Pret A Manger

It's Christmas Eve and I've been a regular customer of Pret for years. So I thought it's timely to have the Xmas special turkey with cranberry sauce sandwich (priced slightly higher than others, but I like cranberry sauce so I took one). But it didn't taste fresh and it's very dry inside. Either there wasn't enough cranberry sauce or the bread's not fresh. So I took it to the counter waiting to be served. Here's the conversation I had with a certain Monica (M) at the cashier — M: so what's your problem? I: the sandwich is very dry and doesn't look fresh M: you CAN'T say our sandwich is not fresh (emphatically). We make it everyday. I: I'm just telling you how I feel about it and how it tastes to me. And then she kept saying the same over and over again with a very uncourteous demeanor. Why can't a customer not say something if it's not alright? You can have your explanation, but a customer is entitled to his own feeling and taste. At last her colleague Pawan came to me and asked if I was looking for a refund. No, I'm not! I just want to be heard and telling them how the sandwich tastes to me. I'm not looking for a cheap refund or a second bite. And I told him how badly my feedback was handled by their staffs. Unfortunately there's still no apology either from this Monica or anyone else. So I told Mr. Pawan that I wouldn't have the sandwich anymore and I gave him the remnant to be thrown away. A very bad experience and I'm not buying from this shop anymore. ❌❌❌Pret also loses a lot of credits from me.

Food and their service are both great. The coffee was amazing and they were quick to serve the drink. The atmosphere of the place is awesome, making it a nice spot to relax and enjoy your cup of coffee. Overall, a solid 4 out of 5 stars.

I’m a regular customer here, and most of the staff are friendly and professional. Unfortunately, one staff member — name tag “Bobby” — consistently manages to turn a simple coffee purchase into a negative experience. When I say “hello” or “good morning,” he does not greet back. He usually doesn’t speak at all, just nods. After payment, he silently waves a hand to push you aside, as if you’re an inconvenience rather than a paying customer. While waiting for my coffee, I had a clear view of the line and noticed this was not an isolated interaction. Every male customer ahead of or behind me received the same cold, wordless treatment — no greeting back, only gestures — while female customers were greeted normally and verbally. This pattern was consistent and easy to observe while standing there. Basic courtesy costs nothing. One person behaving like this is enough to sour an otherwise decent place. Until this is addressed and service is applied consistently to all customers, I’ll take my business elsewhere. I hope management takes this seriously.

The rare affordable place to eat or snack in ifc. Vegan options are worse now, used to be better (no vegan sandwiches or hot wraps anymore). Thanks to the recently added food labels, it's obvious everything is highly processed and not very healthy. Still, decent price/quality for the location. Gets crowded, but even in peak hours it's possible to sit a bit with a laptop.

Pastry quality has gone bad in recent years. Better pastry maybe 10 years ago. For example, almond croissants look deflated and sad.

Opening hour was quite early in the mall. The cheerful service staff in this coffee shop could give positive energy to the patrons. The environment was pleasant, but the tables were quite close to each other. Both hot and cold food were offered. The size of coffee was standardized. Soup was also available. The food offered was changing from time to time. The eatery had made some improvements for environment protection, such as drinking cups with paper cap. Price was moderate. Bread not sold during the day would be collected for donation. Hygiene condition was maintained well. Seats and tables were cleaned with alcohol spray and towel after patrons left.

Happy Thursday! This is my favorite place for breakfast & a little reading for the mind before starting a new day of work. I wanted to compliment the staff here today, for outstanding customer service. There is a mixed up of hot bread, I wanted to have Tuna Melt instead of the other one with meat, as I do not take meat for years. I am grateful that the staff gives me peace of mind by taking immediate action to exchange it for me with great smile. I will do the same for anyone if this happen, no question asked. This is the best practice that will win my heart & loyalty. Thank you so much. I will start my day in full appreciation for life's beauty. Thank you, thank you.

Nice sandwich and soup, they have vegetarian options as well.

The manager was so rude to begin with. Went to the cashier and didn't greet or anything she was making small talk with the other staff and giggling. switched to the other line and asked for iced earl grey they said they don't serve iced tea I was like cool just get me cup full of iced and pull the hot tea in. Charged me $21, cool not complaining. Went back got my drink give me this mini size of 'iced cup' and hot tea. Ask for bigger cup the other staff butt in & gave me the dirty look & said NO. Told me that's all they got - Like obviously lying. You telling me the whole freaking store doesn't have bigger cup. Pissed off that they didn't tell me when I made my order would have got something else or not getting any to begin with. Ordered again at Starbucks. Will stick with Starbucks from now on. Shitty coffee shitty food shitty attitude. If your filipino staff think so highly of themselves please don't even serve people as a job to begin with. Will not go to any pret again here.

The old and faithful. Greek yoghurt for breakfast? Yes please. A sandwich for lunch? Yes please! A taste of London in HK.

I randomly strolled in here trying to find something to eat. They had a skeptical looking sandwich in the hot case called a salmon brunch sanwich or something to that affect. I bought it, took a bite, and said yasssssss Lord! It was really good i didnt even get anything to drink. I wish i wasnt walking around eating it in the mall or i would have devoured it in a savage way. So Good!

This outlet is the worst I've seen. Totally unwilling to restock empty shelves. They could hardly muster up a ' sorry '

Stopped here for lunch many times while hanging around Central! They have a great selection of healthy lunch options: yogurts, sandwiches, salads, hot pasta, and good hot and cold drinks. The service was nice and there was never a long line at the counter. Hard to find a seat in the shop during lunch hour though, but if you do there's free wifi. Highly recommend if you need something quick to eat or drink (and aren't looking for Chinese food)!