Prince Hotel, Hong Kong

Fantastic experience!|When we arrived, we were surprised to have been upgraded to a Superior Suite with a living room, a spacious bedroom with two beds, a nice bathroom, ample space to put our luggage, and a coffee and a tea maker: great! We really enjoyed the two nights: it was very quiet, the beds were comfortable, so we had an excellent sleep. We also enjoyed the breakfast buffet that offered a very wide variety of foods, including fresh fruits. The breakfast area felt a bit chilly, however. |On checkout we were surprised again: our flight left in the evening, so we wanted to store our luggage during the day. We also asked whether we could spend some waiting time in the seating area near the reception. The Service Manager personally took care of our requests. He offered access to the Guest Lounge with complimentary drinks and snacks, then he checked the departure times of the A21 airport bus, and when it turned out that the bus we wanted to take was leaving shortly after his shift ended, he even escorted us to the bus station on nearby Nathan Road. We felt like royalty! Thank you so much!||There is a notice in the bathroom stating that towels hanging will not be changed to help the environment. The shower door is the only place where they can be hung. So, you hang your bath towel there to dry during the day, but where do you hang the other towels?||We had booked a "Queen or Twin Room" and had asked the hotel by email at least three times to confirm a Twin Room. We never got an answer. The day before arrival we called the hotel twice. We were put on an endless hold and gave up after five minutes.

Stayed 5 nights. The room was clean. The room keeping staff are very caring and do a really good job. The breakfast on the 3rd floor during was amazing. The hotel staff are very friendly and supportive of any request. The location is perfect. My whole experience was super good. I will come back ! Thank you Prince Hotel for your care and amazing experience !

From the moment we got to the hotel to check in, the staff were very friendly and accommodating. My 3 year old nephew was about to start a tantrum but one of the Concierge team gave him a puzzle toy that made him feel better. Pinky from the Front Desk arranged for our rooms to be on the same floor & also ready by 1pm. Concierge headed by Joe helped us arrange a bouquet of birthday flowers for our Mom, adding a birthday cake plus a sweet note on the bathroom mirror, in our local language even! Kooby & Tom were very helpful with dinner suggestions and even made the reservation for our big group of 10 to celebrate our Mom’s birthday altogether. Upon check out, luggage collection & drop off at our shuttle bus was super easy as Edmond, Joe, Kooby, Tom, & Sam were all there to assist and help us with everything. Definitely recommend the Prince Hotel and would love to come back again — thank you for the warmest welcome & amazing hospitality.

Unbeatable location in Kowloon perfect for my mom who is a senior easy to get around. Rooms were big. The best part were the staff. Tom at reception was always helpful taking our family photos and helping with our things. Kooby our concierge helped me find an unfindable tennis racket and always was just a whatsapp message away for resto reservations and any questions we had. Thank you Tom and Kooby keep up the great work and see you guys agin

My overall experience with Prince Hotel was an amazing one - the first impression that the front office staffs left me with was top notched. They delivered great service, seamless check in process, knowledgeable on all hotel facilities and provided local travel recommendations too! Despite the multiple questions i had, they answered all of them with patience and with a smile on their face! Thank you once again - Pinky, Ken, Sara, Eddie, Ceci and Joe - for making my 5D4N in Hong Kong such an amazing one. Not to mention, they also provided guides on my day trips to Macau and Shenzhen (which was quite a confusing one for me due to the multiple train/ bus rides required).

I stayed with my mom and a one-year old baby for two nights and words cannot justify the hospitality I felt here. A big shout out to Kooby and Gary who helped on our luggage’s, stroller and shopping bags all the time. Everyone at the hotel was super friendly and caring. It was a great experience.

Good location, just above the Harbour City Plaza for high end shops, a few meters to A25 bus stop going to the airport and to China Ferry Terminal for buses to Temple Street Night Market and other areas. The staff are courteous specially Sam who helped us with our bags, gave us umbrellas because it was drizzling and accompanied us to A25 bus stop. Though we did not get the harbour view from our room it was a good stay.

Had an exceptional stay at the property. Room was nice modern and clean having all necessary amenities. Location is great being a short walk from the metro, and part of a huge shopping mall too. What made the stay amazing was the duty manager Kelvin and his front office team who not only saw to a seemless check in, but made us feel like royalty throughout our stay. 100% recommended!

Found this by chance because the first hotel we booked didn't have the beds we needed so we were desperate to find something nearby with availability. We lucked out. Location is in the heart of Tsim Sha Tsui downtown, connected to 3 large malls, across from Kowloon Park, and right next to the China Ferry Terminal. Only thing that could improve this is being even closer to a metro, but 8 minutes to Austin and 7 minute walk to Tsim Sha Tsui is fine. The staff is wonderful. Victor Ho really stepped it up, from the quick phone exchanges when we were looking online and wanted to confirm 2 beds and a crib, to getting us an upgrade to a substantially bigger room (much appreciated by our toddlers), and making it easy to extend our stay. Other staff helped with our luggage that was stuck (had to pry it open with a screwdriver), offer us directions, and room cleanup was great (our kids are sloppy). Everyone was extremely helpful. I'm now a silver member and would stay here again. Word on the street is that of the high end hotels in HK, Prince is number 2 and now I know why. Elevators are annoying because on the first floor lobby they don't light up and they close automatically super quickly so when it dings right when you press the button and don't spot which of the 8 is opened immediately and rush towards it, you miss it, and even worse, that one doesn't stay on the floor. The elevators attached to the mall on the 2nd floor is convenient to access the mall, but again the design is terrible. There are lights, but it's not intuitive and flashes way too slowly to realize which elevator is ready. This can easily be fixed if the light flashes rapidly.

The bathroom looks nice with the shower, but why doesn't the towels have a proper storage place? Rather it takes up space on the counter that I could use for my stuff The amenities provided in the bathroom is plentiful and well presented. The room has several storage options with closet, drawers, cabinets. Two twin beds, I feel that it needs queen sized beds. There were also no mobile phones to offer guest. Really like how it's connected to the mall. Don't need to go outside to get anything. Only thing to make it better is connected to MTR. We literally did everything in the mall. Also I wish they had electrical outlets that are international, meaning don't need adaptors. Also having usb plugs would make this place up to date. With that being said, the staff were really friendly and helpful. The hotel looked really nice, though their lobby is a bit small, it does the job.

Do not consider this hotel! Behind its modern decorations, there is a team who does not know how to serve its customers. We prepaid 7 nights but ended up staying 3 nights due to HK government shortened the quarantine requirement. A refund of un-used 4 nights was due at time of checkout on 23 Aug 22. 60 days have goneby yet this refund is still outstanding regardless of our phone calls and emails. What happened to Hong Kong efficiency? Such processing time is un-heard of even in underdeveloped countries. Be advised when you consider doing business with this hotel.

Wonderful hotel within/next to the fabulous Harbour City Mall. The rooms were both clean and large, similar to their bathrooms. Some of the items were a bit dated - alarm clock, television, closet, but it's not an issue. I think the main plus is having a very good and modern 4-star hotel, within the most popular tourist area of Hong Kong. This area is wonderful for a diverse selection of great restaurants, great bars, tourist-friendly currency exchange shops, and all of the same big branched department stores that you would find for major shopping destinations. If this touristy spot is not your cup of tea, it is a literal 2 block walk from the Tsim Sha Tsui/East Tsim Sha Tsui metro stations. (Hint: Make sure you check the exit and use Harbour City Mall/Prince Hotel as your destination landmarks, to help you locate yourself on the map) We also got complementary international breakfast. Although I know Hong Kong best for it's food, I was thoroughly impressed and satisfied by the selection of fruits, breakfast foods, customizable omelet and noodle station, dessert/pastry bar, and fresh juice stations.

The location and awesome breakfast buffet that includes American, Chinese and Japanese item is absolutely fantastic. But the room I stayed in was old and the amenities very dated... I think its a hit and miss as my 2 co-workers both had great views and bigger rooms.

The Marco Polo Prince Hotel is a lovely hotel. With a direct connection to the Harbour City shopping mall, it's also very convenient for walking around to go shopping. Harbour City shopping mall also serves as a handy landmark for trying to figure out how to get back to the Prince Hotel after you've been wandering around outside. The staff here are all cordial and helpful. Everyone who works at the front desk and most of the people in the lobby greeting guests are fluent in Cantonese, Mandarin, and English, which is especially helpful for foreign travelers. The rooms are clean and fully up to "Western" standards if that is something you are concerned about. Each room also comes equipped with a smart phone that you are encouraged to take with you as you travel out and about Hong Kong. There's a map that is useful for navigating around town, but I personally found the phone somewhat confusing to use at times. One of the few negatives about the Prince Hotel is that if views of Victoria Harbour are something you're looking for, you will be hard pressed to find a room that will meet that request. We were told that we had one of the few corner rooms that actually has a view of the Harbour. Unfortunately, we were on the 5th floor, so our view of the Harbour was mostly obscured by the tall buildings surrounding the hotel. In the end, we had a lovely view of the construction being done below us. tl;dr: I wanted to really love the Prince Hotel, and while I enjoyed my stay here, I wasn't really "wow-ed." It's a pretty standard "high-end" hotel (is that an oxymoron?), but definitely not a bad option to choose in Hong Kong.

Decent hotel in a great location located within the Harbour City development.