Prince Hotel, Hong Kong

I am so please with the hotel in area of amenities, cleanliness, the room and most of all the service level from the team. I wish to commend particularly on Polly. From day 1 I stepped into the hotel for checking in, the great smile never stop till day 5 of my family checking out. She is attentive and greets you by your name and she attend to every need for my family. Her attitude towards work and hotel guest is so wonderful which I am rarely see from most of my travel. Also I would like to thank the rest of the team members, Wing, Rainie, Leo, Kenny, Amy and Vivian. Their personnel touch in creating a joyous stay with them make me wanna come back and stay in their hotel again. Kudos to Polly and the team. Keep it up and I will see you guys again for my next trip.

Thoroughly impressed by Prince Hotel. We stayed here for 3 nights. 3 highlights from my stay… Sleep: bed was very comfortable! I had a good sleep throughout my stay. We could hear some noise from what seemed like a music event in the first day of our stay but noise eventually went away towards the end of the night. Location: absolutely perfect. Harbor City mall is connected to the hotel so easy access to stores and restaurant. The ferry and bus terminal , located in China Hong Kong City, is also a 3-minute walk from the hotel. MTR is near. Gym: A gym open 24 hours! It has all the equipment you need. I will be back. Paul

My wife and I just spent 10 days at the Prince Hotel; a full week, then a few days in Macau and Shenzhen, and finally three more days back at Prince Hotel. The location was perfect: easy connection to the airport, the Macau bridge, and the West Kowloon train station. Restaurants abound nearby. All the hotel staff were friendly and helpful, and recognized us on our return. We would be happy to return again any time. Thanks, Prince Hotel!

Great experience staying at the the Prince Hotel. Service was great Location is perfect as it location is convenient for shopping, food and sightseeing. Disappointed with our daily breakfast as the fruit selection, not a lot to choose from and the pastries not fresh and need a better selection. Rooms very clean and comfortable. Definitely return.

Stayed 5 nights. The room was clean. The room keeping staff are very caring and do a really good job. The breakfast on the 3rd floor during was amazing. The hotel staff are very friendly and supportive of any request. The location is perfect. My whole experience was super good. I will come back ! Thank you Prince Hotel for your care and amazing experience !

Great experience. Sara Cheung was very helpful at check-in and ensured our stay was comfortable. Ivan was fantastic at checkout. They are both produce very good image for the hotel

The hotel is better than photos shown. Room is very clean. Spacious enough. Good location. Most commendable was the staff. Always willing to help. Would stay here again if I am going Hongkong. One special mention to Edmund at concierge. Thank you for your help. Even though we didn’t ask, he offered seeing that we MIGHT need.

The Prince Hotel (Marco Polo) is almost at the tip of the Kowloon peninsula and in an upscale location next to the Gateway Shopping Centre. Its front entrance is not a grand entrance but almost hidden. However, the service from the front desk and the concierge desk was excellent. My room was clean and the cleaning crew was also excellent. There is some confusion between this hotel and one that is simple call the “Marco Polo Hotel”.

Found this by chance because the first hotel we booked didn't have the beds we needed so we were desperate to find something nearby with availability. We lucked out. Location is in the heart of Tsim Sha Tsui downtown, connected to 3 large malls, across from Kowloon Park, and right next to the China Ferry Terminal. Only thing that could improve this is being even closer to a metro, but 8 minutes to Austin and 7 minute walk to Tsim Sha Tsui is fine. The staff is wonderful. Victor Ho really stepped it up, from the quick phone exchanges when we were looking online and wanted to confirm 2 beds and a crib, to getting us an upgrade to a substantially bigger room (much appreciated by our toddlers), and making it easy to extend our stay. Other staff helped with our luggage that was stuck (had to pry it open with a screwdriver), offer us directions, and room cleanup was great (our kids are sloppy). Everyone was extremely helpful. I'm now a silver member and would stay here again. Word on the street is that of the high end hotels in HK, Prince is number 2 and now I know why. Elevators are annoying because on the first floor lobby they don't light up and they close automatically super quickly so when it dings right when you press the button and don't spot which of the 8 is opened immediately and rush towards it, you miss it, and even worse, that one doesn't stay on the floor. The elevators attached to the mall on the 2nd floor is convenient to access the mall, but again the design is terrible. There are lights, but it's not intuitive and flashes way too slowly to realize which elevator is ready. This can easily be fixed if the light flashes rapidly.

The bathroom looks nice with the shower, but why doesn't the towels have a proper storage place? Rather it takes up space on the counter that I could use for my stuff The amenities provided in the bathroom is plentiful and well presented. The room has several storage options with closet, drawers, cabinets. Two twin beds, I feel that it needs queen sized beds. There were also no mobile phones to offer guest. Really like how it's connected to the mall. Don't need to go outside to get anything. Only thing to make it better is connected to MTR. We literally did everything in the mall. Also I wish they had electrical outlets that are international, meaning don't need adaptors. Also having usb plugs would make this place up to date. With that being said, the staff were really friendly and helpful. The hotel looked really nice, though their lobby is a bit small, it does the job.

Do not consider this hotel! Behind its modern decorations, there is a team who does not know how to serve its customers. We prepaid 7 nights but ended up staying 3 nights due to HK government shortened the quarantine requirement. A refund of un-used 4 nights was due at time of checkout on 23 Aug 22. 60 days have goneby yet this refund is still outstanding regardless of our phone calls and emails. What happened to Hong Kong efficiency? Such processing time is un-heard of even in underdeveloped countries. Be advised when you consider doing business with this hotel.

Wonderful hotel within/next to the fabulous Harbour City Mall. The rooms were both clean and large, similar to their bathrooms. Some of the items were a bit dated - alarm clock, television, closet, but it's not an issue. I think the main plus is having a very good and modern 4-star hotel, within the most popular tourist area of Hong Kong. This area is wonderful for a diverse selection of great restaurants, great bars, tourist-friendly currency exchange shops, and all of the same big branched department stores that you would find for major shopping destinations. If this touristy spot is not your cup of tea, it is a literal 2 block walk from the Tsim Sha Tsui/East Tsim Sha Tsui metro stations. (Hint: Make sure you check the exit and use Harbour City Mall/Prince Hotel as your destination landmarks, to help you locate yourself on the map) We also got complementary international breakfast. Although I know Hong Kong best for it's food, I was thoroughly impressed and satisfied by the selection of fruits, breakfast foods, customizable omelet and noodle station, dessert/pastry bar, and fresh juice stations.

The location and awesome breakfast buffet that includes American, Chinese and Japanese item is absolutely fantastic. But the room I stayed in was old and the amenities very dated... I think its a hit and miss as my 2 co-workers both had great views and bigger rooms.

The Marco Polo Prince Hotel is a lovely hotel. With a direct connection to the Harbour City shopping mall, it's also very convenient for walking around to go shopping. Harbour City shopping mall also serves as a handy landmark for trying to figure out how to get back to the Prince Hotel after you've been wandering around outside. The staff here are all cordial and helpful. Everyone who works at the front desk and most of the people in the lobby greeting guests are fluent in Cantonese, Mandarin, and English, which is especially helpful for foreign travelers. The rooms are clean and fully up to "Western" standards if that is something you are concerned about. Each room also comes equipped with a smart phone that you are encouraged to take with you as you travel out and about Hong Kong. There's a map that is useful for navigating around town, but I personally found the phone somewhat confusing to use at times. One of the few negatives about the Prince Hotel is that if views of Victoria Harbour are something you're looking for, you will be hard pressed to find a room that will meet that request. We were told that we had one of the few corner rooms that actually has a view of the Harbour. Unfortunately, we were on the 5th floor, so our view of the Harbour was mostly obscured by the tall buildings surrounding the hotel. In the end, we had a lovely view of the construction being done below us. tl;dr: I wanted to really love the Prince Hotel, and while I enjoyed my stay here, I wasn't really "wow-ed." It's a pretty standard "high-end" hotel (is that an oxymoron?), but definitely not a bad option to choose in Hong Kong.

Decent hotel in a great location located within the Harbour City development.