Prince's Gate Boutique Hotel

Our experience was nothing short of incredible. The room was beautiful, the service outstanding, and every detail exceeded expectations. One person who truly made our stay unforgettable was Cindy. I proposed during dinner, and she went above and beyond to make the night perfect — setting up a stunning table and providing the kind of service you only dream about. Her excitement and joy for us were genuine and contagious. We ended up staying two extra nights, and Cindy continued to make each evening special. She turned what was already an amazing trip into something we’ll cherish forever.

Our family had the pleasure of enjoying a three-day, two-night stay in one of your incredibly luxurious suites - Premier Two Bedroom Apartments We would like to express our heartfelt gratitude for the exceptional experience. The suite was not only spacious and beautifully designed but also impeccably clean and tidy. Every detail reflected elegance and comfort, making our stay truly relaxing and enjoyable. The dining experience was equally impressive. The dinner served was delicious, with a wonderful variety of flavors that delighted our entire family. Moreover, we were particularly touched by the warm, responsible, and attentive service provided by your staff. Their dedication and hospitality made us feel genuinely cared for throughout our stay. Thanks to your outstanding accommodations and service, we had a wonderful and memorable holiday. We are already looking forward to returning in the future! Thank you once again for everything.

The service was exceptional in the hotel. We had one of the designer rooms was a medley of patterns for the eyes and on the ground floor (which i recommend). Everything you needed was in the room. The dark-out curtains were a blessing. Parking was good but first come first served style so not guaranteed. Overall a lovely stay and would go again. Might try a different style room just for reference :)

I had three nights here earlier this month with a group of friends. The hotel is excellent. Comfortable rooms and the staff couldn't be more helpful, particularly Prashant and Ailsa. Breakfasts are very good. We also had a formal dinner in the dining room - food and service first class. Thanks to all there.

Charming Vintage Boutique Hotel with Great Service Prince's Gate Hotel is a beautiful vintage boutique hotel — perfect for those who appreciate classic architecture and old-world charm. I personally liked the unique feel of the place. We booked a 2-bedroom suite. The master bedroom had a heater, though it wasn’t very effective. The second bedroom, living area, and bathrooms had no heating initially, which made it a bit uncomfortable. However, once we requested extra heaters, the hotel staff provided them promptly and things improved. It would be great if the hotel considered upgrading the heating and water systems for better comfort and energy efficiency. A special mention to Ms. Star at the reception — she was extremely helpful, courteous, and professional. Check-in was smooth, and the reception area is stunning, complete with two cozy fireplaces that add to the charm. During our stay, the hotel’s pool was under maintenance, but they made alternative arrangements at the Polynesian Spa, which was a thoughtful touch. Overall, it's a good stay for those who appreciate historic boutique charm and a gracious atmosphere. Just be mindful of the heating situation in colder months

The Prince Gate hotel really is a one of a kind gem! Laced in history, the hotel is unique and not your average hotel stay making it all the more special. Although what made this place 5/5 stars was the impeccable service and attention to detail. Star in particular was amazing. She was so thoughtful and kind. Hearing of my father’s illness, she took every action to make our stay a memorable one and I can’t thank her enough. We felt so special and cared for, and we now have lovely memories to commemorate the trip - including professional photographs. Thank you for again, Star. We appreciate you so much!

The service here is wonderful. We had a problem with the heat and they came and showed us how to work the heat. The room is beautiful and romantic. The bathroom is old fashioned, but up to date. I loved the place.

We recently stayed at the Princes Gate Hotel in Rotorua and had a wonderful experience. The moment we walked in, we were impressed by the interior – it truly feels like stepping back into a royal old-time era, with its charming décor and classic elegance. Check-in was smooth and welcoming, thanks to Parshant at the front desk. He was very professional, friendly. His warm service added a great start to our stay. Overall, the hotel combines historic beauty with excellent hospitality. We would highly recommend the Princes Gate Hotel to anyone visiting Rotorua who wants both character and comfort.

Knock down the building and rebuild a brand new hotel. The place is disgusting from top to bottom and should be condemned. The room is musty and smelly. The carpet and curtains are filthy. There are filthy chandeliers hanging over our bed with cobwebs in them. No screens on the windows. Old furniture. I've been coughing and spitting up phlegm since I entered the room and my husband's allergies are on full force. We booked this through Goway travel who specializes in New Zealand and cannot express our disappointment and upset enough as this is our once in a lifetime vacation to New Zealand. Don't waste your money. Really horrific. Not a boutique hotel at all - it's an antique hotel that should be thrown out.

This is a super cute hotel in downtown Rotaruo, very close to shops/restaurants/activities in the area. The staff is incredibly kind and helpful. The building itself is older (built about 120 years ago), but they seem to be keeping the building itself in great consolation. They also have great wraparound porches on both floors that provide nice space for relaxing at your room. Oveee red all highly recommend. The restaurant is very good as well.