Principe delle Nevi FLOR

This was my third visit to this hotel. The hotel changed hands before the 2025/2026 ski season so disregard any reviews before then as sadly they are no longer relevant. This used to be an amazing hotel but it’s been completely ruined by the new corporate owners. I will give the staff the benefit of the doubt as I can only conclude they have never had any proper training. Nobody is capable of making a decision on anything - even a request as straightforward as booking a table for lunch is deflected with a comment such as “Sorry - the restaurant manager isn’t here!”. The rooms have always been compact but now they are cold.The spa operates on a booking system but even though we asked the receptionist to book it they had no record when we got there. At dinner we were presented with a wine list which was the size of an A4 sheet of paper with about 8 wines on it. When we queried it the waiter said I’ll bring you the list that’s reserved for friends and family and presented us with a regular extensive wine list. It was actually like something out of the British comedy Fawlty Towers but when you are paying premium prices unfortunately the joke is on you. I would echo the comments of previous reviews that when you call for the minibus to pick you up they don’t come and by the time you call back several times you may as well have trudged up the hill. The location of the hotel and the ski in / ski out is excellent but overall I would say it’s deeply disappointing and very sad how such a gem of a hotel can be ruined with the careless stewardship and poor decisions of the new owners. Avoid !

We stayed in the Principe delle nevi over the New Years period. The hotel is in amazing location and is absolutely beautiful. The majority of the staff are warm and welcoming and super helpful. Special mention to Marco for being so kind and going above and beyond throughout our stay. Kareem and Benjamin were always on hand to drop us to and from the hotel with a joke and a smile!|The hotel has changed ownership in the last few months and this is more obvious in the restaurant. I am sure the service in the restaurant will improve as the season progresses. |Thanks again for great memories and hopefully we will be back in the not to distant future

Ski in ski out hotel excellent service Very clean and excellent rooms We had a great time and of course we will return to this hotel again. We had a room with a dry sauna and a jacuzzi on the balcony towards the perfect view There is a shuttle service to the hotel, but you can buy a ski pass at reception and go straight down to the slopes. There is a luxurious spa with a relaxation room to reduce stress. Highly recommend this hotel

There are two good things about this hotel and that is it. The first is the location, it is ski in, ski out which is a real luxury and makes a huge difference. It is at the top of the resort, so quite far from the town, but that brings me to the second good thing - the drivers! They take you to town and pick you up in a private car and are very kind and helpful. They seemed to be the only people at the hotel who understood good service. The service at the restaurant was ABYSMAL! The head waiter should be fired - I never knew his name as he didn’t offer it or wear a name tag, his only identifiable trait is he was bald. He was unbelievably rude to guests as well as his own staff. He shouted at a waiter right in front of us because said waiter had engaged in some light conversation with us while serving our dinner. You had to wait for ages to be seated and then he would rudely wave you to a table. His staff were clearly terrified of him which seemed to shock them into ineptitude. They would be running around seeming doing anything but taking your order or bringing your drink or your food. The idea of going to the restaurant every morning to get our breakfast started to fill me with dread because we may have to interact with this odious man. The reception service was fine, but nothing outstanding. Some simple improvements could be things like them knowing the dinner menu for the evening ahead. The rooms were clean and ok, but given the price, they were small and quite dark and you can often hear noise from outside and other rooms above you.

Me, my wife and my daughter plus two friends have been staying from Dec 13 to Dec 20 2025.|I am absolutely stunned by the sheer chaos and complete lack of service coordination at Hotel Principe Delle Nevi. This hotel markets itself as a luxury destination, but the operations are amateur at best. We paid a premium price and received less service than a 3-star property.||The Parking Scandal: The most shocking incident was the parking. We handed our keys over for valet service as booked. Hours later, our car—a Porsche Macan—was still sitting abandoned on the roadside, where we had initially pulled up. We had to spend significant time tracking down the keys and ensuring the vehicle was finally secured. This level of negligence is unacceptable for any hotel, let alone one at this price point.||Dining Was a Joke: The dinner experience was severely disappointing. The menu was so limited that on the first night, the two main options were pork and tuna—rendering the entire menu unusable for our group due to allergies and dietary restrictions. When we tried to order room service later in the week, the menu consisted of only two items (we have a photo). We were forced to spend extra money eating out every night because the hotel's "gourmet" kitchen couldn't accommodate basic guest needs.||Zero Service Follow-Through: The staff are abundant but completely uncoordinated. You will have multiple employees ask you the same question (e.g., "Do you want coffee?") but the request will almost never be fulfilled. The shuttle service was just as unreliable; we often waited 40 minutes for pick-up, completely messing up our ski plans.||A Stressful Ski Setup: The ski room is too small for this hotel. Every morning felt like a battle trying to get dressed in the cramped space because of the overcrowding.||Verdict: This hotel is a textbook example of over-promising and under-delivering. They are clearly understaffed in critical management roles and cannot handle logistics. Stay elsewhere if you value your time and peace of mind.

We have had a very lovely week here at Principe delle Nevi. Located straight at the piste of the great Cervinia/Zelmat ski domain. Pleasant young team did its best to give us a nice week. Try restaurant Bontadini on the piste Han Knooren

We stayed for 5 nights in Dec 25 and, whilst, we had a great time skiing, felt extremely frustrated with the hotel, particularly the dining and service side of things. Apparently the hotel has just changed ownership and this explains the change!|Start with the positives, Hotel is really well located with ski in/ ski out location. It’s about 5mins drive from town centre and the hotel drive you in and pick you up at your request. Great service. They also pick skis up from rental company and return them. |Room, bar and spa area are all modern, clean and well presented. I had a massage and was very good. |Spa area and pools nice (save outside being broken).|Negatives:|Main criticism, We had half board, however, after the first nights dinner, we decided to eat out for the remaining 4 nights. Some of the food was inedible. |Breakfast was a similar experience, watery scrambled eggs etc and the service was shocking. Rarely asked if we wanted a coffee, had to catch waiters attention and when we did it seemed like an inconvenience. Last morning, manager served us and seemed to sigh a lot when taking order for 3 drinks!|Whilst the spa area was nice we had a couple of issues. I specifically asked before booking if our kids (11 and 14) could use the pool area and facilities and was informed via email that yes they could. This was a big thing for us, so I only booked after this was confirmed. Went to spa after 1st days skiing only to be told only over 16’s, I produced email to the contrary so they let them in on basis of being quiet and no jumping in the pool (which is absolutely fine and behaviour I would expect). They behaved, however on 2nd day we had exactly the same conversation with someone else and manager had to come and confirm okay again! My youngest didn’t want to go in 3rd day as he felt they didn’t want him in there!|Secondly, the larger out door heated pool’s cover was broken for the period of our stay so you had to book time in the spa area as less room. Told it would be fixed a couple of times but wasn’t.|Service, other than the drivers, who take you down to town, the masseuses and the lads behind the bar, felt the service was very lax. Particularly the dining room staff and the reception staff. |Lastly, no entertainment at apres bar, which was dead. Apparently used to be busy and have regular music on under previous owners. |Such a shame as hotel was highly recommended however heard numerous complaints similar to ours and people who have been multiple times said the change was severely evident.|Hope they get their act together.

We (me, my wife, my 19 yo daughter and 2 friends) have been staying in Hotel Principe Delle Nevi from December 13 until December 20, 2025 1. Meeting at arrival. Took us 20 minutes to find someone who can help with the luggage despite a stream of promises to do it in a minute. 2. After the luggage was finally picked up we were promised that our car will be parked as per our booking. Few hours later we discovered that the car (Porsche Macan) was forgotten a side of the road where we left it to be parked. Because we gave car keys to some stuff member it took us a while to find the keys and to make sure that the car has been parked in the hotel’s garage. 3. When we entered the room we started to look for laundry bags and forms. Did not find any. Went to the reception and asked for it. We’ve been told that they do not have any laundry bags and forms and we should bring our dirty clothes straight to reception and they will put it in the some plastic bag. We did not have much choice and brought our laundry to reception and was promised that we’ll get it in 24 hours. 2 days later nothing happened and we went again to ask for it. It was missing and they are still looking for it. 4. We did not find Room service Manu either despite the fact that hotel claims that they do have room service. We’ve been told again that we need to go to the reception and they will show us the Menu. We did just as been told. Room service Menu consist of two items. See photo attached. 5. The quality of the dinner is awful. Menu at the date of our arrival also was having just two items. Pork ribs (Me and my wife are not eating pork. Second item was Tuna (my wife has an allergy for tuna). We have tried to explain the situation to have something else. But no avail. We decided to dine in this hotel during our stay. 6. Ski rooms. Very small (see the photo attached). It is literally impossible to get dressed in the morning with all the guests trying to get ready for skiing. 7. Shuttle service is totally unreliable. Sometimes it takes 40 minutes to be picked up at pre-agreed meeting points and you need to call multiple times. Overall service is a disaster, hotel is totally understaffed. The existing stuff are not organized, it might be times when 5 people ask you if you want coffee and you might tell each of them that you would like to have single espresso but it might not come anyway.