Protea Hotel Fire & Ice! Johannesburg Melrose Arch

We thoroughly enjoyed our stay at this hotel. Staff are very friendly and provide efficient and speedy service. The rooms are very comfortable. We enjoyed the breakfasts which were buffet style. Security is very good at the hotel. The pool is great although the water is very cold.

I recently had the pleasure of dining at the Restaurant at Fire & Ice. The restaurant’s ambience was absolutely stunning incorporating a blend of fine-dining and luxury. The staff were friendly and welcoming upon our arrival. The waiters were very attentive with a prompt service nothing short of efficient. The food prepared was excellent, I ordered the oxtail stew, with tender meat that melts in the mouth and falls off the bone thoroughly enjoyed this meal. Overall the experience was absolutely fulfilling, will definitely visit the restaurant again!

Location is great. The hotel is comfortable with a great vibe . Kgomotso bar tender on the 1st floor makes the best Fire and ice martini A MUST TRY! with his genuine personality and a gift to converse , its the spot to chill to unwind .

We had an unforgettable stay at Hotel Fire & Ice in Melrose Arch! The service was absolutely impeccable, every staff member was friendly and professional, and the receptionist went the extra mile to make our anniversary special, which we truly appreciated. The rooms are stunning, stylish, and comfortable, and the breakfast was excellent with a great variety to choose from. Highly recommended for a memorable and hassle-free stay!

The Fire & Ice! by Protea Hotel in Johannesburg is a trendy four-star establishment that delivers a stylish and vibrant hospitality experience. From the moment you step inside, the modern décor and chic atmosphere set the tone for a lively stay. The hotel is particularly popular among young professionals, travelers, and locals looking for a fashionable spot to unwind. Its location is central, making it convenient for both business and leisure visitors to access the city’s attractions and business hubs. The rooms are comfortable, well-designed, and equipped with modern amenities, ensuring a balance of relaxation and functionality. A highlight of the hotel is its unique dining experience — especially the gourmet burgers and legendary milkshakes, which have become a signature offering. The outdoor pool area is another standout, creating a fun and social environment that blends relaxation with entertainment. Staff service is generally warm, attentive, and professional, reflecting the hotel’s reputation under the Protea Hotels by Marriott brand. While the atmosphere is energetic and sometimes busy, it adds to the character of the hotel rather than detracting from it. Overall, the Fire & Ice! Protea Hotel Johannesburg lives up to its four-star rating by combining comfort, style, and a distinctively lively vibe.

I recently had the pleasure of staying at Protea Hotel Fire & Ice! Johannesburg Melrose Arch for a team-building strategy session, and the experience exceeded all expectations. From the moment we arrived, the service was seamless — check-in was efficient, and my room was fresh, spotless, and very comfortable — exactly what you want after a productive day. I was welcomed with a thoughtful letter from both the Guest Relations Manager and the Hotel Manager, which added a personal and warm touch to our stay. Breakfast the next morning was a highlight. From the moment we walked in, we were treated like VIPs. The atmosphere was vibrant, and the spread was absolutely delicious. Thuso, in particular, stood out with his excellent service — always ensuring my coffee cup was full and checking in to see if we were happy. Even more impressively, both the Kitchen Exec and Hotel Manager took the time to visit our table and even sang for us — a truly memorable and uplifting gesture that added a personal and joyful note to our morning. The conference spaces were outstanding — immaculately clean, well laid out, and fully equipped with a PA system and data projector. It’s clear that the team took great care in preparing the venue, which contributed to the overall success of our strategy session. Overall, the hotel delivers a perfect balance of professional service and warm hospitality. I highly recommend Protea Hotel Fire & Ice! Johannesburg Melrose Arch for both business and leisure stays — especially if you're looking for an experience that's fun, engaging, and a little out of the ordinary.

Just amazing! Service was wonderful , staff super friendly and Chef Langonani and Waiter Cassius really looked after me as if I were a VIP!! Not saying anywhere else when I come back!

Whilst this hotel ticks all the boxes I personally will not use this hotel anymore as a conference venue because the parking system is a nightmare. Despite using the online platform and confirming my number plate as validated it was impossible to get out! No explanation was accepted by the bullies behind the intercom!!