Alicia C.
Yelp
I believe this is truly my first full on angry blast on a business. Even if I'm not a big fan of something, I still hesitate on writing a really bad review, because I do feel bad having to negatively affect someone's business - especially small businesses. I don't want to do it unless they did something awful.
I work in the area and came here for passport photo since it's closed by and $6.99 was a good price for 2 small photos.
However, the employee there messed up the stamping of my photos. The stamp were smudged and the passport office (PPO) agent cannot accept it. I didn't think it was something I had to check when I got back the photos because I didn't expect such a problem -- because I assumed that if they do this everyday, they know what they're doing.
Anyhow, this was a cold snowy day and I was squeezing this errand of renewing my passport in during my lunch hour.
After noticing the photo issue, the PPO agent told me to just go back quickly and tell the shop to reprint the photos with proper stamping. I quickly ran back outside to the shop. The same employee as well as a man who seems to the owner was there and I showed them the problem photos. He then had the audacity to tell me that he would need an actual note from the PPO agent stating that this photo is not acceptable in order for them to re-issue to me!!!
I'm thinking WTF!!! The stamp is clearly smudged and not acceptable by the PPO. It's clearly YOUR MISTAKE that YOU MESSED UP on the stamping. Despite the slight smudging, it's still clearly the name of YOUR SHOP that the stamp shows.
This makes absolutely no sense!! First YOU messed up on your product, then inconvenient me even more by looking for an excuse to not to reprint 2 lousy little photos???
So I went back out to the cold and ran back up to the PPO agent. The agent also thought this was absolute non-sense and was furious with this Print2Go shop - he thinks Print2Go think they can do this to people because they sort of have a monopoly for this service in the area. The PPO agent then wrote me a note to bring back to the shop and even said he was very tempted to go down there at lunch to tell them off himself if they give me anymore problem with re-issuance.
I ran back out to the shop and gave them the note. They then proceed to reprint the 2 photos. This time, the owner instructed the employee that he needs to take a tissue and blot the ink carefully so it doesn't smudge again.
While I was waiting by the cash counter, the owner came back to take his seat there, like a big important boss he think he is would. There was no apology for the mess and inconvenience. No apologetic vibe at all. In fact, the look and stare he gave me as I was stood there waiting was more like I was making trouble for him. Such as jack---!
It wasn't so much the stamping mess up that bothered me. The employee was inexperience and small mistakes happen all the time.
I'm furious at the bogus policy on note requirement in order to re-issue 2 lousy photos that was clearly result of their mistake in the first place, and then the reaction/disgusting treatment from this shop owner.
So if you are going to ever take advantage of their low price for passport photos, consider my experience as a warning of what you might get from this place. Don't trust that they know what they're doing and inspect your photos before leaving the shop.
I wouldn't come back here for photos or for anything else. They don't deserve any business if they're going to treat customers like this.