Nikki N.
Yelp
I am so sad to write this review, as my 3 friends and I were so looking forward to our visit. I had booked us a reservation over a month in advance after seeing great tripadvisor and Yelp reviews. We were coming all the way from California and this is the last night of our 19 day trip backpacking around the Netherlands, Czech Republic, and Germany.
Tonight the 4 of us showed up for our reservation at Prinzipal Kreuzberg at 9:30pm as scheduled, and we're looking forward to a great cocktail. Unfortunately, we were greeted by a woman who said we were not on her list. I showed her our email confirming our reservation, and she said we had to reply to confirm the reservation. I let her know I did, and went and found my reply to Bahan (General Manager) confirming the reservation on September 8th. She asked us to wait a minute at the door while she checked with her manager.
She came back a few minutes later saying sorry, they could not let us in. I asked her why and she said she didn't know but they couldn't accommodate us. She stayed polite and said sorry, have a good night but would not tell us what was going on and why we were not allowed in. I asked to speak to a manager, waited for a moment for her to grab him, and she came back saying he wouldn't speak with us. It was her job to tell us we weren't on the list, even though we had a confirmed reservation in black and white. I was appalled but knew I wasn't getting anywhere.
I decided I would call the restaurant from my confirmed reservation and asked for the General Manager, Bahan. I was able to speak with him and he told me he didn't know what the problem was but if the lady at the door said we couldn't come in, then we couldn't come in. I continued to explain we had a confirmed reservation and would like to know why we weren't allowed in. He said to come back to the door, and so we did.
Bahan came out and very disrespectfully told me that we weren't dressed nice enough for his "nice" club. Mind you the very nice girl at the front door answered the door in a corset, smoking a cigarette, with 2 full tattooed sleeves. While Bahan was in a less than flattering vest and hat. My friends and I were in jeans or khakis, sweaters/jackets, scarves and either boots or comfortable nikes (sorry, we're reasonable tourists walking around the city!). We looked fine in my eyes, especially since neither the website, nor the email said anything about a dress code.
To top things off, as Bahan was letting us know we weren't fit to enter the club a group of about 6-8 nice looking women in their 40's to 50's walked out wearing very similar clothing to myself and my friends. Bahan could not dispute that fact and decided to go back inside.
Again, wish I had better things to say about this place since we were so excited to end our trip to Germany at Prinzipal Kreuzberg -- sadly it's a disrespectful bunch who doesn't honor reservations. Don't dare wear nikes or you might be on the street like us!