Luminita_Alexandru
Google
During our recent trip, we visited Pousada Convento Belmonte for coffee, having previously enjoyed excellent service at other Pousadas, where we stayed However, unlike our prior experiences, we found the service here lacking, with minimal staff assistance beyond the receptionist. After a significant delay, we ordered two cappuccinos, only to receive a beverage that resembled powdered milk. Upon expressing our dissatisfaction, a second attempt resulted in a marginally improved, yet still unsatisfactory, drink. It became apparent that the bar staff lacked the necessary skills to prepare a basic cappuccino (a lady) and her attitude suggested we were being unreasonable. This was disappointing, especially considering the Pousada's beauty. The lack of staff knowledge and poor customer service detracted from our experience, and we regret choosing to stop there, despite having planned a stay at Convento Belmonte, when we made the reservations.