prAna

If you have more than 10 items..you have to get in line again just to try on the extra stuff. Even if you're already in the dressing room...or, that's what the lady said. But there were people before me trying more than 10 items and they didn't have to go back in line. I'm guessing she was comfortable doing that to me because I'm Asian. Would not shop here again.

On Saturday, May 3, 2025, I ordered two pairs of pants from PrAna. Immediately after hitting the submit button, I realized I had selected the wrong shipping address. I attempted to change the shipping address, but PrAna's online shop does not allow customers to edit their orders once they have been placed. I quickly emailed PrAna's customer support to notify them of the shipping address mistake within minutes of placing the order, hoping they could correct it before the pants were shipped. Unfortunately, when I contacted PrAna customer service on Monday, I was informed that the shipping address could not be changed, even though the pants had not yet been shipped. When I expressed my dissatisfaction to the representative, who identified himself as Armon, he advised me to "never place an online order when PrAna is closed." My overall experience with PrAna's customer service lacked empathy for the customer and showed zero flexibility regarding their purchase policies. I have enjoyed PrAna apparel for over 15 years, but I can't continue to support a company that does not prioritize its greatest asset: the customers themselves.

This is an employee only store. It should really be noted that the general public cannot shop here.

I ordered a product from prAna on Nov. 15th. It's now Dec. 13th, and I haven't received anything. I called today to follow up and learned that the product is on backorder and will be shipped on Jan. 11th. So sad because I could have accessed so many Black Friday deals and already been wearing the product! Not an ounce of proactivity from prAna and an ah-shucks attitude.

Prana makes great hiking pants, but I will never buy them again. I placed an order on 5/26, and noticed about a week later that the tracking was stuck on "label created," indicating UPS never took possession of the package. I reached out to confirm I had the correct number, which I did, and was told if the tracking didn't update I would have to wait until 6/14 before they would take any action. That's a crazy amount of time when there's no indication the package was ever picked up. 6/14 came and went, still no delivery, still no tracking update, so I reached out again expecting a refund at this point. Nope. I was told this time that now they were going to *begin* an "investigation" into what happened to the package. I still have no clear timeline for when I will get my money back. This is absolutely unacceptable customer service. This brand is new age progressive on it's surface, but underneath they operate like any major corporation that hides behind policy and doesn't care about their customers.

Quality clothing at super discounted prices. Amazing helpful staff, clean store, dressing rooms, lots to chose from. You need to have an invite to shop here.

Really nice store, great variety and good prices. The girls at the register and front desk are superb at their job and really nice but my wife asked a chubby asian male a few questions regarding the invite given by the company she works for and he was not friendly. His demeanor made my wife uncomfortable and was not helpful in regards to the questions she had. He tried explaining things as if she were a child. Mind you my wife felt exasperated and decided to vent via this review.

A good selection of goods. We were happy to be able to shop there. We had hoped the prices would be even a little better. Definitely worth a visit if you can get in.

I like Prana as a brand, since they make clothing that is a bit more robust for rock climbing (not everything, but plenty). The climber's clothing has reinforcements in key spots and stretches, which is... helpful. I didn't see anything I wanted to climbing but I did find a nice pair of pants which will be prefect for some planned warm vacations. The discounted stuff wasn't all that cheap but on the plus side, they seemed to be selling regular Prana stuff not clothing specifically created for the outlets.

They advertise a 1 time 20% off code, but good luck trying to get it. I called requesting help, but the rep couldn't supply a code and didn't know how to get it. Yet insisted it was available. I smell a scam and so should you.

So excited to find this store at the Carlsbad Shopps!!! The gentleman was so friendly and helpful it was a pleasure shopping here! So many great items. I highly recommend checking them out!!!