Genna Blair
Google
My boyfriend and I recently spent a day at Prana Lodge, and overall, it was a beautiful experience!
We enjoyed phenomenal massages, and I must give big compliments to the incredibly skilled Nomie and Linda. They truly made the experience exceptional with their expertise and care.
The restaurant was another highlight, offering a delightful ambiance and delicious food that perfectly complemented the day.
Unfortunately, what tainted the experience was the issue i encountered at the end. Despite having settled 50% of my bill in advance and paying the remainder the day before our arrival, I was unexpectedly asked to settle the account again when leaving. It seemed there was no communication between the reception and the restaurant, as they were unaware the bill had already been paid.
This misunderstanding created quite an uncomfortable moment for me after what had been a perfect day.
Had this oversight been avoided, it would have been a flawless, five-star experience.
I hope Prana Lodge ensures better communication between departments in the future, as this moment, while small, did leave me feeling a tad frustrated.