Princess Cruise Lines, Ltd.

We cruised over Christmas in 2024. We got the plus package which was well worth it. The ship and itinerary was good. The cruise director was good. We had a mini suite which was a great size. We did have a very loud noise in our cabin for 3 nights which made it impossible to sleep. On day 4 the cruise found the issue and took care of it. The cruise did a lot to celebrate Christmas and the ship was decorated nicely. The bad part was the majority of the buffet meals were cold. Our waiter in one dining room was awful however in one other dining room was good. Our room steward was great and the refresh your room 2 x daily unlike Norwegian which is 1 x day. If the food had been up to the usual Princess standard it would have been 5 stars.

Don’t shop at Effy!!! Poor quality, high prices and the discounts they offer are a scam!!! Way over priced. Do not recommend!! The actual cruise was amazing!!! Couldn’t say enough good stuff about the crew, the food, the experience!!! Thank you!!!!

This is my first cruise aboard the Princess Cruise line so as usual, I'm here to give you my unbiased review and pictures and highlights of our trip. My wife and I have cruised with most of the other lines so we have quite a bit of experience to compare with and we were both pleased with our adventure aboard the Emerald Princess out of Ft Lauderdale FL. It's not their biggest boat and it's not their smallest boat, it's medium sized and carries about 3,000 passengers, to give you an idea. It was refurbished back in 2019 I think I read and the boat still looked new and fresh, so they did a good job. Our cruise was to the Panama Canal with several ports before and after. I plan to write a separate review and upload pics for each one of those separately. Let me start off by saying that this is the PERFECT cruise for a middle aged to older couple without kids or leave your kids at home. Yes, they do have a facility for children of all ages, (no children's pool area tho) but we were on the boat for 12 days and I doubt there were 20 kids or less on there. Whereas other lines have lots of stuff for kids to do, this cruise line is best for those without. The entertainment nightly was awesome! Some nights it was a Broadway style show, another Rock and Roll or Soul Music tribute, an Elton John & Billy Joel pianist, a Frank Sinatra style singer tribute, Whitney Houston artist another night and even one of the best mentalists in the world, Jeff Newman another night. I always suggest going to the theater 30 mins early before showtime to get the best seats. And The food was above average in most places and AMAZING in the specialty and casualty dining. First off, the buffets didn't disappoint at all. Plenty of variety and choices always, for all meals. Fresh burgers, hotdogs, fries, fresh pizza, street tacos and more could be had up to 11pm. (Sorry, no 24hr pizza tho). The casual dining on the Emerald Princess included the Planks BBQ, the Salty Dog Pub, and the Steamers Seafood. The Planks BBQ is the one not to miss, their BBQ was some of the best southern style BBQ you will ever have and the macaroni and cheese is to die for. Specialty dining at the Crown Grill and Sabatinis is a must do on your list as well. The steaks are perfect at the Crown and the Italian food and atmosphere and selections at Sabatinis are better than most any place on land we have ever been to. And for regular dining, the service and food there was always good and the menu changed daily. You could also always have two of anything you wanted, even entrees, they encouraged it. And let's not forget, they still over a decent menu for unlimited 24hr room service as well. It's a very relaxed ship and daily schedule. Not a whole lot going on during the day. There is usually a singer or small band or a Piano man or a string duet playing in some venue or bar area around the ship every hour or two. They push the shopping and art experience heavily of course. Bingo and various little events happen at least twice a day. I saw 4 pools, 6 hot tubs, pickleball, mini golf, and a running track in addition to the spa and gym areas. I've uploaded all the pics from around the ship. Lastly, DEFINITELY take advantage of the Princess Plus package. Not only does it save you money but the added benefit of food and drink delivery to you anywhere on the ship is worth more than anything.

Love Princess Cruise lines just returned from a 7 day Mexico, Honduras and Belize cruise on the Enchanted Princess. Shoot out to Michael the bartender from the Philippines at the pool deck fantastic job all week long !!!

I called to purchase a cruise through Princess cruises, and was sold a package, PRINCESS PROMOTIONS, which was totally misleading. The sales rep on the phone talked about 6000 future cruise credit along with some hotel perks. It turns out that your future cruise credit is the cruise that I was booking presently on the phone! This is a tremendous misrepresentation of their product. Also spent an additional $430 to upgrade my room to have a love seat only to find out that the ship does not have love seats in their regular cabins. Princess is refusing to refund my money, even though I have a picture of the cabin that I supposedly purchased along with a recording from the gentleman who sold me ! Shame on Princess cruise lines for this misrepresentation Not only for the cabin I purchased, but also the 6000 future cruise credits on a cruise I was booking. I’ll know better next time, but I don’t ever be on a princess cruise!!! I should’ve read the Google reviews I would’ve known better A very, very dissatisfied customer

On May 24, 2025 I booked my client a princess Alaskan cruise for three guests. Following that I got on the one source chat for travel advisors, and added the premier drink packages for my clients/guests. I also reconfirmed that the mini suite was part of the reserve collection via chat and the chat agent said yes. When I received the confirmation, the princess agent had only added it four guests one and two. Therefore, I had to call back and get back online to the chat again and request to be added for the third guest. when I got the premier package added for the third guest, I reconfirmed for a third or fourth time that the cabin was indeed a part of the reserve collection and again the agent said yes. I did receive the third updated confirmation letter with all guest having the premier drink package finally. now it’s my understanding when I called back to verify today that my guest/client cabin is indeed a reserve collection cabin. I am being told that it is not. (You do not have room descriptions on your confirmation letters, which would be helpful as I we as external agents do not have every one of your cruise ship cabins memorized and I cannot locate anything published that lists what staterooms/cabins fall under the club or now “Reserve Collection” on each ship.) As I did, double check the confirmations I received and the cabin number I am not exactly aware of every single cabin that is located in the reserve collection specifically for all of the princess cruise ships, that’s why I was verifying with the princess agent to make sure. It’s my understanding that they are the experts. I spoke with Sarah R. Today, team lead, and she indeed reconfirmed that this cabin is not a part of the reserve collection. Not only is it not a part of that collection, but there are no reserve collection cabins available. However, my client did receive an offer to bid on a reserve collection cabin for his cruise. With this being said, it appears since you all are asking Guess to bid on a reserve collection cabin that is unavailable that you are simply seeking to gain additional monies as this reserve collection cabin does not exist. My clients chose to book a second cruise with you all as they wanted to specifically try the reserve collection cabins and was their main purpose of traveling with your cruise line. I simply asked Sarah if there would be any way to waive their cancellation fee as they may want to cancel because this was their primary reasoning or wanting to travel and have this experience with the princess cruise line. She stated they would have to check the chat log, but could not guarantee this either way, the cancellation fee to be waived. As a trusted travel advisor, I do not have any reason to lie and nothing to gain. I simply do not expect my client to pay a cancellation fee, when they had an expectation of what they were paying for, and they were simply lied to as I was lied to when I booked their cabin with your cruise line. Sarah R stated they would look into this and give me a call back on Friday. Without a guarantee that their cancellation would be waived I am not going to sit around and hope I get a call back for their decision as it will likely be in their favor either way. I know when I spent four hours between phone calls and sitting on your chat agent double and triple confirming what my client was paying for, I am not going to go back to them and ask them to be the $1700 or more as we wait on Sarah R to get this approval and likely not here from her or anyone else from Princess as my experience husband, nothing but lies. I sure hope you can train your agents better to offer the appropriate knowledge to those of us who are learning your ships and offering your services to our clients and guests. I will inform my host that there are indeed no reserve collection cabins available in our clients should not waste their money bidding on such.

We were on the Enchanted Princess in May. Was worried after seeing negative reviews but we had a fantastic Cruise. Would not hesitate to Cruise with Princess again. Buffet- Was surprised how good the buffet was. Very clean and a lot of choices. We enjoyed the breakfast each morning. Dining Rooms - Upscale dining area with a good choice of appetizers and entries. Pool Area Restaurant's. The burgers, nachos and pizza stations were very good. The ice cream station was a bonus. Bars - We were on the Plus package so drinks and tips were included. . Bars were really classy and they had a large variety of cocktails. There was entertainment in modt bar areas.Bars in pool area had a lot of choices. High brand liquors were served. Entertainment - Entertainment was similar to shows you would see back home in Casinos. I would give it a 3 star. Cabins - Our cabin was on the Dolphin deck at the back of the ship. Had a large size bed and a two seater couch. The bathroom was small but well organized. Soap, shsmpoo and conditioner was provided. They provided a large area to hang up clothes and store suit cases. The deck was a bit larger than the standard decks Service- Exceptional service from all staff. If I asked a question staff would go out of their way to find an answer. Room Staff - Exceptional service. She kept our room tidy throughout the day. She went out of her way to ensure husbands laundry was done properly. One of my husbands shirt had a stain and she returned to have it cleaned properly. Pool Area - no problem finding a seat in the pool area especially in the upper deck. Was happy to see they had a few shaded areas.

Terrible experience. It took over 2 hours to get on board. No one to greet you or help you find your room. The only employees around were the ones trying to get you to upgrade your cruise package. Our “upgraded” room was nice but in the worst location (right across from stairwell and cruise elevator). They changed the rules of their drink package from the time we purchased the cruise until the actual cruise, then lied about fixing it. Food on par with a mall food court. And don’t even bother trying to get an elevator. Many other things that made it a terrible experience. Once Princess already has your money, they don’t care about you unless you are going to spend more. They ruined a once-in-a-lifetime trip and could care less because they already got paid.