Prince's Gate Boutique Hotel

The service was exceptional in the hotel. We had one of the designer rooms was a medley of patterns for the eyes and on the ground floor (which i recommend). Everything you needed was in the room. The dark-out curtains were a blessing. Parking was good but first come first served style so not guaranteed. Overall a lovely stay and would go again. Might try a different style room just for reference :)

We recently stayed at the Princes Gate Hotel in Rotorua and had a wonderful experience. The moment we walked in, we were impressed by the interior – it truly feels like stepping back into a royal old-time era, with its charming décor and classic elegance. Check-in was smooth and welcoming, thanks to Parshant at the front desk. He was very professional, friendly. His warm service added a great start to our stay. Overall, the hotel combines historic beauty with excellent hospitality. We would highly recommend the Princes Gate Hotel to anyone visiting Rotorua who wants both character and comfort.

Charming Vintage Boutique Hotel with Great Service Prince's Gate Hotel is a beautiful vintage boutique hotel — perfect for those who appreciate classic architecture and old-world charm. I personally liked the unique feel of the place. We booked a 2-bedroom suite. The master bedroom had a heater, though it wasn’t very effective. The second bedroom, living area, and bathrooms had no heating initially, which made it a bit uncomfortable. However, once we requested extra heaters, the hotel staff provided them promptly and things improved. It would be great if the hotel considered upgrading the heating and water systems for better comfort and energy efficiency. A special mention to Ms. Star at the reception — she was extremely helpful, courteous, and professional. Check-in was smooth, and the reception area is stunning, complete with two cozy fireplaces that add to the charm. During our stay, the hotel’s pool was under maintenance, but they made alternative arrangements at the Polynesian Spa, which was a thoughtful touch. Overall, it's a good stay for those who appreciate historic boutique charm and a gracious atmosphere. Just be mindful of the heating situation in colder months

The Prince Gate hotel really is a one of a kind gem! Laced in history, the hotel is unique and not your average hotel stay making it all the more special. Although what made this place 5/5 stars was the impeccable service and attention to detail. Star in particular was amazing. She was so thoughtful and kind. Hearing of my father’s illness, she took every action to make our stay a memorable one and I can’t thank her enough. We felt so special and cared for, and we now have lovely memories to commemorate the trip - including professional photographs. Thank you for again, Star. We appreciate you so much!

From the moment I arrived, the check-in service was exceptional—warm, welcoming, and efficient, making me feel right at home. The staff went above and beyond to ensure everything was perfect. The room was beautifully appointed, spacious, and spotlessly clean, with a classic charm that made the stay truly memorable. Every detail felt thoughtful and elegant. Highly recommend this hotel for anyone looking for comfort and top-notch service in a stunning setting!

Great location. Can walk to places to eat. Perfect location for the show across the road. Close drive to everything. The reception service was welcoming and pleasant. Our room. 30, was OK. As others had mentioned it had issues with worn out bathroom and furniture. The little kitchen cupboard needs a tidy up. For the $320 we paid you would appreciate a bit more. Maybe a note regarding the out of service spa on website.... Nice option of Polynesian spa. The breakfast was really nice. The options were great. Really loved the custard pastry. The happy hour was far from happy. That let our stay down. Maybe keep up with your stock so you don't run short of everything.

We had a really lovely stay here and would highly recommend it to anyone looking for a really nice place to stay. Located fairly centrally, PGH is easy walking distance from a lot of shops and food places. The room was well appointed and fairly comfortable. The breakfast was nice but I don’t know that it was worth the price and we chose to head down the street to a cafe on our second morning. There is some fairly noisy construction nearby atm and there is definitely the scent of Rotorua around the place (sulfur from the hot springs if you didn’t know) but neither of these things are the hotels fault. I would absolutely consider staying here again in the future and definitely recommend it to anyone looking for a really nice place to stay in Rotorua.

We stayed here for 1 night and booked two rooms. We were in Rotorua for a family reunion. The hotel was wonderfully accommodating and gave my parents a downstairs easy access room and my brother and I were in a generous room upstairs with a large king size bed and single bed. When we arrived, it was a cold day and we found the heating already on in the bedrooms. Even better was a roaring fire in the beautiful lounge with happy hour drinks. We had dinner at the lovely restaurant with excellent service.|We can't wait to come back and stay here again.|beds comfortable, service great, rooms generous and with a gracious old school / traditional feel. Couldn't be happier with our choice and excellent value for money.

Knock down the building and rebuild a brand new hotel. The place is disgusting from top to bottom and should be condemned. The room is musty and smelly. The carpet and curtains are filthy. There are filthy chandeliers hanging over our bed with cobwebs in them. No screens on the windows. Old furniture. I've been coughing and spitting up phlegm since I entered the room and my husband's allergies are on full force. We booked this through Goway travel who specializes in New Zealand and cannot express our disappointment and upset enough as this is our once in a lifetime vacation to New Zealand. Don't waste your money. Really horrific. Not a boutique hotel at all - it's an antique hotel that should be thrown out.

This is a super cute hotel in downtown Rotaruo, very close to shops/restaurants/activities in the area. The staff is incredibly kind and helpful. The building itself is older (built about 120 years ago), but they seem to be keeping the building itself in great consolation. They also have great wraparound porches on both floors that provide nice space for relaxing at your room. Oveee red all highly recommend. The restaurant is very good as well.