Lovena B.
Yelp
1-Star Review -- BEWARE: Vehicle Damaged by Valet, No Accountability from Management
I rarely leave reviews, but my experience at Prince Conti Hotel in New Orleans was so unacceptable that I feel obligated to warn others.
I trusted this hotel with my car by paying for their valet service. On July 4th, I left my vehicle in their care. The next day, I received a call from the hotel's assistant manager saying they had seen a video showing their valet likely damaging my car while parking another vehicle. When I arrived, I found a large dent running from the driver's door to the passenger side. The assistant manager admitted fault, told me "it's on us," and reassured me the door still worked.
That turned out to be false. The moment we left, I discovered the driver's door could not be opened from the outside. I had to crawl over from the passenger side, which is a serious issue given I have a leg injury that has now worsened after weeks of doing this.
From there, the situation only got worse:
The hotel promised this would be "handled quickly." That never happened.
Calls went unanswered, and follow-ups were always initiated by me, not them.
The insurance company took weeks to even send an adjuster.
Before I had to contact my own insurance company, I waited on the hotel's insurance company for updates. After no movement, I called on a Friday afternoon. Only then did I get things moving, and my insurance set an appointment for Monday. Now I will be without a vehicle for over a week without a rental. I am in a Master's of Social Work program that requires me to complete my internship, and I will be missing days because the bus does not run on a consistent schedule. Otherwise, I would need to pay for Uber/Lyft at around $15 one way.
I have missed important appointments, my injury has worsened, and I have had to fight for every single update. This hotel took my money for valet service, damaged my car, admitted fault, and then left me stranded in bureaucracy and delays.
If you value your time, your health, or your property, do NOT book here. Management will smile and reassure you in person but disappear when it is time to take responsibility.
Hotels only seem to respond when their reputation is on the line, so I hope this review makes them finally do the right thing.