Premier Inn Carlisle Central hotel

During my stay at this hotel, everything exceeded expectations. The English breakfast buffet was more than satisfactory, offering a broad selection of well-prepared items. The staff were consistently welcoming, attentive, and genuinely helpful throughout my visit. Before arriving, I had some reservations after reading a few very negative reviews among the many positive ones. However, none of those concerns reflected my own experience. The service, cleanliness, and overall atmosphere were all well above standard. In short, the hotel delivered on every front, and I will certainly return in the future.

Corporate free-fall and spin in clear evidence once more.||First thing, this ain’t in the centre of Carlisle by ANY measure…more than a mile to walk and closer to fields than to the High Street.||Second…be aware that within Premier Inn Group hotels, food times vary from location to location…||I arrived just after 2100 only to be told kitchen closed despite previous night in same chain food available to order up to 2130.||On the subject of food…shrinkflation is hitting very hard in the quantity department! ||Unless you order sides you are unlikely to fill the tank up with the paltry offerings.||Oi, Premier Inn management…you are aware we NOTICE THE DIFFERENCE right?||Rooms fine, but in room refreshments dwindling and apparently this is another business that seems to want me to act as an unpaid employee with staff clearly cut to the bone.||Incidentally, the Station Hotel right in the heart if the city would have been FAR cheaper per room!||Will actively resist using again even though my employer has a contract with the group.

Booked a Premier Room at this Premier Inn. Lovely, clean and relaxing with a very comfortable bed. Added bits in room like a coffee pod machine, chocolate and bottle of water.|The staff are brilliant. From a friendly welcome at check-in to the very helpful bar staff and waitresses.|We booked a meal deal, paid a bit extra for steak which was really tasty and better than some independent restaurants I have eaten in. Everybody in our group were happy with their meals.|Great location for Carlisle City Centre (at the weekend you can use the Cumbria House Council Office car park - very reasonable for city centre) and Gretna Outlet (some good bargains)|Keep up the good work, I wish all the Premier Inns were like you!

During our recent stay, we had the pleasure of experiencing exceptional service, and we simply have to give credit where it's due. Jo, who was working at the breakfast restaurant, made our mornings so much brighter. From the moment we walked in, she greeted us with such warmth and energy, making us feel right at home. She went out of her way to make sure our toddler had everything she needed, even offering a high chair without us having to ask and sharing some great recommendations for kid-friendly items on the menu. Jo's kindness truly set the tone for a wonderful start to each day. And then there's Brian at the hotel reception—what a gem! From the moment we arrived, his friendly demeanor and genuine willingness to help stood out. He made the check-in process smooth and even went the extra mile to ensure we had everything we needed for our stay with a toddler. Brian's knowledge of the area and thoughtful tips made exploring the local spots a breeze. His attention to detail and care made a huge difference in making our experience feel personal and comfortable. It’s rare to come across people who genuinely seem to enjoy their work and care about the guests, but Jo and Brian both did just that. They made our stay so much more enjoyable, and we're truly grateful for their outstanding service. Thank you, Jo and Brian!

Super fast check in. Accommodated an early entry for the extra cost at short notice. Even changed our rooms so we could check in earlier than planned. Very helpful and friendly staff both in the hotel and the restaurant. Lovely service at breakfast. The evening meal wasn't at its best but was edible.

One of the best Premier inns I've stayed in & 1st among equals.Rooms are larger than Ibis or Travelodge, tastefully decorated and even had a fan turned on when I checked in during this heatwave.Cleaning is upon request at reception and my room was spotless. A very welcoming reception on arrival,adding buses stop directly outside the hotel that take you to and from the city centre. There's an excellent Brewers Fayre next to the hotel and a lidl over the road.Highly recommended

Nice hotel, rooms although been updated with premier plus still felt old. I could hear every passer by the door to my room no matter how quiet and people upstairs behind me. So it was not a soundless sleep but other wise good hotel, staff a very friendly and professional and location is great for visitors in Carlisle or passing by to and from Scotland

Excellent hotel really good value, fast and efficient check in from Brian, clean rooms what more can you ask. Restaurant next door is also really good all staff are excellent.