Premier Inn Ware hotel

I owe a huge Thank you to Helin! She went above and beyond to make my stay amazing. Super friendly, helpful, and made me feel right at home. Her smile and positivity were infectious. I left the hotel feeling uplifted if you visit this hotel and you're looking for a warm welcome, ask for Helin! 5-star service all the way!

Check-in was very poor, we arrived before scheduled check-in but didn't need access to the room, just to check-in. We were told we could not do so and had to check-in at 12.40pm on returning from our guided walk and pub visit.|The hotel does not offer proper toilet rolls, just miniscule squares of toilet paper, I have never come across such a ridiculous system at any hotel I have stayed at. |There should have been a cup in the bathroom but none was offered and the bath was too high for my friend who struggled to access it and almost slipped over on a couple of occasions.|The one plus was the breakfast which was excellent value for money, sadly the same could not be said for the rest of the package.|It cost £70 per night but did not deliver anywhere close to that value.

The hotel is well located and is very quiet. The staff are very friendly. The room and bathroom are decent. Sleep and bed were very good. Breakfast options great. We ate dinner but not impressed with taste or quality and in future would dine out

Hannah and Allison at the front desk gave me a very warm welcome, helped me change room and got me in for an evening meal at the very last minute. Even though I booked the room last minute and got everything wrong they both helped sort my booking and make sure I didn't go without. Superstar staff and an amazing experience!

Modern, spotlessly clean with efficient, helpful and friendly staff. We stayed in a PremierPlus room which was quiet and well worth the extra. We had dinner and breakfast in the restaurant which was very good both for the food and the service.|Based on our stay it is hard to understand the recent negative reviews which certainly do not reflect our experience.

really friendly welcome and restaurant service. Usual good standard of facilities and cleanliness. Premier Inn have close many of their restaurants - the Ware facility still has a restaurant which greatly appreciated.

I wish I’d read the reviews before booking and staying! Terrible nights sleep due to a droning noise the entire night! When requesting a refund under the good night sleep policy this was quickly shut down as I should have gone down to reception in the middle of the night in my underwear to get them to try and fix it. Laughable in my opinion. I would not recommended this hotel and see that many other guests had this same issue. If you are staying and get room 214. Avoid avoid avoid!!

Brilliant hotel I was surprised as it somehow different to others I've stayed in , reception team pure brilliant , evening meal at the Beefeater was adequate but service was only average, breakfast in the morning totally different servers where all over us couldn't do enough for everyone in the Restaurant ✓