Premier Inn Carlisle Central hotel

The pillows are the fluffiest and softest things in the world, I had an amazing nights sleeps. The staff were so so friendly and helpful whenever we had a query. The breakfast buffet was to die for!! Honestly the best breakfast I’ve had in a long time. Would defo recommend this hotel to anyone staying in the area and will 100% be returning!! Can’t wait to come back!!

Overall, a very pleasant stay, plenty of free parking available, hotel staff were very friendly and helpful, and the breakfast was great with plenty of choice. Our room was in the annex and although we had a comfortable night’s sleep the room was looking a little tired, particularly the bathroom, hence the 4 star score but we wouldn’t hesitate to stay again.

I wanted to give this 3.5, but that’s not an option. The quality of the room was excellent - other than a slight leak in a shower joint. Very comfortable & clean bed & room. ||The reception staff are lovely & also helpful. ||Where the hotel failed, in my opinion, was the quality of the restaurant. The choice of menu is very limited for vegetarian & vegan options which, given the percentage rise in demand for this, surprised me. The staff were pleasant but the ordering took ages even though it wasn’t busy. The food was more like going to a restaurant in the 80s.

Travel plans changed, and I ended up at the Premier Inn just after 8 in the morning. The staff went out of their way to get my room ready for early check-in. Had a good breakfast at the restaurant. Friendly helpful staff & service. The room was comfortable and clean.

My wife Lynette and I have recently had a very good time in this lovely Inn. The staff were just so welcoming and helpful in every way and certainly deserve full credit. The rooms are just very comfortable with lovely comfortable beds and facilities are great. The restaurant here has excellent staff and the food was always excellent too! Thank you for a great time in your lovely part of the world! Our very best regards from Lynette and Malcolm Bond.

It's premier inn with great service. Staff are helpful and want to please. Attached is the restaurant for meals and breakfast. Decent size car park with no height limits. 5 minutes up the road, you have the Motorway. There are big superstores on your drive to the motorway. Would I stay again yes.

We were supposed to stay 3 nights, but because of winter bugs, we had to cut the trip short but managed to attend the wedding nearby. The room was lovely, well cleaned, and stocked up, and a member of staff available at all times if needed, we would definitely return in the future it's especially handy for the local football games too

I am extremely disappointed with my stay at the Carlisle Premier Inn Hotel last month. Having travelled down from the Midlands for work, I arrived at 9pm, expecting the reliable and comfortable experience I’ve come to associate with Premier Inn. Unfortunately, this was by far the worst experience I’ve ever had at one of your hotels. Upon checking in, I walked through the corridor leading to my room, and the smell was appalling – it reeked like a gutter. To my dismay, my room was on the same floor. When I entered the room, it was freezing cold despite the bitterly cold temperature outside (-3°C). Shockingly, the window had been left open, and it took nearly two hours for the room to warm up after I closed it. The cleanliness of the room was another major letdown. The bed sheets were dirty, with visible stains and a hair on the pillow, making me doubt whether the linens had even been changed. This is completely unacceptable for any hotel, let alone one under the Premier Inn brand. To add to the frustration, the water pressure in the bathroom tap was abysmal, making it inconvenient to use. In the morning, I reported these issues to the receptionist as I was leaving in a rush for work. Unfortunately, her lack of interest was astonishing – she acted as though this was expected, which only added to my disappointment. I have images and videos documenting all of these issues, and this was truly the worst Premier Inn experience I have ever had. As someone who has stayed at numerous Premier Inns across the UK, I have always trusted the brand to deliver quality, but this stay has completely shattered that trust. I hope this review serves as a wake-up call to address the issues at this location. The state of the rooms, cleanliness, and customer service need urgent attention. I am deeply dissatisfied and expected much better from Premier Inn. Rating: 1/5