"A platform that offers bidding-style bookings where travelers select neighborhood and star level to submit a price; this approach lets users set budget limits and potentially secure lower rates, though the exact hotel is disclosed only after booking." - Talia Avakian
Talia Avakian
Talia Avakian is a lifestyle reporter based in Los Angeles with a love for outdoor excursions, off-the-beaten-path local finds, remote and historic hotels, and innovations in food. She was previously the digital news reporter for Travel + Leisure.
Travel + Leisure Editorial Guidelines
I booked a flight and paid for the trip protection.. then 5 minutes later I realized I had a previously booked minor surgery the same day as the flight so I called to cancel my flight.. The customer service rep told me that I would be charged $50 for canceling my flight.. I thought this is why you pay for trip cancelation.. the trip protection is a scam. You will still be charged a fee even if you purchase trip protection. I will no longer be using Priceline.. I will use Expedia from now on..
Gerard T.
Google
Priceline has outstanding customer service; the representatives are always polite, professional, and go above and beyond to ensure every issue is resolved quickly and smoothly.
Mercer G.
Google
Priceline Internet provides top-quality customer care. Every time I contact them, they respond quickly and treat me with respect and professionalism.
Harvey C.
Google
My experience with Priceline was smooth; the representatives were polite, patient, and handled my request quickly.
Yes S.
Google
Very disappointed with how Priceline handled my case. The representative made it clear they had no solution for me and didn’t care about what really happened. Instead of trying to build a relationship with a returning customer, they chose to keep my money over doing the right thing — all for a few extra dollars.
It’s clear this company values profit over people. I strongly recommend others think twice before doing business with them.
James W.
Google
With Priceline, I found amazing deals on flights and hotel stays. I highly recommend them for your next vacation!
Marianne B.
Google
The service was excellent, staff was helpful, professional, and made everything stress-free and easy.