Premier Inn Cardiff City Centre (Queen Street) hotel

We've stayed in this premier a few times and each time it's been nice. The rooms are basic but clean, well worth the money. It's in a great location as well. The staff, in particular the bar staff, were super friendly, great customer skills there. I'd say this is our go to place whenever we're in Cardiff, highly recommend.

Fabulous staff especially Ashley, Marie & there was one other girl with blonde hair with colour in, All 3 really looked after me when I was there moved my room because my heating was playing up, and made sure I was able to eat something due to my dietary requirements. Really make the hotel worth visiting, and always such a joy to be around! 🤍

We stayed for one night with a large group of friends and family celebrating a special birthday, the hotel location is perfect for a city break, rooms were spotlessly clean, warm, quiet and the bed was so comfortable. The bar and restaurant is trendy and vibrant with dining and drinks on offer at certain times of the day. Best of all were the staff, friendly, polite and super helpful! A special shout out to Katie and Ashley for the welcome and smooth check in

Positives: Excellent room; adequately spacious, very well maintained. Very adequate heating. Excellent shower facility, both conventional & ceiling shower with forceful and plenty of hot water. Stunningly noise free; absolute ‘library silence’. Superb mattress & pillows; excellent sleep quality. Super-fast lifts. Excellent reception & Cafe attendants in the morning of our leaving (Ebony & Katie; 5*). Even though the breakfast menu was standard Premier Inn one, the quality of preparation was even better than the ones I have experienced in other Premier Inn facilities. Location could not have been better; one minute from the station. Negatives: No choice of changing the room (computerised check in). Dispassionate insensitive "Reception" ladies in the evening of checking in. No internet connectivity for any of the mobiles; tried all standard steps (could connect only at 11.30pm). Laptop connectivity was slow till very late evening. Without these three negatives, I would have rated my experience as 5+.

Fantastic location, very central to everything you will need on Cardiff and accessible for those who cannot use stairs too. The staff were lovely too, they located my lost headphones and kept them somewhere safe for collection.||||Rooms as usual were clean, beds were comfy and bathroom was spotless!||||My only downside was the food, dinner menu I felt was overpriced and lacked flavour. The breakfast was okay, but was very slow to restock the breakfast items. ||||I definitely would still book this hotel though!!!

I decided to book to stay at this premier inn as was attending a concert at the Utilita which is only a 5 minute walk away. Check in was really easy and quick and the hotel is located right next to the shopping centre which is very convenient. They offer a reduced rate for parking at the nearby NCP car park making the cost only around £20 for around 32hrs which was brilliant. The only thing I would say is that you’re able to hear people in the neighbouring rooms making it a little difficult to sleep if you have a particularly loud neighbour. Overall it was a great stay and I would book again

My stay at Cardif was excellent. The staff were friendly, helpful, and very prompt, always ready to give their best. The room was spacious and felt very safe for families and women. The hotel has a nice bar and restaurant, and the buffet offered a standard menu daily. I would highly recommend this hotel, and I plan to stay here again on future trips because it is close to the city centre and everything about it is great.

Premier Inn Queen Street Cardiff - Room 124. Check in is done by yourself via a monitor. Uts not difficult, it just lacks the human factor. Our room for 3 was lacking enough cups, tea and coffee. 2 cups with enough stash for 1 person. However we later found out customer self service for tea, milk, iron and boards just right hand side of the entrance to the hotel. The room was okay, a single pillow each, nobody to speak to at the help desk and nobody to phone. Washing facilities were fine. The beds and mattresses were comfy either enough lighting and air con worked just fine. This location is central for shopping in Cardiff or a 15 minute walk maximum for Theatres, shopping or Cardiff Central train station. We paid extra for our breakfast, service for breakfast was good. Breakfast selection was plenty with good drink options. Also everyone was asked kn arrival if they had any allergies or intolerance, those who did, had certain items brought to the table.

The beds were uncomfortable and my flight was at 6am so we had to get up at 3am I never got sleep at all. All I heard was someone watching Gordon Ramsey's Hell's Kitchen. While I was in the other room with my neck snapping against the stiff pillows. Nice to know he was having fun. The customer service was nice to say the least

Decent hotel with decent service but all in all a nice place to stay for a weekend