Prima Royale Hotel

"The hotel surpassed all my expectations! I came for a special seminar given by the National Library of Israel. The staff was welcoming and accommodating right from the moment we checked in. They kept the cohort together as much as possible on the same floor, The room was clean, the bed was comfortable. And all the amenities needed were available, but best of all was the romantic view of the city (Especially the rooftop) which was absolutely splendid. The breakfast spread was very good and tasty. And I will certainly return during my next visit!"

I had a wonderful stay at the Prima Royale Hotel! The location is perfect—right in the center of Jerusalem, close to many attractions, yet still peaceful and quiet. The rooms are clean, comfortable, and recently renovated, which made our stay even more enjoyable.||The food was a real highlight—breakfast, lunch, and dinner were all fresh, delicious, and offered a nice variety. The rooftop is spacious with an amazing view of the city—definitely worth a visit during your stay.||A special thank you to Eliran, the assistant general manager, for his kindness and attentiveness. The service throughout the hotel was excellent—professional, welcoming, and helpful. Highly recommended!

I don’t understand how this hotel received such a high rating. My family, friends, and I were very disappointed. We were two families, each a couple with one child, and the rooms we received were tiny — barely enough space for a bed and our suitcases. There was hardly any room to move around. The breakfast was awful and didn’t match the standard found in most hotels. It wasn’t rich and varied as described on the hotel’s website; instead, it was extremely basic with a very limited selection. The food was cold and not fresh, there was no omelet or coffee station, the salads were dry and had clearly been sitting out for hours, the pastries and bread were store-bought, not freshly made. We were shocked to see that the Saturday morning jachnun came with store-bought tomato sauce instead of fresh homemade tomato dip. Dinner was slightly better, but still, the food was cold and far from high quality. The service at the hotel was slow, and most of the time, the front desk didn’t answer the phone. The only advantages of this hotel are its location — close to the Old City, free parking (if you arrive early enough), and the cleanliness of the rooms. I also want to mention that I left a negative review when checking out, but no one bothered to get back to me. To summerize, very disappointing and I will not return.

Amazing stay, lovely room very clean and daily refreshed. Great breakfast large selection. Staff were great and extremely helpful, especially Dina who was always there to help. Will definitely be returning.

No frills, but clean, well kept. Beds were nice and firm, which is my preference. Water in the shower gets nice and hot! There is a mini fridge in the room. I did a la carte meals; the breakfast buffet was excellent. I also signed up in advance for Shabbat lunch, and it was amazing. The staff was so friendly and helpful. On Shabbat, at first I forgot to turn on the heater, and later the room hot too warm. Two different front desk people, both not Jewish, graciously offered to turn the heater on and off. This is a classy place. A lot of families stay here, and there was a young adult seminary group who stayed here over the weekend. Close to many things - 30 min walk to the Kotel, 6 min walk to the Jerusalem great synagogue, 20 min walk to Ben Yehuda street, 25-30 min walk to the Shuk. There are a few bus stops very close to the hotel, where lots of busses stop. They all go to the train station.

There was a problem with my reservation but I MUST say that Dina was so kind, put my worries to rest, ensured me that nothing would happen to my belongings in my room…I was able to go out and enjoy the rest of my day without worrying about my room and reservation. That is what service is all about. Thank you so much, Dina!!! I want to add I got back around 8:30pm and Yosef was here. My new reservation still had not gone through yet and I was so tired. Yosef took care of me this time and he was awesome! Thank you Yosef!!!!

Wow, where do I even start? First of all, don’t believe everything people write here. The service at the hotel was just okay — nothing more. As for the room, when I book for a couple and a child, I expect a larger room, not to be crammed into a tiny couple's room with just a sofa bed opened up. Sure, other hotels do that too, but come on — you can’t do that when the room is only 16 square meters. The bed was awful — I can’t even call it a bed. We actually preferred sleeping on the sofa because the bed was so hard. Now let’s talk about the dining room — it was a complete nightmare. When we walked in, it was just horrible. The vegetables were disgusting, and we stayed there for two days, during which I’m pretty sure they didn’t replace the dips even once. Don’t go near it unless you want food poisoning. As for the eggs, they claim it’s an omelet station, but what I saw were eggs floating in oil that I’m sure weren’t fresh. The dishwashing was terrible, especially the glasses — we couldn’t even get close to them. We asked for disposable cups, and they gave us just three. When we asked for more, they said they were out. And don’t even get me started on dinner. Why should I pay an extra 500 shekels for food that literally made me want to throw up? Nothing looked appetizing. We ended up going to a restaurant, which by the way, is very hard to find on a Friday night. That’s what we paid 500 shekels for? I absolutely do not recommend even stepping foot in this place. My advice — read the bad reviews before booking. I seriously don’t understand how this hotel

We had such a great experience (the staff, the facilities, the room, the shower, the products in the shower, the bed and the sheets and the pillows, the breakfast, the room service, the location) we've already booked to stay here again in a couple of days when we return from Tzfat. I'm surprised to see the negative reviews - we've stayed for four nights and everything was faultless. And we're not exactly easy to please... It made our first visit to Israel all the more special.