Protea Hotel Fire & Ice! Johannesburg Melrose Arch

I had the best experience during my stay! The service was incredible every staff member was welcoming, attentive, and genuinely made me feel cared for. The location is unbeatable, right in the heart of Melrose, so I was able to walk everywhere and really enjoy the city. The whole atmosphere felt modern, upscale, and effortlessly chic.|The hotel was spotless, beautifully maintained, and had a luxurious vibe from the moment I walked in. But the real highlight of my stay was the first-floor restaurant, where KayGee absolutely shined. He went above and beyond to make sure I was comfortable, offered amazing recommendations, and truly made my visit memorable.|I’ll definitely be coming back, and I’ll be recommending this place to all my friends and family. Highly, highly recommend!

Perfect hotel for a business trip. Amazing staff. Very approachable and super friendly. Karabo (you will meet her at the breakfast coffee place) was very helpful. She epitomized what a great service could be. Breakfast was great too

I recently had the pleasure of dining at the Restaurant at Fire & Ice. The restaurant’s ambience was absolutely stunning incorporating a blend of fine-dining and luxury. The staff were friendly and welcoming upon our arrival. The waiters were very attentive with a prompt service nothing short of efficient. The food prepared was excellent, I ordered the oxtail stew, with tender meat that melts in the mouth and falls off the bone thoroughly enjoyed this meal. Overall the experience was absolutely fulfilling, will definitely visit the restaurant again!

The Fire & Ice! by Protea Hotel in Johannesburg is a trendy four-star establishment that delivers a stylish and vibrant hospitality experience. From the moment you step inside, the modern décor and chic atmosphere set the tone for a lively stay. The hotel is particularly popular among young professionals, travelers, and locals looking for a fashionable spot to unwind. Its location is central, making it convenient for both business and leisure visitors to access the city’s attractions and business hubs. The rooms are comfortable, well-designed, and equipped with modern amenities, ensuring a balance of relaxation and functionality. A highlight of the hotel is its unique dining experience — especially the gourmet burgers and legendary milkshakes, which have become a signature offering. The outdoor pool area is another standout, creating a fun and social environment that blends relaxation with entertainment. Staff service is generally warm, attentive, and professional, reflecting the hotel’s reputation under the Protea Hotels by Marriott brand. While the atmosphere is energetic and sometimes busy, it adds to the character of the hotel rather than detracting from it. Overall, the Fire & Ice! Protea Hotel Johannesburg lives up to its four-star rating by combining comfort, style, and a distinctively lively vibe.

I recently had the pleasure of staying at Protea Hotel Fire & Ice! Johannesburg Melrose Arch for a team-building strategy session, and the experience exceeded all expectations. From the moment we arrived, the service was seamless — check-in was efficient, and my room was fresh, spotless, and very comfortable — exactly what you want after a productive day. I was welcomed with a thoughtful letter from both the Guest Relations Manager and the Hotel Manager, which added a personal and warm touch to our stay. Breakfast the next morning was a highlight. From the moment we walked in, we were treated like VIPs. The atmosphere was vibrant, and the spread was absolutely delicious. Thuso, in particular, stood out with his excellent service — always ensuring my coffee cup was full and checking in to see if we were happy. Even more impressively, both the Kitchen Exec and Hotel Manager took the time to visit our table and even sang for us — a truly memorable and uplifting gesture that added a personal and joyful note to our morning. The conference spaces were outstanding — immaculately clean, well laid out, and fully equipped with a PA system and data projector. It’s clear that the team took great care in preparing the venue, which contributed to the overall success of our strategy session. Overall, the hotel delivers a perfect balance of professional service and warm hospitality. I highly recommend Protea Hotel Fire & Ice! Johannesburg Melrose Arch for both business and leisure stays — especially if you're looking for an experience that's fun, engaging, and a little out of the ordinary.

We thoroughly enjoyed our stay at this hotel. Staff are very friendly and provide efficient and speedy service. The rooms are very comfortable. We enjoyed the breakfasts which were buffet style. Security is very good at the hotel. The pool is great although the water is very cold.

I was at your bar ordering a gin and tonic when your staff member, Athi, assisted two guests who arrived after us. She didn’t excuse herself or acknowledge us before doing so, which made us feel completely disregarded. It was clear she undermined us and made us feel as though we weren’t valued guests. To make matters worse, she never presented our bill, even after I asked another staff member to assist. After waiting with no response, we eventually decided to leave the bar altogether. I’m quite disappointed, as I believe every guest should be treated equally, regardless of their status. Her attitude towards us was unacceptable, and her service would honestly rate a -5. I strongly suggest she revisits her customer service training, because if this is how she treats guests, she may not be suited for this industry. This experience has left a very poor impression of the service standards at your establishment.

We had an unforgettable stay at Hotel Fire & Ice in Melrose Arch! The service was absolutely impeccable, every staff member was friendly and professional, and the receptionist went the extra mile to make our anniversary special, which we truly appreciated. The rooms are stunning, stylish, and comfortable, and the breakfast was excellent with a great variety to choose from. Highly recommended for a memorable and hassle-free stay!