one evening at the Raw Bar which was good. I was surprised with only the use of plastic utensils for our food. Glad I only ordered a salad and didn't get the steak! Same with the my wine...an expensive glass of wine that comes in a plastic cup is ok but not the best. Regardless, I would come back as those were minor details but things that keep it from being 5 star.

First and foremost, we would like to give a huge shout out to the front office manager, Sarah Jones. She went above and beyond to make sure we had a wonderful experience during our stay. When we first arrived, there was some confusion of the room we booked, and the room received. Sarah was not only able to sort this out, but even upgraded us to a nicer room with complimentary breakfast vouchers.   After getting settled the vacation vibes really started to soak in. And let me tell you, the new room made all the difference. The interior was amazing with plenty of space, a kitchen area, walk-in closet, and a large modern bathroom. The bed itself was extremely comfortable and gave us the rest we needed after our long days in the sun. It was also so nice to be able to walk out to a beautiful beach view.   The resort itself has so much to offer. The first night we ended up staying on-site with dinner at the Raw Bar, then following up with drinks at the World-Famous Holiday Isle Tiki Bar. This was the perfect way to relax after a full day of traveling and getting to meet other couples staying at the resort. The next day we decided to check out the resort amenities and took out paddle boards to do some exploring. After paddle boarding, we enjoyed lunch and drinks at the Kokomo Poolside Bar. The pool has a beautiful deck overlooking the ocean with plenty of space and lounge chairs. We also loved how the pool had a swim-up bar, so FUN.   Outside of the resort, Sarah highly recommended we check out A1A Watersports & Boat Rentals, which we did... twice. On the third day of our trip, we did a boat rental to check out the local snorkeling spots. A1A provided us with a detailed map that gave us directions to several snorkeling locations. And we must say snorkeling at Alligator Reef Lighthouse is an absolute MUST!! It is truly a paradise location with its array of colorful fish and crystal-clear water. We enjoyed our day out on the water so much so that we decided to take out jet skis the next day. And the 2-hour Jet Ski Tour is the way to go. For two hours, our tour guides showed us all these hidden areas we would not have found on our own. From the sandbar to the mangrove tunnels, we really saw it all!   The Postcard Inn resort really has everything the keys has to offer and more. Around the resort there are amazing restaurants, shops, and activities all within a few miles. Another cool thing about the Postcard Inn is that it is part of the Islamorada Resort Collection which gives you access to three other sister resorts. And the complimentary shuttle is so convenient to use between sites, you can even take it to restaurants within a certain radius. This place is a one stop paradise, there is no reason to look any further.   Our entire experience was so spectacular we ended up extending our vacation an extra night. The memories we have are unforgettable and we can't wait to return very soon!

Boutique hotel in a beautiful location! We stayed here as guests as we needed access to a marina. This is a more modest hotel but has all the basic services. We stayed in an Oceanfront room and the view was nice with a balcony. The room itself was overall pretty clean but bathrooms could use an update. A few restaurants on property including a Starbucks which is nice, and can take a quick Uber to other restaurants in Islamorada.

My husband and I so enjoyed our stay at Postcard Inn. We had a room with a view of the water, and the balcony is perfect for watching the sunrise. The room Itself was spacious and well stocked with everything we needed. The check-in process was easy, and I love how you also have access to their sister resort nearby. We spent the entire time, other than dinner, hanging at the resort. We enjoyed the atmosphere at the pool bar, and we loved taking kayaks out early in the morning. The wifi was out for a day during our visit, but it wasn't a big deal. The hotel handled it as best they could, and nothing about our trip was impacted. Overall, everything was spectacular, and I look forward to our return trip.

The hotel WAS nice however the customer service was horrible. In additional the food was tasteless and gave us all stomach aches. Unfortunately, we will not be returning to this "resort".

Mixed feelings, many things closed including one pool. Our room was very worn, and needed some updating. We knew others staying at the resort and saw their rooms, even one just down the hall and they were beautifully updated. Still trying to figure out how they thought using this one was acceptable. No fan in bathroom, towels never replaced unless we called to request them, discarded wet towels hung back up by housekeeping instead of being taken away. The marina was great, we stored our boat and everyone was helpful and accommodating there! We also really appreciated the shuttle, the driver gave great recommendations and clearly worked very hard to make sure everyone got from place to place.

Stay away from this place . Very disappointed.service is horrible . Rooms destroyed. Restaurant are close the only food you can get is from tiki bar . I have try to leave early and cancel the rest of reservation .I was not allowed to . and when they did finally out of $1600 dollars they redound me $10 dollars .horrible experience don't bother to get close to this place ever . It's not worth your money

Great view The service is slow The food is good Parking is a little hard to find Try it

Usually live staying here. Got here today and was informed the AC didn't work in the king standard room I booked. So I was downgraded to a queen room that's kinda dingy and dark in the 500 building. I have never been downgraded in a hotel but they said they were oversold. Not sure how I'm the lucky one to get picked for this but I am not happy about it. My friend who also has the same type of room was upgraded to an ocean view room. So what happened that I get the fortunate 2 bed ‍

This was a last-minute booking for my family as we were on our way back home from Key West. We had friends in the area visiting and everything else was booked so we were just happy to find a room. We were only staying one night and with Fourth of July weekend. We were just happy to find availability somewhere. After I booked, I received a notification that there would be construction while we were there with loud noises from 9 AM to 5 PM. We were only staying one night so it was no big deal but would have like to know that ahead of the nonrefundable booking through the Expedia deal. The room was $490 with taxes and the resort fee. I assumed for that price it would not be a terrible experience and again we were only staying a single night. The pool atmosphere was very busy with lots of families and a DJ we had a fun time However, there were cups and lots of trash left around the edge of the pool as people were not cleaning up after themselves, and the hotel was not picking it up either. The location of the pool was nice with a view of the ocean behind and also had a swim up bar this was the best part of the time we were there. However, our room and building for 100 was not nice. A cleaning car that smelled like trash and dirty sheets sat next to the entry door the entire time we were there from 3 PM to 10 AM the next day the hall smelled like cleaner and trash, and there were dirty linens outside of each of the rooms laying on the floor that we had to navigate around to get to our room , our balcony looked over a pool that had the water in it and a family of five iguanas, which at least were very entertaining to watch. The room overall was fairly dated with some upgrades, but the overall cleanliness was definitely lacking. The description said two queen beds however, these were either the smallest queen beds, made, or were actually doubles. My hubby and I slept in one with our three year old and my parents slept in the other. There was an AC unit on the floor next to my head against the bed that blew freezing cold air at me all night, and my parents were very warm on the other side of the room. We were fairly tired, and with the three-year-old did not want to leave the property to eat so we tried out the tiki bar. Should have listened to the previous reviews and found some thing else but honestly we were being lazy. It was not a great experience. Despite the rumor of slow service in the keys I have never experienced that however there was no service at this tiki bar, and we had to ask if someone could take an order for us. I ordered the shrimp cocktail, and immediately regret once it arrived the rest of the food was fried, so it felt a little safer to eat. Once we had a server, the server seemed almost annoyed to have to wait on us, which was an unpleasant experience. The following morning we were very ready to leave. I got back onto the road to drive home. The following day I looked at my credit card statement and had over $500 of random charges from the hotel in addition to the separate charge from Expedia for the actual room. When I called about the charges. Originally the lady told me she could not speak to me about the charges because I had booked through Expedia even though they were separate charges specifically from the hotel. It was quite frustrating. I called again the following day and was able to get a hold of someone that let me know. I was accidentally charged again for the room and another random charge but not to worry, they would be falling off my account. I am still waiting for two of the charges to fall off, but it was quite annoying especially after the experience staying there. Unfortunately, we would not visit again. It seems as though they may be remodeling, and in six months to a year could be a different experience however, at the moment it was not a great experience for us, and could also just be the building we were in as photos of other buildings seemed much nicer than the one we were in. I I do not like leaving bad reviews, so this is unfortunate, but hope that the hotel is able to make some improvement with cleaning and maintenance around the property.

Average place to stay where the resort fee makes this not worth the price of admission. The amenities are old, and not well kept. Spend less and save your money elsewhere.

So I went down to the Postcard Inn on a Friday evening to meet up with some old friends and enjoy the summer breeze off of the water. It has been a long time since I have been at this place... and a lot of things have changed over the years. Gone are the days of small shacks along the water rented out by various small entrepreneurs selling trinkets, shells, and Jamaican patties. So is the shell vendor in the parking lot, and the old tiki hut where we (as young adults) would go in attempts to garner some drinks. In its place is a location where the fishing boats still pull in, and there is still a gift shop and hotel, but the bar has changed. Drinks are not the cheapest, but the view is still spectacular. I drank my whiskey sour up on the upper deck of the raw bar, enjoying the view and the sea breeze. Once I was done there I joined the others of my group down at the main bar, where we caught up on old times when we were in high school down here in the Keys. Had a chance to try the wings and a couple of the other items from the menu, and they were alright. Not very spicy, but I think they were ordered for everyone to enjoy, so there is that. Closing time was 10pm, which amazed us as we were remembering the old days when everything would start closing down around 3am.

Last time I stayed here was pre-Covid and we had a very nice experience in our room. Grounds are nice, bartenders are nice, the outdoor atmosphere is top notch. However, our room and front desk was really poor. Our rooms bathroom was missing cabinet doors on the sink, drain, and hot water did not work. I could not shave nor even have cold water. Also our phone did not even work. I complained to the front desk they showed zero empathy. Said OK and that was it. The last day we asked for 2 hours extra for check out since we were fishing and wanted to shower. The staff said call at 730 to the front desk. (I used my cell phone then no one answers at the front desk.) When i got there I asked why did no one answer they said "Oh you need to text us the phones do not work." News to me! No one told us this? Anyways, we then text them ask for the later checkout no dice. They did not care about my lack luster experience. Great outdoor spot, but I will not be staying here again due to the lack of professionalism or even care for how my stay is going? No cold water who cares? No drain who cares?

So you need to know what you're getting into when you visit the post card inn. Room is similar quality to Red Roof Inn...not saying terrible, just very basic. Exterior doors overlooking parking lot, etc. If 1/4 of the price charged would not be an issue. Next, restaurants are very understaffed with nice people who are poorly trained to handle bewildered customers who can't understand why there is a 3-hour wait when so many open tables. The outdoor bars and restaurants are actually very charming and once we did get served where very nice. You're paying for beautiful views from well manicured beach's a few hundred yards away from rooms. Funny if it want true...sister in law gagged on breakfast when she bit into what the manger later described as a "finger condom" in her panini. Summary, average room quality for a $150 per night stay (we paid $500), fun outdoor beach area including bar/restaurant and marina. Poorly staffed but nice people.

Let's just get the bad out of the way quickly. Coming out of COVID protocols they aren't cleaning rooms daily which is a bit of a disappointment. The rooms are in desperate need of renovating. Recently I stayed in NYC hotels and getting daily maid service made my stay all the more pleasant. You feel like you're staying at a timeshare and for these prices you should be getting fresh linens and maid service. With kids you have lots of trash so I myself was emptying trash into other garbage bins daily from our two rooms. Towel service and asking for basic toilet paper was a daily task. On premise restaurants were ok. Here's the good. Their staff is wonderful and polite. Free kayak rentals, lots of fishing with a wonderful bait shop right on premises at Abel's, free bike rentals, cornhole, bocce, and the beach is a stone's throw from your room. Everything here is really convenient and great if you're with family. Even wonderful if you're traveling with grandparents who might be less mobile because you don't have giant walks to pool or beach. I loved the cabana on the beach and the ladies at the rental stand are so wonderful, especially Gladys. The bartender at the pool is also so very friendly. I enjoyed my stay all the more because of them. They made endless (free) snow cones for my kids and let them get their free waters from the cooler. Nice location, but the rooms need to be updated and improved. A bathroom fan would be a plus.

DO NOT STAY HERE! This place is dirty and so unaccommodating. Water damage to the doors, dirty floors, garbage all around the pool, dirty towels everywhere, BUGS!!! Roaches and ants, rusted hinges on doors, high prices and you do not get what you pay for. We sat down at the restaurant and no one came over to us for a while. We just saw all the employees talking about who was gonna take the table instead of anyone letting us know they would just be a moment. I'm in the service industry and really understanding but some stuff is just unacceptable. Only stayed a night here and cancelled the night of to go to another hotel. I would give 0 stars if i could.

RUN from this place. And run very fast!!! Seriously! It's a total dump. $500 a night...no towels, no house keeping at all, you literally have to ask for toilet paper. No wifi. It's insane!!! This place used to be fun and since the new owners, it's horrible. If I could give negative stars , I would. But trust me... RUN.

we had stayed at the postcard in May 2019, had a great time, so we returned. The resort is in a state of decline, the swimming pool at the poolbar was disgusting, cloudy with a huge scum line along the pool edge, we were forced to avoid swimming, when i talked with a maintenance man, he said to call management. we stayed in a cottage, the nearest ice machine had been removed, i was told to walk 3 bldgs down for ice, the upper pool's coping is crumbling and falling apart, there are 3 lounge chairs, where there used to be 25, 3 cabana day beds with gross stains on all of the cushions, we went to the tiki bar for lunch, huge bar with no more than 6 stools, bartender laughed when i asked if the resort would get more stools, used to have over 30. the Ciao Hound restaurant, that was previously great, this time was filthy, with staff standing around looking at their phones, dirty floor, unbussed tables. the enchanting gas fire pits all around the cottages, that were lit every night last time, no longer are functional, the boardwalk that goes out to the pier is coned off and falling apart, jagged boards, uneven boards, with woodscrews 1 inch out, we saw numerous guests tripping while trying to walk by the cones. I WOULD AVOID THIS RESORT!More

If you are from Florida, and know Holiday Isles like the back of your hand you will be sad to see that what was once a gem is completely gone. Postcard Inn is so disappointing and totally lacking the Keys experience

Beautiful location. Stayed @ Cheeca Lodge last year. Decided to try PostCard Inn this time around- no regrets. PostCard has larger beach area and staff is amazing!!! Tre @ Beach area was extremely helpful & courteous. Assisted with kayaks for my boys he provided safety tips & taught them the basics. Can't wait to come back

After several years of visiting, the quality of this hotel has declined drastically. One day, even though we had left the room before noon , our room was not cleaned. We called front desk requesting service and we were told that housekeeping was already gone. We requested clean towels , water and for the trash to be picked up, and it took them 2 hours to come to the room due to the amount of similar requests from guests. The night prior to our departure, we visited the front desk to request a late check out, and they told us to call in the morning. When we called in the morning, we were told that housekeeping already had their schedule and they would not change the time. We are very disappointed overall, which hurts to say as we used to really love this property. The location is very nice, but the mediocre hospitality experience did not justify the cost of the stay. Staff themselves were kind, but the management needs some serious work. Will not be returning.

Seating area dockside with fire pit. Looking back it the marina with some beautiful boats. Tiki bar to the right and the Atlantic Ocean behind me within feet!

I really wanted to love Postcard Inn.. But I was pretty disappointed. Check-in was nice .. you get temporary wristbands to checkout out the hotel and use the property amenities which was a plus. Our first room had a broken AC unit; it was SO HOT. Called the lobby and they had maintenance come and they "fixed" the problem by vacuuming the filter.. the room was still very hot and uncomfortable.. so I called AGAIN the next day and thanks to the maintenance guy, I got a different room. The biggest reason we wanted to stay at Postcard was because it is dog friendly.. however ; just because you allow dogs does not make you dog friendly . Let me say that again ; YOU ALLOW DOGS . YOUR RESORT is not dog friendly. There is one grass area (that I never found) . The rest of the property is pavement, black mulch, or beach. The dog beach is so neglected.. no one maintains it.. however the other beach that dogs are not allowed on is very well maintained.. there are no dog waste stations.. and I seen one water bowl while walking the resort. We carry our own poop bags, water bowl and water for our fur baby.. but when you advertise your establishment as dog friendly.. these are things you usually see at places . Also the pools; There are 2 . The one by the ocean with the bar is very nice.. however the other pool is VERY DATED and worn down . It needs some serious maintenance - it's dirty ; has cracked cement; missing tiles , and the shower to wash yourself off didn't work. This place had such great potential.. but is not taken care of . We won't be back .

The staff was very friendly and made our stay at Pelican Cove pleasant and enjoyable. Great views !! Loved it !!!

Please read the reviews before you book. We attended a wedding at another property and opted to stay at this 'resort'. The front desk messed up the reservation on several occasions which required at least two additional calls before we even arrived. At check in, none of the information was correct. The front desk attendant did not seem to understand the issue and we had to ask for his manager. The manager quickly corrected the booking issue, but it should have been addressed the week before with their two calls to my wife. The room was small, dated and very overpriced. We paid over $800 a night with room, tax, resort fee, this fee, that fee, etc, etc, etc. The floor in the room was gritty as well as the bed comforter. There was mold on the window ledge in the shower and the sink under mount rim was filthy. For $800 a night, I would expect cleanliness. The maid showed up as we were getting ready for the wedding and we asked her to come back in an hour. She said yes and never did. $1,600 and no housekeeping. The 'beach' was fine and the restaurants were good with friendly wait staff. When we checked in we were told that there was a $50.00 per day resort credit which they would apply upon check out. Fortunately, I checked the final bill and it was not applied. The front desk attendant adjusted the bill, but this is something they should do automatically. For $250 a night, I would not complain, but for $800 a night, I wouldn't go back.

We stayed here 5 nights and could have stayed much longer! We REALLY enjoyed this property. The views were amazing (we had oceanfront), the beach was clean with plenty of seating, the pool was warm, the swim up bar was SO nice! The drinks were reasonably priced and not made so weak that you can't enjoy them, and the staff very nice. I had a $10 vodka/cranberry which was worth the cost, and the frozen drinks were also very good. The room was clean, the bed comfortable, room spacious, and had ALL the amenities you'd expect...we had zero issues the whole time. The ONLY complaint from this property (and it's minor) was that they kept closing off driveway entrances randomly, which was confusing as we'd be driving all around trying to figure out how to leave. Overall we would DEFINITELY stay here again.

Great place to stay while visiting the keys. They have everything on the resort that you need including a Starbucks! We enjoyed the nice private beaches, pool bar and drinks at the tiki hut. They also have free paddle boards and kayaks you can rent. Overall we loved this place and will be back.

Bad service. Not clean. Super expensive. Diving was always closed due to "bad weather" yet other operators were open.

Definitely not worth the money! The views are beautiful from your balcony, once you finally are able to get into your room that is. Got to the "resort" earlier then check in, and only because we had to check out of our other hotel by 11. Traveling with a group, so we had to again, travel as a group. Arrived a little before 3pm, which at most places is the normal check in time. Ok, but not here. Check in is at 4, Ok...So we killed some time by sitting at the beach while waiting for the room to be ready. After sitting there for about 10 minutes, I'm approached by a gentleman wearing a security shirt asking if I'm a guest...at this point I'm not overly upset so I just say yes and he went on his way. Now, I'm not familiar with the area, but this location isn't very populated, I think someone sitting on a "provided" beach chair is probably a guest and not some random person that just stopped by to sit at their "private beach" area, in the middle of no where! ...but again, I'm not from here and maybe it's a problem that random individuals park and try to use the beach here. Honestly, I'd like to say that having this guy checking to make sure I actually did belong here, wasn't very comforting, because I could've said yes I'm guest, and he walked away without even asking me to see my room key! Top notch protection. Anyway, around 3:45p we decided to walk back to the lobby to see if by chance the room was ready...surprise, not yet! Ok, then we were told by the representative at the desk that rooms are ready at 4pm or possibly later and it says this on the website! Well, of course I then proceeded to check the entire website (because turns out I'll have plenty more down time) and no where on the website does it say anything about check in times being later than 4pm. It clearly states check in is "4pm and check out is 11am" and that's all it mentions about check in's and out's! After remaining in the lobby for an additional 45 minutes, we were finally advised that the room was ready...current time of check in is now 4:45pm for anyone keeping track! Rooms are Ok at best. I've traveled for many years and have stayed in 3 to 5 star locations, this place is a bit tired and could definitely use some updates in the rooms...for $1850 for a five day stay it's a 2 1/2 star at best! (Think I'm being generous) Luckily for me, while waiting in the lobby for an hour I did get to hear another guest's unsatisfactory "argument" with one of the front desk workers also. Very unprofessional watching the hotel staff actually using the "it wasn't me you spoke to defense" when this gentlemen was questioning the reasons why his stay wasn't at all satisfactory! I'm sure before my stay here this week is over, I'll have more to add to this post! Ps. Be sure to check out my wicker table on the balcony! SMH

Everything about this place is disgusting. They lie to you. Changed our rooms due to hair and blood stains. Next room just as bad. Made me late to dinner to wait for cleaning manager. Promised she would change sheets and lied to my face. Did nothing to remedy it. Shut this place down it's truly just disgusting.

One star rating all due to bathroom issue in room 434. Area nice, location okay, but our room bathroom was horrible. Toilet wouldn't flush, sink was clogged, and the hot water pressure was ridiculous. Went to the office everyday we were there with no solution. They kept telling us to come back the next day. Wish I was able to post the video that was taken of the shower pressure, but hope this picture shows. The way they claim the hotel was booked, I'm pretty sure this issue wasn't the first time someone complained about it.

I returned to Islamorada for the first time in 17 years (when this used to be Holiday Isle), and I was unsure if it would live up to my memories (living in Islamorada were the best years of my life) and sure enough it exceeded my memories! Lauren, Clair and Andrew were absolutely outstanding! They made our trip so hospitable and 5 star worthy! I seriously cant believe this is only a 3 star hotel!! Champagne at check-in, excellent customer service the entire stay and just nice people. Also, loved that the resort fee included non-motorized water sports and shuttle service to take us to dinner or drinks so we didn't have to drink and drive (shuttle service available all day, everyday). We will 100% be back soon and already dreaming of our next Islamorada vaca!!! Thanks and see you soon! @Deckerdelights

Well well well, what have we here? This is an amazing luxury resort! Two pools, two beaches, games, bars, live music, and restaurants. The one pool has a swim up bar, the other is more private. The beach has a big floaty thing, for jumping and fun. This is recently renovated since hurricane Irma, and they did a fantastic job! There is one slight problem, the walls in building 400 are paper thin, and every sound echos down the hallway. So if they could fix that, five stars, until then, sorry only four. So the views are amazing, you can rent bikes, kayaks, canooes, table tennis, corn hole, volleyball, or just lounge around. Have a great time.

I have been staying at this property for over 20 years. They are now owned by a new company. We stayed at their sister property which is under another review. This review is of the main property. We had a decent room with ocean view. There is the Islamorada Dive Center on property which is great. They have an onsite restaurant which acts like they are busier than they are and tell you to get a pizza to go will take 40 minutes. The main attraction is the Tiki Bar (separate review). Here is why they get 1 Star. We stayed for three nights so on Monday morning we get up to get ready to leave. My wife is stepping out of the shower and I am Buck naked about to get in the shower and my wife shrieks and says someone just walked by outside. There is no reason for anyone to be outside our door as you cannot walk past our room. It has a private balcony. About this time someone knocks and I assume housekeeping is super early at just before 9 AM and then without so much as two seconds hesitation the door starts to open and a man in a T-shirt and shorts is there and I very vocally asked him what he was doing. He said he was sorry, it was supposed to be locked. Had I been clothed he would had been over the balcony! I immediately call the front desk and the girl tells me their records show we were out. I ask her how her records can show me out when check-out is at 11 and she just says sorry about this but it was housekeeping just doing their audits. Really? Housekeeping supervisors walk around in shorts and t shirts with nothing to identify them. I hung up her and finished getting ready. I go to the front office and ask to see the manager and they tell me they will get her. She comes out after five or so minutes and has a basically what is the big deal attitude. She tells me in that attitude that she is sorry. It was a member of their renovation team who just got the room number mixed up. Ok, now remember, the desk girl said it was housekeeping and now it is someone who is not an employee of the hotel, but a painter who is walking around with a master key to every room in the hotel. How is that for security? Nothing more than a sorry which may as well have been, "Whatever". I tried to reach out to the corporate owners and got no response. We travel to Islamorada several times a year and we will not stay here or any of their sister properties.

WHY WAS I HERE?...I came for a weekend trip (I live in Lauderdale). So this is a great vacation without traveling the world. THE CHECK IN: Upon arrival I was greeted with champagne for me and cookies for my dog (yes it's dog friendly with a one time $100.00 fee per dog/per room) he doesn't like champagne. Check in was a breeze. The front desk was friendly and helpful as to where things were located. Including the Starbucks on site. Yeah that's right ON SITE. THE ROOM: I approached the 6th floor in building 200. My room was 264. I walked into a beautiful king bed, a large bathroom with 2 sinks and amazing lighting (that's right ladies) a bottle of champagne with custom glasses, a huge window overlooking the beach and more. It was clean, bright and brand new since it's been remodeled from the hurricane. No complaints here. THE VIBE: The atmosphere was calm with few vacationers since I was there off season. They have a ton of areas to lay out in and catch those rays. But the beat part?! The TIKI BAR. Do yourself a favor and get beer or rum runners. The mixed drinks in general are not very good as they are either very watered-down or very very sweet. But they have live reggae on Sundays and other live music on the docks. Chill vibe, great people. STAR EMPLOYEE: Shall you go to the tiki bar, which I know you will. You need to see Patrick and make him your bartender for the night. He has an upbeat personality, is a jokester, and on point with the drink orders. Treat him nice and tip him well and you will be set. THE GRIPE: The only downfall I have to say about this place which is not a big one at all. If you are staying on the top floor And need to take the elevator. It is absolutely terrible. It is probably the slowest elevator that I have ever been on in my life. You could literally walk to Starbucks grab dinner and come back and you'd still be waiting for it. So this is a great time to work on your legs and glutes with the stairs. My dog has short legs so I was forced to take the elevator. The staff was very accommodating and sweet in helping me solve and explain the charges on my card...but just check your bill before you leave..sometimes the charges get mixed up :) ARE YOU COMING BACK: The next time I vacation in Islamorada which will be soon I will definitely be staying here again. It is a great resort, the staff was very friendly, it's clean and you really don't have to go anywhere else if you don't want to.

Everyone that works here is very rude and has a attitude I went fishing here a man came up to me telling me that we are not allowed to fish here I listen packing my stuff up and he proceeds to say that there are no fishing signs everywhere I can't find one he calls me "tough guy" as I am getting kicked out keep in mind I was respectful and didn't resist I got kicked out for fishing

We visited the bar & restaurant two days in a row Sunday for drinks & lunch , the service was very poor slow the kitchen did not have it together , No social distancing from servers or masks, Tonight for early evening cocktails we thought we would give it another chance as the ambiance is very amazing , Again service very slow no social distancing or masks, The order for six people was incomplete slow & the fish tacos were voted as the worst ever, server or Managment never came to see if we were happy or need anything , to get a check was very slow . Sad but we are regulars to the keys & wont be retuning any time soon .

What happened to the post card inn? This year food worse, difficulty getting served at bars, rooms with broken porch rails.

Beach resort with no towels available at the beach or the pool. Very disappointing. Supposedly can get kayaks and beach gear, but no one manning the hut. Asked about the gym and was told to go to another resort but no information on hours. Poor service and bad customer service.

I loved staying here. Absolutely loved it. The views from building 1 are to die for. There's so much to do here. Rent a charter boat and go fishing. Get certified and go scuba diving. Rent a jet ski. Rent a boat and take it to the Sandbar. Take out a kayak. Take out a paddle board. Sit by the pool. Sit on the beach. Lay in a hammock on the beach. Sit by the fire pits. The ocean trampoline. We did all of these. Point being, if you want to relax, you're in paradise. If you want to be active, you're in paradise. I really loved sitting by the fire pits in the early evening and relaxing. It offers you a ton of stuff to do on the property and it's all laid out very nicely so at no point do you ever feel cramped or crowded. It's actually quite the opposite. At no point was anything full or unavailable. I could go on and on and on but I really loved this place and can't wait to return shortly.

BEWARE BROKEN BALCONY RAILING 4th FLOOR*** Our family of 5 with 3 small kids were Greeted with friendly staff who let us check in early. Room 249 was a nice size but we noticed AC was not working immediately plus the room phone and both TV remotes were not working. AND noticed our BALCONY RAILING was LOOSE/BROKEN on the 4th FLOOR. We tried contacting guest services 5x from cell to reach front desk before reaching the reservations department only to be told sorry you have to walk down there to lobby because there was "no way to connect" us to transfer. We walked down 4 flights of stairs, because now the ELEVATOR was out of working order, we told front desk who said they will get someone up there. After we came back in to room couple hours later the TVs were fixed but still AC not working and nothing was attempted with the balcony! We called AGAIN 5x and were told they would have someone look at it. Girl came in and looked and said OH WOW, thats not good. Yes that needs to be repaired IMMEDIATELY. Well we are on Day 3 of our 4 day trip and still NO ONE has called or attempted to fix. I asked for another room and no one would even attempt to try to switch us. I am livid as this place is overpriced for the quality and safety is not at all a concern of them with my 11, 7 and 4 year old who couldn't even walk out on balcony because of safety. I will never return because you can forgive broken items like remotes, tvs, etc that they fixed but never a balcony railing where there is no concern for safety of their guests. Just ask Samantha Bloom when she was nearly killed from leaning on a railing that broke! No excuse and will be sure to let everyone know. Room 249 needs to be closed until fully repaired and an inspection needs to be made for ALL the other railings at the resort. I will be contacting OSHA to report as well.

We were excited to try this restaurant based on its location, despite very average reviews. We went to the Raw Bar website to make a reservation for a large party. There is one phone number provided (no online reservation system). Amazingly, the provided number takes you through an infinite loop which wasted about 45 minutes of my time speaking with various people who were unable to help. One person even seemed to hang up on me. FInally, we were directed to a rude individual who told us that they in fact do not take reservations under any circumstances. That would have been a nice piece of information on the website. Not only will we not go to this establishment, but we will certainly not recommend Postcard Inn or any of their restaurants to any people who come to visit us here in the Keys. Very poor systems and management.

We first stayed at the resort back in 2019 and it was a perfect stay. Having had such a good trip then, my husband and I decided to stay again for four nights of our honeymoon after going to Key West. We booked an ocean front lanai room for $500+ a night, which I thought was a bit high but since it was our honeymoon I went with it. When we went to get into bed around 11pm I noticed that the fitted sheet was too small for the bed and popped off every time you moved, it was also very scratchy. The bed didn't seem to have a top sheet on it, which was very strange. After about five minutes my husband discovered the top sheet was on top of the comforter so we switched it. My husband went into the bathroom around 12:30 and came out a few minutes later telling me there were what he thought were crickets in there so he killed them with the towel. I went into the bathroom with him to take a look and realized they were actually cockroaches. He said he killed around 15-20 between the shower and the bathroom floor, and there were still a couple alive. At this time I tried calling the front desk from the room phone, which didn't work so I used my cell phone. The woman who answered while understanding of the issue advised that no one from maintenance was available to come to our room to rectify the issue and there were no other rooms available that we could switch to. We made sure all of our belongings with packed away in our zipped bags and kept the lights on in the room and the bathroom. Needless to say, neither my husband or myself were able to sleep that night. The next morning we went to the lobby where they were already aware of the issue. While they were understanding, they told us that all they could do was send someone to spray the room and give it a deep cleaning, as the resort was completely full. They did advise that they would waive the resort fee and give us a discount on that night. At first we told them we were ok with that, but after discussing it further neither of us were comfortable with staying in the room for another three nights having to worry about it, and potentially bringing the unwanted guests home with us. We told the front desk that we decided to check out and end our honeymoon three days early. While at the airport waiting for our flight home I decided to read the reviews on the resort. I now wish I read them prior to booking as all of the recent ones seem to echo the same statement. Something definitely has changed at this resort since we first visited in 2019 and not for the better. Hopefully they can turn it around and right the ship as it really is a gorgeous location. For the amount of money they charge per night the rooms should be in much better condition. I understand that warm climates attract bugs, but when there are a large amount of them there is a problem.

Amazing setting with tons of amenities. Our beach front room in the 300 building was spotless and private with nice climate control and comfy bed. Bikes and kayaks are included, plentiful, easy to get. Numerous dining options on site and nearby. Staff was super friendly, helpful and hard working. Highly recommend!

This place is a dump. Upon walking in you have a nice musty smell. Moldy, dirty rooms. You have to hunt down towels and toilet paper. Run from this place. Worst stay in 20 years.

Great views and well maintained resort. Staff friendly and helpful. Good restaurants on site. Would definitely stay again if in the area.

There are some wonderful things about this resort. The beach is sandy, they have lots of beach toys you can check out, the views are great from the ocean front rooms and the rooms are spacious. However, for your $40 resort fee, they are often out of clean, dry beach towels. In the room there was a fungus growing on our ceiling and at the edge of the sink and the shower water pressure fluctuated between normal and a drizzle during each shower. The restaurants on site are good but one night we tried to go to Chow Hound at 8:30pm. We had called ahead but were told only they don't take reservations and when we arrived at 8:30 they said the kitchen was overwhelmed and they were not seating people. Although they did not close until 10 they would not, or could, not tell us when we might be seated. They would not recommend when we should come back. Overall it was extremely unfriendly and unhelpful. The dive shop on site is also a plus but we happened to have a guide who seemed completely disinterested in us and she was bickering with the boat captain. Overall, I would recommend driving south to Key Dives if you are interested in diving.

We had an awesome staycation here! My boyfriend booked an oceanfront room last minute and surprised me.... I was so impressed when we arrived! Clair welcomed us with a warm smile and a glass of champagne- she was so friendly and welcoming! Bikes, kayaks and paddle boards were all available included in the resort fee. They also have a water trampoline which was fun! We loved the swim up bar and it was nice having a DJ at the pool on Saturday. Adley at the pool bar was so hospitable and gave us outstanding service throughout the day. One down side was our experience at Caio Hound- the service was horrible. Although the food was pretty good, the bad service affected our experience. Another favorite about this resort is having a real Starbucks on property! It was so nice walking to get coffee and enjoying it on our balcony.

Very beautiful and pretty resort but have been waiting 3 hours to get our room. It shouldn't take 3 hours to clean a room, mind you it's a Tuesday, not even a weekend. Food was great and drinks were good. Just upset we have wasted an entire day waiting to put our stuff in our rooms because we cannot leave it in our car.