Prima Royale Hotel

We held a family gathering at the hotel, and the entire team was incredibly attentive and helpful—from the early planning stages months in advance all the way through the event itself. Every request was handled with genuine care, and we received kind, thoughtful assistance whenever we needed it. Our experience was truly excellent. Eliran, Nadia, Rita, Samir and the rest - THANK YOU!

Wish you had vending machines and some sort of Bar. Otherwise, very adequate at this price point. The Dining Room step kept things moving and clean. Food was fresh. Your staff is very nice and I especially want to thank Dinna Who was beyond patient and helpful! There was also a man I didn’t catch his name was trying to get me a reservation as well. But she went above and beyond I would have her work for me if I had a business!

We loved this hotel. It was comfortable. Dina at the front desk was so helpful. She worked hard to make our stay perfect and stress free-and it was. Housekeeping worked on our schedule and checked in during the day to see if we needed anything. It is 20 minute walk from anywhere we wanted to go. Loved our stay here

Great find! Great value and great location! Highly recommend for a quick solo trip, but nothing fancy. Super friendly team working there as well. The exercise room has all the basics for a nice morning workout, and the coffee was a nice way to start the day. Breakfast was fairly underwhelming, however, and the place looked like it could use a few upgrades here or there. Would go back for sure!

I love this hotel, my mother and I were treated exceptionally well. We were given 2 courtesy calls whilst in the room to make sure we had everything we needed. Dina the receptionist, couldn’t have been more helpful if she tried. She was absolutely amazing, my mother and I absolutely love her! She is kind, efficient, always has a smile on her face and goes out of her way to sort any problems we may have had and we did drive her a little mad :) Nothing was too much trouble for any of the staff, everyone to the manager of the breakfast was also so smiley and helpful and made us feel so welcome. Breakfast was delicious with many options and Friday night dinner was amazing with so many choices of what to eat and with my mother being a fussy eater, she even said that whatever she had was delicious. The atmosphere was uplifting and we just away feeling really happy and content. Location is amazing, we managed to get to the bus stop easily or get taxis. It’s in a great place, very close to Mamilla (within walking distance) and not long to get to the central bus or train station. I could go and on, this is our second year coming to this hotel and we will be coming back next year and I cannot recommend this hotel enough to friends, family or anyone else for that matter. If there are any problems, they do anything in their power to sort it out. The cleaning lady (I don’t know her name) is so sweet, and also goes above and beyond to make sure you have everything you need. She is amazing! The rooftop is a lovely place to sit and relax. It would be nice to just have some umbrellas as some shade. It may not be a 5* hotel however you are treated like you are in one.

Very good location, walking distance to the old city and the western wall, and also to the city centre and machane Yehuda. Manager Eliran is very helpful and did his best to make us have a good stay. Thank you Eliran!

I had a wonderful stay at the Prima Royale Hotel! The location is perfect—right in the center of Jerusalem, close to many attractions, yet still peaceful and quiet. The rooms are clean, comfortable, and recently renovated, which made our stay even more enjoyable.||The food was a real highlight—breakfast, lunch, and dinner were all fresh, delicious, and offered a nice variety. The rooftop is spacious with an amazing view of the city—definitely worth a visit during your stay.||A special thank you to Eliran, the assistant general manager, for his kindness and attentiveness. The service throughout the hotel was excellent—professional, welcoming, and helpful. Highly recommended!

I had the pleasure of staying at the Prima Royale Hotel in Jerusalem, and I can’t say enough about the incredible staff. I arrived late one night after a long journey, and from the moment I walked in, I was greeted with warmth, kindness, and genuine hospitality. They went above and beyond to make me feel welcome and settled in, and that personal touch really made all the difference. The hotel itself is lovely — comfortable, well-appointed rooms, a fantastic rooftop with beautiful views, and a location that makes exploring Jerusalem a breeze. But it’s truly the people here who set it apart. Their professionalism, friendliness, and eagerness to help made my stay unforgettable. I wouldn’t hesitate to recommend the Prima Royale to anyone visiting Jerusalem, and I’ll certainly be back.