Prince Arthur Waterfront Hotel & Suites

This is an old hotel but I bet it would have a lot of stories to tell. It is well maintained with some old cosmetic issues, but nothing that would affect your stay. It was clean and quiet for the most part. Large spacious rooms that could use maybe a small table or something for putting the suitcases on. Of course you can hear some traffic. There is also a pool and a hot tub as well as a washer and dryer that uses coin if you are in need of one. Security people and cameras watch the parking lot and interior of the building so you feel safe. I would stay there again for sure. My daughter and I had a good nights rest to continue on our trip. This hotel is a fair priced option with a decent stay. Other hotels tend to raise their prices ridiculously and, take advantage of travelers who have no other choices. Across the parking lot there is a boardwalk to go and look at the harbour which is beautiful.

I don't understand how this hotel has such a mediocre rating. While the secured (& 24-hour security) parking lot is great, the rest of the hotel is a disaster. The front lobby was clean, yet the customer service was extremely slow. I understand scheduling or staff issues don't always allow for 2 members but it was at least 20 minutes while the receptionist checked in two other couples in queue. The room was a complete disaster. From one hanger in the closet to badly stained carpets and peeling paint on the walls and bathroom walls. The cupboard in the bathroom was broken, with water damage and a chewed up corner, and the taps seemed to be installed backward. The toilet appeared to be an industrial toilet which was so loud, and the bathroom door only closed while being pushed hard. The bed only had two pillows, and the night stands were chipped and scratched. The view of the waterfront would have been gorgeous, had the train not been going by at the frequent intervals it had. Entertainment was great with fights on our floor and noise all night from other guests. 0/5, would never go back.

We have stayed in this hotel prior to this weekend , (it was CLE weekend, we booked during our own time and own money & the stay was amazing, the front desk clerk was amazing, the restaurant staff was amazing). Now Oct 18th check in @ 4pm & Oct 19th check out. The front desk clerk, no polite greeting to my kids nor myself during our check in (Oct 18th at 4pm) . Through out the evening it was; 'here you go' but with no politeness and friendliness that we; first nations people need to feel welcomed in this hotel. I was not here on a paid medical trip nor my family. We paid for this stay as any other hard working non-Indigenous person. I seen the front desk talk to the non-Indigenous proper & more polite than the way she talked to my family and I. This front desk lady; should not be employed by this hotel until she can learn common courtesy with First Nation people (shes a dyed red head & she is loosing her hair which is probably due to a medical condition but hopefully she can learn to greet every customer with the same respect; miigwetch). Another issue, the plumbing has not always been the greatest at the prince arthur but that does not keep us away from the Prince Arthur. We have for a plunger (Oct 18 at 11pm) for the toilet, security dropped the plunger off (security had latex gloves on but security did not supply a pair of gloves when dropping off the plunger, this security guard (( a small east Indian woman was close to the front clerk during this stay from Oct 18th to Oct 19th.)) Maybe they both can learn from Indigenous training. Miigwetch for taking the time to read this feedback.

Rooms leave a lot to be desired. Heat did not work and room was freezing. Bathtub was cracked and chipped and the carpets were pretty nastyz but the staff were amazing. Very helpful and friendly. Staff made the stay worth it.

No idea why this hotel get's a low star rating - it is wonderful. Great downtown location, lovely view of the lake, and one of the best free breakfasts I've had. The room is spacious, clean, and the bed so comfy. I love the feel of an older hotel like this rather than one of the chains. The highest recommendation from me! (Oh, and to top it off the front staff were very nice and charming.)

Nightmare! I don’t even know how to describe my disappointment with this hotel, if we can even call it a hotel! Everything, from the cleanliness to smell, safety, and other basic expectations, was awful. The air circulation and the room temperature were also terrible. It was cold, and the heater barely worked in the mid November. If the building is this old, they should either turn it into a museum or renovate it. Why waste people’s time and money like this? Regarding the safety, there were several guests on the fourth-floor hallway who were drunk or using substances, shouting, screaming, and fighting and none of the hotel staff did anything to handle the situation. This happened not once, but two or three times throughout the night. So we couldn’t sleep for even a minute.

I stayed one night at this hotel with my husband and our two children, and it was a deeply disappointing experience. We were hoping for a quiet, restful night, but unfortunately, that was not the case. The hotel seems to house many individuals struggling with addiction and homelessness. There were people hanging around the property asking for money, and many people were visibly drugged. Throughout the night, there were loud noises, shouting, and doors slamming — it was very unsettling, especially for our kids. The room itself was not clean — there were cobwebs, and the overall atmosphere felt more like a scene from a horror movie than a welcoming hotel. It’s clear that the hotel has serious issues that guests should be warned about before booking. It didn’t feel like a place for travellers, but more like a facility for people facing very difficult circumstances. While I understand the challenges some people are going through, I believe the hotel should be transparent about its current situation. Families with young children should absolutely be warned. It was a very uncomfortable and even frightening experience, and it’s not a place I would recommend — especially not for families.

I recently stayed at this hotel with my family, and I have to say—it was a fantastic value for the price! While the building is definitely older and shows its age in places, that’s actually part of its charm. You can tell this place has a lot of history, and there’s something really cozy and nostalgic about that. Our room was very spacious, and the view of the lake from our window was absolutely breathtaking—definitely one of the highlights of the stay. Breakfast in the morning was delicious, and we were especially impressed by the service. Our server, an older gentleman, was incredibly kind, attentive, and made us feel right at home. It’s rare to come across that level of genuine hospitality these days. The kids enjoyed a swim in the pool, which was decent and a nice bonus amenity for a property like this. If you’re looking for somewhere affordable with a touch of history, friendly service, and unbeatable views—this place delivers. We’d definitely stay again!

I've stayed here the last few years and plan on staying here in the future. This hotel has so much history and the ambiance is amazing. Yes it's old...106 years to be exact but that's what makes it so cool to stay at. The staff is great and the beds are comfortable. The wifi works really well for such an old building. 5 Stars!

Dude... just don't do it. It's like staying in an old Wild West saloon bar hotel, 1" thick wood walls, wooden door with a hazed glass window, old ass tv's since back when you could smoke in the rooms type old, and DO NOT USE THE HOT TUB IN THE BASEMENT!!! Felt like I was in a pot of cream of mushroom soup, but it wasn't soup. It's sad really. She's an old girl from the turn of the century (well the turn of the previous 2 centuries) and she was the flag ship of the British empire I'm sure! But she's a hostel now with a bar, a restaurant and a bathroom in every room (but don't quote me on that)

what a disappointment. booked a 4 night stay in what I expected to be a Grand old hotel. it turned out to be a run down, shabby old building. the single elevator was slow. the elevator floor was filthy. no dresser in the room. the furniture looked like Goodwill threw it out. a shabby, torn wingback chair in the corner that I was afrsid to sit in. noisy. the gaps around the very noisy AC unit were sealed up with black duct tape. the base of the wall under the window was sealed with spray foam. the building is 113 years old and shows every minute of it. a group of undesirables and panhandlers always milling around the entrance off the parking lot. definitely over priced for what you get. the view was good and the staff was friendly

We stayed in room #502 for two nights last weekend. Our room was clean and the whirlpool was really nice after a cold day outside walking. The bed was small (but we are a tall couple) and we could have used two pillow each but the room was nice having a sleeping and sitting area. Our view overlooked the city and we had windows on two sides. Being on the top floor at the end of the hallway our room was very quite so I highly recommend this room. Staff was extremely friendly. Although there seemed to be some sort of sketchy people hanging around the outside and lobby no one bothered us, in fact everyone was nice. It's nothing super fancy but everything we needed at a fair price.

Very friendly staff and excellent location to the Marina Park and restaurants in the area.The lake facing rooms have great views of the Sleeping Giant Provincial Park. The hotel and room is quite dated, and has a very old smell to it. The rooms do come with window air conditioning.

Stayed here April 26/22. The pictures looked great. Got to the hotel, it's very old. It has been slightly updated and it's decently clean. The carpets are old and questionable. The doors squeak like crazy, the beds are not comfortable at all. The walls are very thin and you can hear the people in the next room. The views were amazing. And the room we had was larger than a standard two bed hotel. The back door key card was broken the security guard had to act as a door boy. The staff was not friendly and acted annoyed when I checked in. Overall I would say for the price there are other hotels that I would have chosen but they were all booked up.

The hotel is in a good location in comparison to the waterfront, but the area around it is sketchy. Room was clean, but shows some wear and tear which can be expected in a historic building but isn't desirable. This place could be a lot better is money was invested in better upkeep.

I think 1.5 stars might be more accurate than 2. Things were strange right from booking the room. We needed joint rooms and it seemed the Prince Arthur couldn't accommodate. Then when we said we'd try somewhere else they suddenly had space. But when we showed up they couldn't find any. After 10 minutes they found adjoining rooms. The room, like the rest of the hotel, was tired and in need of updates or just a coat of paint. Anything. We were there for a wedding, which was also at the Prince Arthur. My family was told that the banquet area's PA system needed to be fixed and would be in time for the wedding. This did not happen. The speakers were shot and guests couldn't hear anything. The sound was distorted and couldn't be heard in the whole room (which wasn't that big to begin with). I will give Cathy her due....after I complained enough she had another PA system brought in and we were able to salvage the rest of the night. I'll also more that despite the sign on the front door, they are not locked, so no need to walk all them way around the back of the building to enter, like I did. I didn't eat the buffet in the restaurant but it looked good, as did a few other breakfast plates. No complaints there. I don't think I'd stay there again, unless I had a time machine to take me back to 1963. Then the decor would be perfect.

Cool Historic C.N. Hotel......if you want cookie cutter motel stay don't stay here. Staff friendly and helpful breakfast was great and the view from our room was excellent. Will be staying here again

It's a room in a historic hotel. Rooms are fine to sleep or ....whatever. switched our room from city to lakeside and then well I am not saying...but mention the price you see as you drive in and they will beat expedia. 5 stars for that.

Pretty basic accommodations. Not the nicest area. Close to the casino, if you're into that sort of thing. Stayed here to fly using the Thunder Bay airport. (Turned out to be NOT at all close to it.) Price was good but I wouldn't stay here again. They don't actually have an airport shuttle. They send you by cab with a voucher ONLY ONE WAY unless you stay there before AND after your air travel. No air conditioning in room. Basically clean. No enforcement of guests to not be loud and unruly. They did let me park the car there for free for 4 days while traveling elsewhere by air, and my car was fine when I returned so I guess that's worth something.

After reading a couple previous reviews I was hesitant to say here. It must have been updated and renovated since the last review was posted. It's still an older building but very clean and has been recently renovated. I would be back here again. I had a very nice view of the Sleeping Giant and the staff were quite friendly.

Dirty and old. No shampoo or conditioner in the rooms. beds are hard. Sheets are old. All together try to avoid

1.5/5 service: friendly beds: horrible decore: creepy the entire hotel seems like its based out of a horror movie which makes sleeping a little harder. the rooms clean but nothing special the beds are hard the pillows are firm and uncomfortable to sleep on. dont think ill ever be coming back here again.

I think a remodel would do wonders for this hotel. I'd be willing to stay here again. However, it was pretty run down. Everything was kind of worn, and the cold water in the sink didn't really work (the faucet spun freely both directions, and water wouldn't come out). However, the staff were pleasant, and everything was clean. I also dug the black and mint green tile in the shower.

This hotel reeks of owners and management that don't care about this historic building or their guests. Their tagline "Choose the Prince Arthur Waterfront Hotel for its history, quality and location" is an absolute joke. We reserved a room here because we were celebrating our tenth anniversary and we thought that an old classic hotel would be more charming than a chain hotel. Boy were we wrong. We checked into a very small dirty room with scuffed furniture and dingy peeling wallpaper. The bathroom vanity was dirty and stained, and the cold water tap was broken. We were charged a pet fee for our dog but couldn't even let him walk around the room because he kept finding old food to eat off the dirty carpet. Needless to say we kept our socks on. We checked in at midnight so the front doors were locked. The security guard opened the front door just far enough for my husband to get one foot in and then he walked away while my husband struggled with his arms full of luggage. The one positive was that the front desk clerk was kind and respectful. I hope he finds a better job soon. We paid more for this hotel room than we did for a beautiful, well appointed room at a Radisson in downtown Winnipeg the previous night. If it wasn't so late and if we hadn't already been in the car for ten hours, we definitely would have left and stayed elsewhere. Do yourself a favour and book a hotel that actually cares about their guests.

No idea what was supposed to be renovated, nothing has been renovated since the doors opened from the looks of it. Booked a lake facing view for two rooms, upon arrival was given rooms facing the city. Told front desk I had booked lake facing rooms, they looked said yes you did, we just dont have any available. Hey geniuses if your gona take the reservation you need to have it available, took a downgrade with no compensation. The "gym" is laughable at best, the pool is a disgusting, the hot tub is closed. The restaurant is outdated and overpriced, you cant charge Toronto prices in Thunder Bay. The elevator tho cool and retro is basically useless, the whole place is just soooo outdated and run down. The Good- The staff were friendly and genuinely tried to help. The location is ok I guess, the rooms were ok and at least on the surface seemed clean. This was our first trip to thunder bay and I certainly dont intend to return, that being said if I do I think I would stick to a chain hotel. Also they have a dot matrix printer, blast from the past!!!

Don't stay here. This hotel is old and run down. Hair dryer was broken. TV an old rear projection piece of junk. Shower faucet missing pieces. 2 inch gap under door means a laser beam of light brightens the room during the night. The original hot tub is boarded up and there is a cheap replacement that is no warmer than my grumpy aunt Linda's gaze. The change rooms have large sections boarded up with plywood, with electrical cords dangling from the ceiling. Looks like something you'd see in a horror movie. There were no towels near the pool area and we had to back track to the front desk. The free breakfast included was actually good! Yes, one bright spot, right? Nope. There was one waitress serving about 15 tables. It was a disaster. Upon checking out of this hellhole, neither of the front desk employees asked how our stay was. They know this hotel is terrible. This hotel is falling apart and I don't think anyone there cares. Like I said before, don't stay here.

This hotel offers a great view of the harbour but little else. The rooms are ancient, the washrooms spartan and stained, but all was clean. Breakfast was included and was surprisingly generous. But there must be better places to stay in Thunder Bay.

You know, if you're looking for an ultra modern, chic hotel, with tons of amenities, this is not for you. If you're looking for the charm only an old building can give you, with its high ceilings, up to date facilities but done so that they fit in well with the age of the building, its a comfortable, usually quiet place, but still child friendly. It enjoys a good reputation for a nice, affordable meal, well-loved interior, respectable and clean rooms and suites, ..its predictable. I like that. No surprises. I expect a crisp clean bed; pleasantly smelling surroundings; older but clean; friendly service, and a pool/sauna to finish my day. You'll find a comfortable/casual dining room overlooking the largest of the great lakes, Lake Superior. If you request a window view, you can watch sailing boats in the harbour, mixing with the lake and ocean-going vessels ready to take on a full load before departing to places like Chicago, Detroit, the Bahamas. You will also see children in Marina Park enjoying the dipping pool, the skate boarding facility, as well as business folk on their lunch hour taking time to finish that last chapter on a bench near the water, and of course, vacationing couples, usually guests of the hotel, enjoying the boardwalk and the invigorating lake breeze in their hair. Its an historic landmark in what used to be the city of Port Arthur before it amalgamated with Fort William, to the south, becoming the new city of Thunder Bay, in 1970. Try it, I'm sure you'll like it very much! K.F. (a former resident of the city, now living in Burlington, Ontario)

This hotel is something out of a horror movie. Super old, dirty, water-stained suites with ancient carpets/furniture/bathrooms. After driving all day with the next day also being devoted to driving, I was happy just to have a place with an air conditioner to sleep peacefully for the night. The shower was horrible (no pressure, extremely difficult to control the temperature), but I was willing to look past that as long as I could have a restful sleep. My partner and I were awoken at 6:30am to a rapid, loud dripping sound - the ceiling was leaking! And we weren't even on the top floor! In my sleepy haze, I called the front desk, and they sent housekeeping up to check it out. Then, front desk called back and informed us they were sending maintenance.... In an hour and a half! I had to call back and request that we were moved to a new room! They didn't even think to offer this to us - they expected us to stay in a room with a constant drip from the ceiling near the bed and, I guess, wait for maintenance?? It was appalling. This place is garbage.