Prestige Apartments Sandton - Westpoint

Extremely Dodgy, no check in or exit processes, Dodgy requests for payment. Very rude weird staff, no assistance from anyone , swimming pool and garden area closes at 6pm every day, Filthy rooms. Feels unsafe. Do not recommend this place at all.

We took 2 rooms but I will never recommend it to anyone ,even more the room 80 very dirty everything broken,the assistance 0/0 and when we tried to complain the HR is declined everything, never come again for this appartement . And always recorder everything before …. What it shows on picture are not reel. I’m very disappointed

While the location is good, West street itself needs to improve the security in an around the area. The “hotel” needs serious upgrading. We stayed for 5 weeks as we didn’t have another choice. We mainly slept there and had breakfast. Cleaning was very average. Sleeping was difficult as there was domestic abuse constantly above our apartment to which nothing was done about even though we reported it numerous times. The noise was unbearable going into the early morning. Moving a dozen times in the building was not an option with kids. When we called security in the middle of the night their phones were off. The drinking and strong odour of cannabis in reception while “not allowed” continued to happen. Fights broke out in the building on the weekend. As a hotel water shortages were dealt with by delivering 5 litres water bottles. In my second week of staying there, the water was off for 4 days yet the hotel claimed it was one day. Hotels in the vicinity had water delivered but this hotel claimed that the Jo-Jo was broken. When wanting to address these issues with the building manager she was extremely rude and went on to tell me how short term is not her issue she proceeded to give me the GMs details who’s number until today we were unable to get through. This “hotel section” posts many hazards including the shower head that is so rusted. It is hardly kept well. Safety issues need to be addressed as a matter of urgency.

Absolutely terrible experience. ||We reserved accommodations at Prestige for three days end-March and again three days at end-April.||We paid a 50% deposit via international wire transfer and despite numerous email requests for confirmation the funds were received we did not receive a response. We had to phone them and only then did they confirm the funds had arrived.||On March 22nd, one day before we were to arrive at Prestige, they sent an email telling us they never received any payment for our booking. That is correct - after confirming they had received the deposit suddenly they tell us no payment had been received. I tried calling them and then they provided a Watts App number to call... and this is supposedly a professional company... ||I spoke with their representative who told me everything would be alright and to arrive at the property for our intended stay. We did just that and upon our arrival were terribly dismayed by the condition of the facility.||The suite was not very clean. Carpets were not vacuumed, and the general state was depressing. The main bedroom is in a loft area and that is the only room with an HVAC system. The coffee machine did not work, there was no dish washing soap at the kitchen sink nor was there any washing soap or softener for the clothes washing machine. I sent a Watts App message for assistance and they told me they do not provide coffee machines nor any soaps or other items for the apartments. I sent them a picture of the Nespresso coffee machine in the kitchen and let them know their website has a photograph advertising the suites, and includes one with a lovely coffee machine! Now, what do I believe? The coffee machine standing on the kitchen counter and the photograph on their website or the person telling me they don't provide these?||Tiles in the exterior hallways are being replaced; the hallways were uneven where tiles had not been replaced and this caused unsafe, trip, conditions as one walked down the hallway. ||The front door lock was missing.||Cabinets had holes in them.||Tiles inside the unit were cracked and missing. Trim pieces on appliances were damaged and missing.||Baseboards were damaged.||Walls had pieces missing from them.||We immediately left the apartment and found alternate accommodation. As we left we advised staff at the lobby area of our decision to leave. The next morning I sent a Watts App message to the person I had been communicating with and advised we had not stayed and had immediately checked out and I requested they process the refund of the deposit we paid. They did respond and suddenly they found our deposit which they did agree to refund . They told me they would need my banking details and I replied I will send this upon my return home on April 8th which I did. I provided them with my bank's SWIFT number and my account number... the same bank that I used to send the deposit via international wire transfer.||They told me my bank does not appear on the list of banks their bank can transfer to. I explained as long as their bank has the proper information, a transfer can easily be made. I also let them know my bank did transfer money to theirs... which perhaps they could not understand. ||Three weeks have gone by and they refuse to respond to my request for updates on my refund. I also sent them a message through their website "contact us" page... also with no response. ||Unprofessional "service" at every turn. Stay very far away.

Mostly for short term rentals, 24*7 reception at ground. Beautiful city views.

Self-catering Apartments were clean, modern & spacious and cost effective. There are two massive buildings that comprise about 300 apartments together. Underground parking and very good Security. Conveniently located at two street corners and walking distance from Sandton city

Nice place ,however there was no water.

The guys at Reception are really helpful. Good location. The apartment we stayed in was nicely set up. The place still has apartments under construction, hence a lot of drilling and construction noise.