Pousada dos Sonhos - Hotel na Praia de Jurerê / Florianópolis

The location is perfect right on the water with incredible views everywhere you go. I ate at the restaurant every day; the staff was excellent, the food was very good, and the views were unreal. The room was clean and comfortable, and the air conditioning worked extremely well. The front desk staff was especially friendly and welcoming. I’m an American and have traveled all over the world, and I can honestly say this hotel holds up against top international brands like the higher-end tiers of Marriott or Hyatt. I was also pleasantly surprised by how many staff members spoke English, and even those who didn’t still went out of their way to help. I will definitely be returning, and a big thank you to the entire staff for making my trip so pleasant.

Overall, experience was ok. I say just ok because the apartment I booked, albeit comfortable, had 2 leaks in bathroom on top floor. Yes, it rained like crazy during our stay, & staff has no control over weather, but the problem is, the leaks were not new. There were dark water marks and black mildew on walls, which indicates those issues are not recent. WELL,I certainly got no discount on account of the leaks. Besides, there were leaks all over the stairs/ hallways as well, which were covered w/ bathroom towels. The other issue is, the pousada has a pet mascot, a dog, lovely creature. However, one could tell that there is a dog on premises even when the dog is out of sight because of the pungent smell of... wet dog- not good for allergies. Lastly, the juices on the breakfast table had water added to them "pra render mais", no doubt. Lastly, a shout-out to the staff: Gabriel and the chamber ladies are awesome; they go above and beyond! Not the worst vacation I've taken, but definitely don't feel like I got what I paid for- which was no chump change.|

As a Brazilian person who has been blessed to live poverty in the countryside and travel to a few countries in this world, London, Europe, many countries there, and then Asia, Taiwan, Japan, Thailand, Australia, Hawaii. My heart is very grateful for this traveling. And Pousada dos Sonhos is a five stars resort. When I think about the Marriott resort I stayed with my family during Chinese New Year holiday. Or in a very beautiful spa in a country that is even poorer than Brazil, Indonesia. But we found a beautiful resort where we had our private swimming pool and the beach was very accessible. What I like the most of Pousada dos Sonhos are the facilities, they open early in the morning and close at 10 p.m.( Like jacuzzi). The beach is illuminated. And all you have to do is just walk a hundred meters from your apartment. In my case I was on the second floor, I went to the first floor and in one minute I just crossed the restaurant, I was at the beach. This resort offers you a quiet place, facilities that are open, that you don’t need to reserve, you just need to show up. If there’s nobody, you use it. The employees, I did not meet even one that treat my family and I bad. All of them were polite and helpful. I cannot even remember one person that treat us bad. So five stars for all of you, for the facility and a big thanks for everyone that helped my mom with her needs. My mom that is of age now, very grateful. And for all the foreigners out there, that was my first time and I extremely recommend it. After that we decided to go to another place called Fazenda do Rosa, which is the other side of the city. Beautiful place, but not my taste. I gave them one star for service, how dirty the cabins, the cabin that I stayed was, the receptionist service. Which sometimes my assumption is the politeness. At Fazenda do Rosa was misunderstood as rudeness, as being rude or asking too much. But at Pousada dos Sonhos, that’s more like my style. Metaphorically speaking, Pousada dos Sonhos is like a Lamborghini. And Fazenda do Rosa is like a 1983 in good condition Volkswagen Bug. Cheers everyone, hope this is helpful. Remember, everyone has different tastes, these are just my experiences. Oh and u must leave the room at 11 but guess what … u can enjoy the resort all day if u want ( their rules ) put ur stuff in the car and be their guest for a day using their facilities etc…. Keep up the great service , you guys rock

Service, hospitality, location, and rooms were outstanding! The room was awesome and Rachel went out of her way to help us. Great experience!

It doesn't look like the pictures at all.|the room was disgusting full off aunts and bugs sheets was dirty and stained and shower dirty.|And more.||Girl in the reception named Simone was so rude and didnt even offer us another room or someone to clean the room.||So we wanted to cancel as soon as we got in.|She said we will be charged the full value - even tho by booking canceling is 50% value so i just canceled from booking and so she had no other option but to give us a refund of the 50%|So disgusting honestly

We spend almost a week on this pousada. Breakfast included....really good with many options. We got the apartment with kitchenette and 2 rooms and was very comfortable and clean. The view from my window every morning was amazing....I had the beach very near and went to bed with the sound of the ocean. It has passage directly to the Jurere beach and a very good restaurant. I Definitely would recommend it.

This hotel is outstanding! I've stayed in more than 400 Hilton hotels worldwide. The level of service this hotel provides is unmatched. The staff is absolutely incredible. The rooms are clean, beds comfortable, the restaurant is good and the location on the beach is fantastic. If you are looking for a hotel in Jurere or the northern part of the island, book here. Highly recommended.

The common area is confortable and with great view.|The room my family and I stayed at (cabana) was not a good value for money, the living room was small but the rooms and bathrooms ridiculously small.|The first night we arrived we were informed that we had our own parking spot, we did the check in and went to the room were the airconditioning did not work. We informed the reception about the problem and, while we went for dinner they promised to have a look at it. When we returned, the receptionist informed us that all was functioning properly and we only needed a bit of patience for it to start cooling the room. We had a terrible night with 30 degrees centigrates outside and no AC.|The next day we informed again the reception about as asked for it to be solved and went for breakfast. During breakfast we asked the waiter for an expresso and he told us to go to the counter and get it...|We went to the seminar we had to attend and uppn returning our parking space was occupied by another vehicle, we found another spot and went to the room. When we entered the room, the door was unlocked, part of the furniture was gone from the room, the remaing furniture was moved to different places, our clothes and personal itens had all been moved and even the curtains were missing from the room.|While speaking to the receptionist he was not aware about this but kept giving excuses but finally mentioned that, when we returned from dinner he would have an answer for us. The aswer was that the furniture was taken away because it was used to place the TV and, since they got a new gadget to place the TV on the walk it was no longer required. This was a lie because the TV had always been on the wall... Went to the room and AC was not fixed, the excuse was that they left it to fix things later in the afternoon and the third party in charge of maintaining it qas not available and that we had to understand their difficulties.|We are still here because all other hotels are full but We certainly will never return and DO NOT recommend it to anyone. What it the point of having good outdoor facilities and have all this headache? Really awful service and terrible place to stay. I work in the hospitality industry and regularly travel and have never seen such a combination of incidents without any action from the personnel. It is a shame!