Potbelly

It was a decent sandwich. The soup wasn't real hot and they sell caramelized onions for the prime rib sandwich but don't seem to actually know what a caramelized onion is. They ran my onions through the oven a second time and they were still basically raw. I paid nearly $20 for a soup and sandwich after the tip and for that price, it should have been great, not fine.

I had earned a reward for a free shake, so I came in to get one. I asked for the Oreo shake and I asked if they could make it a little thick. The shake I got was runny, melted and not at all drinkable. They were busy so I think they just forgot about me and the shake was a result of it. Turns out, they also charged me for the shake and did not use my reward despite the fact that I scanned it in her system. I didn’t bother to complain and just let it go. I just put it in the trashcan before I left without drinking more than a couple sips. I won’t be coming back.

I love Potbelly Sandwich Shop. This location did not disappoint! Rather large interior with plenty of seating, everything was pretty spotless. The employees were super friendly and the sandwich was exactly what I expected to be - delicious! Would be more than happy to come back here and to recommend it to others!

It’s been years since visiting Potbelly and specifically this location. There are a variety of reasons but mostly due to health and disability. This evening we ventured out and it was my husband’s first time ever eating at this sandwich shop. Thank you Bay Area Potbelly for not disappointing! The food, service, and atmosphere were all exactly what our tired bodies, hungry bellies, and weary souls needed. We ordered the chicken pot pie soup and cheddar broccoli soup, 2 Avo Turkey Size BIG as our entrees. The soups were hearty and warm for this cold night and the sandwiches were delightfully filling as the employee taking our order crafted the sandwich to our exact liking not skimping on toppings (shout out to Hayden). I even requested extra sauces on the sides to try the new flavors and he kindly obliged with no hesitation. We also splurged on a Dream Bar and 2 Egg Nog milkshakes for dessert. For those trying to get your gains on or anyone looking for a sweet treat just because…I highly recommend either of these options as both were very flavorful and knocked out that sweet tooth craving. Special thanks to Driian for his keen and kind eyes to our situation with the wheelchair and helping us to our table and getting those sauces set up for us…Hot Pepper Ranch for the WIN! Last but not least, thank you Abby for the great customer service and all your recommendations as we asked lots of questions and you were so kind and helpful. Way to be great humans in what can be a not-so-human friendly world these days. It’s experiences like tonight that make families like ours find smiles when they’re often hard to come by. God bless your team always. Oh…we’ll definitely be back soon.

Potbelly is still one of my favorite sandwich stops to make a quick trip to, and this is one of the locations I frequent. Customer service is great and service is pretty quick, always satisfied with my order. No complaints here! One thing that brings me back to Potbelly is their hot peppers. You can even buy a jar for $6.95 at any location. Give them a try!

This place really disappointed me today with unprofessional customer service. Ordered a few sandwiches with a shake for pickup at 5:55pm on April 2 and got there at 5:50pm. I went up to the mobile pickup area and noticed nothing there...of course didn't expect it to be ready which is normal. All three employees working there noticed me go up to check for my order and no one said anything, and instead kept talking to each other. This crew was different compared to the usual polite crew that I usually see and greet me right away. Decided to be patient and politely wait for my order to be done so it would be warm. Went up two more times to check the mobile order area and employees seemed to ignore me each time, despite making eye contact with them. Noticed another customer walk in for a pickup and after he stood at the front waiting they decided to ask if he was picking up an order. They handed it to him right away from a table that was not the pickup area. Shortly after that, I went up and had to tell them that I was waiting for a pickup. The crew seemed confused and the girl that had made eye contact with me a few minutes before then pointed to my order that had been there sitting slumped on top of the freezer. My immideate question to the guy worker was why they no longer put the mobile pickup orders in the typical pick up spot, and he rudely responded with "you have a shake so it won't be there." As if a customer is supposed to know that rule. Thanks to this pointless waste of time, all three sandwiches were soggy and tasted terrible. My suggestion for efficiency and practicality for customers is to put a clear sign saying this new "rule". Will no longer be coming back to this place.

Can't believe I'm having to do this. I've been in the industry for almost 18 years now. I have learned how to deal with many many situations. I am customer of pot belly that love love loves their sandwiches! It has been my favorite since my favorite mom and pops shop shut down. Long story short. I ordered a full Italian sandwich loaded with cheese. It said it on my order exactly. Loaded Italian sandwich. I recieve half a sandwich with two pieces of meat. No cheese no toppings and HALF of the sandwich. I called to speak to a manager. She asked me what the problem was. Immediately could tell I was upset and mad. Immediately wanted to blame uber eats and its out of her control. All she needed to do regardless if I'm lying or not. Was simply say first off. I am sorry your order was incorrect. Please come by the store for half off a sandwich. I blasted the pic all over social media because it's that ridiculous what they sent me. Now im recieving from many people. It's not the first time for this kind of situation. I know this review won't matter. Whoever owns this store you need to be aware. You have people sending just bread out to customers. Also a manager who Immediately doesn't want to take fault for a employee sending out bread for a order. Will never order there again. I luckily had about 30 witnesses of it arriving like it did.

Brought my family to dinner and was unimpressed with the service and cleanliness of the restaurant. From the start the order taker was rude and acted as if we were an inconvenience. I believe her name is Trinity according to the print out she gave me. I asked if there was any sweet tea, since the one on the counter was empty. She said they don’t just have more tea on hand, they would have to brew tea and it will take time and that I could get a soda or a tea from the cooler. I felt as if I asked too much of their staff. She made a sandwich for me to go and flopped it on the counter. Also worth noting the restaurant was dirty, no tables were clean and the restroom didn’t have paper towels in the dispenser.