Aaron S.
Yelp
I've heard alot about Pot Kettle Black over the past 12 months or so, and have desperately wanted to try here for a while now, luckily my search for a barbershop brought me to the Barton Arcade, and hence Pot Kettle Black.
PKB is an independant coffee shop, surrounded in Deansgate, close to St Anne's Square and the Arndale Shopping Centre, by so many big brand coffee companies, PRET, EAT, Starbucks, Costa, all have stores within minutes of a walk away from here, so Pot Kettle Black must be doing something right to be able to afford, what I guess is a high rent in the Barton Arcade, and being able to stay open, and I agree that they are.
They is lots of plug sockets here, with one at near enough every table, and with the main central table being flooded with them, which is especially good to sit and work for a few hours, if you can work on your computer, and it is a nice, relaxing atmosphere to be able to do that too.
The staff here seemed a little poor, I was waiting for a minute or two at the till, while the staff carried on their conversation, and I even talked like I was being served, only to be ignored. When I was served, the staff seemed a little quiet and it was hard to here them, having not offered any flavouring syrups, I decided to go for a plain latte. My drink was £2.80, which I find pretty pricey considering the size, and that it is an independent chain, but I do understand they can't do it too cheaply, as I'm sure rent is high at the Barton Arcade, and simply they need to do that to pay for all the plug sockets!
The coffee was quite strong, but still I did enjoy it, and it was good quality, I do understand why they didn't want to offer flavouring syrups, as it would "make people not appreciate the coffee" as my barista pointed out, it cost £2.80 as I said, and was served with a biscuit (sadly not gluten free) and a glass of water.
I was a little upset to see that PKB had wasted an opportunity to offer gluten free, they claimed to me to offer gluten free brownies, but they were not separated, and they was a high chance of cross-contamination, so I had to avoid that. They told me they would not be able to offer it anyway due to having a small kitchen, but they plan to make the kitchen bigger in the future, and they may offer it. In my opinion, they could clean the surfaces down (as they should anyway) and simply bake the gluten free first in the morning, and put them in plastic bags, that could result in minimum cross-contamination, and seem more inviting for coeliacs to visit, as it is really nice to have something with your coffee, which isn't a prepackaged and non-fresh wrap or brownie.
They do have a couple of signs in the surrounding areas of Deansgate and St Anne's Square, which let you know it is nearby, with a few humorous messages, and free wifi is also available here, which I feel is great as it adds to the place being great to work from, and it also requires no long sign-up, which makes it not worth connecting to the wifi at all, and with codes on every table, you don't need to worry about bothering the staff for the password, hence can connect easier and quicker.
I was a little disappointed with the service here, especially to warrant paying £2.80 for a drink of that size, and it also would have been nice if they did remove the biscuit, knowing I'm gluten free for health reasons, but the coffee is quite nice here and good quality, and it is a nice place, so I do feel 3 stars is a fair rating for Pot Kettle Black.
UPDATE: A recent visit here left me leaving both disappointing and hungry, It started off so well offering gluten free soup and bread, however I was quite upset that is appeared to be overpriced, even being charged £1.50 for an extra two slices of bread for food that was barely average. I also ordered an iced coffee which sadly was terrible, to the point I had to send it back and I mentioned this to my waitress, however one thing which annoyed me was that she still tried charging me for it. I was upset to have to order a drink and send it back, let alone had to kick up a fuss as they tried to force me to pay for something, which is unacceptable and poor customer service so sadly I feel the need to demote Pot Kettle Black to a single one star due to poor levels of drink and food quality and service and pricing issues.