Pousada Serra da Estrela

BEWARE: not all Pestana’s are equal. No brand standard. We love the Pestana Tróia and assumed the same quality. But there wasn’t. The staff are friendly and the views are great. Other than that this hotel is appropriate for average family/children but not for anyone that enjoys some level of luxury. For those who do I suggest you rent a chalet. Other short comings are no adult-only swim, no one available for spa treatments, and no hooks to hang robe or towel when at “spa”. One shower per gender without soap or shampoo and again no hooks. The dinner is limited to a buffet that has three or four entrees (veg, fish, meat) with starters and desserts. Before visiting we visited the Tróia Pestana about 8 times. Now after this experience I’m not sure we would stay at another Pestana branded hotel, except for Tróia . It’s a sad miss. They need to invest in the extras for this hotel. It has great potential.

It was quite possibly the worst hotel experience I have experienced in over 30 years of traveling around the globe.||We booked for a single night stay to try out the hotel chain before we would decide to book at their other hotels along the coast for a later trip.||We get there, having driven from France (there are no longer any borders in the European Union), and she tells me my husband's driver's licence from France is not valid enough as an ID to confirm that he is indeed going to be a guest at the hotel. She wanted his passport.||Furthermore, she also wanted my passport and our son's passports, to confirm we were indeed who we said we were for so called "fire safety" measures.||So what, without borders, we don't accept ID from other countries, especially ones from a European Union?||We were turned away from the hotel and then we had to scramble to try and find other accommodations to avoid sleeping in our car.||We ended up at the local hotel, and I will never EVER book or recommend booking with this absolute trash of a hotel company.

After Gym Hotel races behaviour, the police led us to this hotel and it was a great place to stay. Our other commitments didnt provide the opportunity to extend our stay. The employees were friendly and helpful. We promised to visit the ancient city again.

I had a 5 day family vacation, the hotel itself is a very good, gym has some issues with equipment.. but the pool, the kids and game rooms highly recommended.. As for the bedroom, the shower and AC don't work very well, the shower is worst, without even touching the taps, it goes from hot to cold and back to hot.. cleaning service, I didn't quite understand why I didn't have slippers, why my gowns aren't changed with dry ones.. As for the bar and restaurant service, I can say that in the 4 nights that I had dinner, there was not one good night. Night one employees were arguing with each other as the toke ages to bring attend us.. night two we order my plate and my kids plate without potatoes, both came with potatoes... Third night the kids rice was complete rock hard, over fried.. fourth night was a complete disaster, they forgot one plate, I had to remind them, and then I had to ask to do my plate again because it was already cold, something that should have came from them, than finally both plates came, the fish was overcooked and my meat was cold, desert was a cake also overcooked.. they offered the appetizers as an apology.. frankly I think that for the value they charge, these mistakes, not once, twice ... But 4 different nights, are not acceptable, and not solved with a 6,5€ appetizers. Unfortunately I cannot say that I recommend staying at this hotel..

The hotel is okay, we had a suite on the 3rd floor with a round private balcony . The hotel is full of couples with kids, lots of kids. So if you want some quiet time is not the place. The Spa area very noise, no adult time to relax. Kids running in restaurants , corridors… the breakfast and restaurant at night are buffet. Very poor choice of food. We have a dog and for the hotel being pet friendly was great! But the grounds of the hotels by the trees were full of dog poop bags on the grass, we collected at least 6 and put in the trash, and the WiFi is very week. Positive points, friendly staff, and spacious room, btw our bed was to soft.

A wonderful hotel / Pousada. Manager Teresa and her staff made us feel more than welcome. A very warm and personal approach of the guests. The hotel is situated in the midst of nature, with a very nice own garden to relax en several balconies. So peacecul and relaxing! The breakfast is outstanding. We will come back again if we can!

I liked this hotel. It is located near Covilla. The room has a very comfortable, spacious bathroom. The rooms are warm, and the whole hotel is quite warm overall. The pool is warm, very comfortable to get into, and children really enjoy it. You can warm up in the sauna if the pool is too cool for you; there is plenty of room in the sauna. The hotel is beautiful and cozy. The staff at the reception and throughout the hotel are polite. In addition to shower gel, the bathroom has body cream. The only downside for me is the lack of vegetables for breakfast, although the breakfast is very good overall. And for lunch/dinner, you have to choose from the same menu. Even though we paid for half board here, you have to choose from the menu for dinner. We only stayed here for one day and still have a few more to go, but we were told that the menu may change slightly so that we don't eat the same dishes every day. But we really like it here. The children's playroom is also quite good and all the toys are in working order, with batteries replaced. I would recommend this hotel and would come back here again. …Another thing to keep in mind during the cold season is that there's a lot of moisture on the windows, which drips onto the floor. We put towels under the windows in our room, and after two days, we could wring them out by hand. It wasn't like that on all the windows, but it was in our room and the game room.

An amazing site and vista but totally impractical location for any pedestrian activity and access to amenities. Challenging road: winding while climbing curves at 10 pct grade to reach the 4000 ft elevation of the hotel. Seasoned and experienced drivers would take notice. Definitely not suited for night driving. Breakfast menu generous and diverse. Food menu at the dinner restaurant limited and flat flavour. Bar list is short on options except local wines. Games room and sauna and steam room and indoor pool. Outdoor pool was closed for the offseason during our October visit.