President, Mumbai - IHCL SeleQtions

I stayed at the hotel for one night. The hotel was buzzing when I was checking in on Sunday afternoon and I was told that it was a busy day. But check in was smooth and the room ready aa good size and comfortable, like most Taj properties. Staff, as usual, was helpful attending to each request within minutes. I only had breakfast at the hotel on Monday and it came with plenty of options and very good service. Good place to stay for those who have work in South Mumbai.

Stayed at the 17th floor and the view was one the best views I've ever seen from a hotel. Room was neat and clean and any requests made were quickly handled. Breakfast was too good and hardly anything was repeated in the mains with good options from live counter as well. Swimming pool was good as well, maybe just the gym needs some new machines and better weights. Overall worth the money spent!

The stay was great overall, staff at all the restaurants and even the concierge Carlton and the security are great! Housekeeping could do with some improvement! Food and service top notch! A brilliant but dated property at Cuffe Parade a long time favorite of locals for dining and it is good to see this has remained, outstanding service!

We loved a lot for staying such at a wonderful hotel. |Buffet breakfast is delicious. |We booked suit room at 12th floor with city view. |Staff's behavior and kindness were descent. |We recommend it.

We thoroughly enjoyed our 5 nights stay at the Taj President in Mumbai. From the time we arrived until our departure the courtesy and smiling staff were always on hand to assist. Rooms are well appointed and provide all the necessary amenities as expected from a 5* property.|| Daily buffet breakfast has an extensive selection catering to a diverse pallet and cuisine preference.||The location is great and close to many shopping and tourist attractions in South Mumbai. Would highly recommend this property for business or leisure travel.

I had a wonderful stay at the Premier IHCL Hotel. The service throughout was excellent, and the breakfast selection was both delicious and high quality. A special shoutout to Mark from the restaurant team—his attentiveness and professionalism stood out. He went above and beyond to make sure I got the right diet that matched my needs during breakfast. It’s rare to find staff so committed to guest satisfaction. Highly recommended!

I stayed at the Taj President for 27 days. I believe that puts me in a good spot to give a comprehensive and trustworthy review of the hotel & its people. Starting with the front desk - the first impression at any property, I'm sure most would agree. Mr. Alapan Mandal, the manager met us in our last week of the stay but left the most lasting impression from the front desk. He was extremely friendly, jovial and helpful. Mr. Sohail is also very well-mannered and kind. Additionally, Ms. Sonam also took care of our requests wherever she could accommodate us. Mr. Soham is average in guest treatment but he corrects his mistakes. On the other hand, Ms. Neha provided a very sour experience. She literally stalked my mother one morning and on the breakfast table, demanded that my mother fulfil our dues instantly, even though we had booked such a long stay with pre payment. Not just that, the way she charged at my mother at 8:30 AM - completely inconsiderate & unexpected behaviour. Kindly train her to be courteous & plan any such visit. Also, recheck the bills because of the multiple wrong postings that we had to get corrected. Similarly, Mr. Ramanuj, another manager, was extremely curt and honestly, very arrogant. They charged our room with multiple wrong food bills and when I asked him to kindly get it corrected - he acted as if we were lying and said, 'you need to speak with the restaurant manager and get this clarified.' Upon clarification, the restaurant manager apologised but Mr. Ramanuj continued to act all high & mighty. Kindly be warmer to your guests. Moving on to Team Trattoria, their flagship restaurant. The food served is absolutely lovely and authentic. We had multiple meals there and loved all of them. Ms. Sital & Mr. Mark went above and beyond to serve us in the breakfast buffet and we are utterly happy with their warm gestures & lovely smiles every morning. Thank you, guys for caring about us and our needs every day! Mr. Sagar also served us courteously. Mr. Gaurav, the assistant banquet manager was very kind & accommodating to our requests. However, Mr. Rahul saddened us with his awful behaviour. The restaurant allows packing of fruits during the breakfast buffet, especially for office-goers and when we requested for a disposable box for the same, not only did he straight-up rudely deny, spewing such negative attitude early in the morning - kindly train him to be more polite to guests. Next, the housekeeping services are excellent at the hotel, albeit a bit slow to arrive. Mr. Bhavesh treated our room to the best care. He always went the extra mile and not only fulfilled our requests (extra water, room freshener, etc) with a sweet smile, but ensured to remember all of it himself. He patiently did this and honestly, is one of the best in my experience. Lastly, coming to one of the most important functions of any place/property - the security & administration services. We had such a delightful experience with every interaction with them. Starting with Mr. Carlton - we deeply thank him for his gracious & generous nature. He exceeds expectations of customer satisfaction with his gentle words and kindness. Thank you so much for your wishes! Ms. Prapti & Ms. Meena at the call reception were so sweet & thoughtful. It was lovely having their support. However, Mr. Manoj, Mr. Sushant, Mr. Satish, Ms. Karuna, Mr. Kumar, Mr. Sudhakar, Mr. Kundan and Mr. Prabhakar, to name a few in the security - excellent being greeted by them and they always went the extra mile to serve us. Thank you so much for your services, we are exceptionally grateful to you. A special mention has to go to Dr. Sucheta, the in-house Taj physician. Not only is she one of the best doctors I have encountered, but her beautiful smile and positive behaviour can help anyone recover. Thank you, ma'am! Overall, Taj President provides a great homelike stay, with excellent food, hygiene and good services! Thank you, all whose names I might have missed but am grateful for the support during my stay.

To whom it concerns, Unfortunately, the hotel didn't meet my expectations. Upon arrival, I was disappointed with the check in with Miss Khushi and colleagues at the reception it took us nearly 30mins to get our room at 0645am after a tiring flight, room amenities was not set for a triple room. We had to wait another 20mins to get it done. Already the start of the vacation is a nightmare. I hope you can look into this and improve for future guests. Best, Keshav