Gidon Nerwich
Google
Here's my honest review, because I believe future Travellers deserve not to be fooled:
We were 3 couples, travelling together and staying here at Premier Suites for 7 nights during the Tomorrowland music festival in July 2025. We booked these penthouse suites as they offered space, Air conditioning, cleanliness and the facilities we needed over the 7 days.
Pros:
The location of the apartment/"hotel" is great, 5 minute walk to the train station and close to tons of restaurants, clothing stores, grocery stores etc
The space was nice and big, and it had a small kitchenette which we used to cook and heat up ready made meals
The staff was mostly friendly, until they were overburdened by requests then they became snappy (see next section)
It was true to photos, in terms of amenities and quality. It had modern finishes but you could see it had not been maintained well in the past few years. Photos most likely taken upon remodeling and haven't been updated.
Cons:
The worst pillows I have ever laid my head upon - no other pillows were able to be provided. Those soft ones where your head sinks in and ends up just being on the mattress so the pillow is doing nothing.
The water pressure and heating oscillates consistently. It changes between hot and cold, hard and soft and there's nothing they can do to fix it (manageable but annoying".
1/3 rooms did not have a working kettle and staff refused to make a plan and offer to replace it.
The wifi worked for maybe 10 minutes each day, then you were unable to connect to this. We do remote work, and not having access to reliable wifi was a huge problem trying to take business meetings. On the last morning they offered us to use the staff wifi but this didn't help the 7 days of having no connection / unreliable connection (not manageable and no solution offered). This is a simple fix, find a new provider guys everyone was complaining.
They stated that the apartments were serviced on the website, and if you booked for 7 nights you were entitled to this. Upon arrival they stated this is different during peak times and you must book for 8 nights to receive cleaning services. You can pay 25 euros for a clean each day if you want. There are no cleaning supplies in the room (broom, mop etc) and this is manageable, but a clean and change of sheets, towels etc is necessary after around 3 days.
They stated you may request clean towels and sheets and provided you change these yourself, there are no additional charges. However, friends of ours on the same floor were charged the full 25 euros for just having new sheets placed outside their door, seemed unfair, so we were confused about this.
The air conditioning was unreliable, it would fault in the middle of the night and we would wake up boiling in our rooms. It would go off for hours at a time during the day too, leaving us extremely bothered, and the staff simply said its a general issue. They didn't seem to care as it looked like they knew this was a recurring issue. Same as other reviews I see. Each day we had to ask them to reset our AC and then it would magically work for a few hours. 1 out of our 3 rooms AC did not work 90% of the time and they suffered way more. After every reset it still didn't work. After the 3rd complaint thebstaff became dissmissive with them. In the middle of a European heatwave, you cannot have faulty AC - this was not manageable, this one of our main reasons for choosing this "hotel".
There was a terrible smell throughout the hotel, probably because of the cleaning supplies and painting they were using, it was manageable. But one of the 3 rooms had a terrible, pungent smell from the first day and the staff refused to come and spray, re clean or do anything about it.
We stayed on the 7th floor, and had balcony access which was nice, however there was an incredible strong sewage smell when you stood on this balcony. Manageable for about 10 minutes but you could not sit outside and enjoy the scenery. MORE INFO BELOW
