prAna

I ordered a product from prAna on Nov. 15th. It's now Dec. 13th, and I haven't received anything. I called today to follow up and learned that the product is on backorder and will be shipped on Jan. 11th. So sad because I could have accessed so many Black Friday deals and already been wearing the product! Not an ounce of proactivity from prAna and an ah-shucks attitude.

Prana makes great hiking pants, but I will never buy them again. I placed an order on 5/26, and noticed about a week later that the tracking was stuck on "label created," indicating UPS never took possession of the package. I reached out to confirm I had the correct number, which I did, and was told if the tracking didn't update I would have to wait until 6/14 before they would take any action. That's a crazy amount of time when there's no indication the package was ever picked up. 6/14 came and went, still no delivery, still no tracking update, so I reached out again expecting a refund at this point. Nope. I was told this time that now they were going to *begin* an "investigation" into what happened to the package. I still have no clear timeline for when I will get my money back. This is absolutely unacceptable customer service. This brand is new age progressive on it's surface, but underneath they operate like any major corporation that hides behind policy and doesn't care about their customers.

Quality clothing at super discounted prices. Amazing helpful staff, clean store, dressing rooms, lots to chose from. You need to have an invite to shop here.

Really nice store, great variety and good prices. The girls at the register and front desk are superb at their job and really nice but my wife asked a chubby asian male a few questions regarding the invite given by the company she works for and he was not friendly. His demeanor made my wife uncomfortable and was not helpful in regards to the questions she had. He tried explaining things as if she were a child. Mind you my wife felt exasperated and decided to vent via this review.

A good selection of goods. We were happy to be able to shop there. We had hoped the prices would be even a little better. Definitely worth a visit if you can get in.

This place is amazing if you get an invite. Prana, Columbia, Mountain Smith, and Sorel all at steep discounts and all in one place. Maybe it's best to leave the credit card at home, as you'll soon start finding all sorts of new fleeces, yoga pants, and more that you "need." But they've got all the latest stock set up like a regular store, and the staff are super nice and helpful.

What an amazing head office. What a vision. Amazing product amazing people

Company store for Prana, Columbia, and Mountain Gear. Admission for employees, military, seniors (Tuesday). In season stock and good prices, somewhat different from an outlet store. Located in area with distribution centers, across from Tesla.