Luchulumanco Lihle Nanto
Google
Staff is friendly and effective, 10/10. Special shout out to the reception team who goes out of their way to make you feel welcomed. However, the reason for my rating is for issues beyond them. My room had old Funiture which even had graffiti on it. The door handle of the bathroom door was falling off indicating lack of maintenance. The windows were dirty indicating that they have not been cleaned in a long time. Also if you’re a female and make use of tissues, expect to be provided with only a small 10 pack tissue upon your arrival and never again. There was one specific security guy by the car entrance who is never by his post and you have to wait for him to come back from wherever he is in order to gain access to the parking lot. Further to this, I would also recommend that the chefs explore alternative menus. Was in the hotel from the 11th to the 18th of July and there was nothing exciting or new in the menu throughout my stay. It was 90% replica of the day before. The desert section lacks creativity. Throughout my stay, it was always cake squares, cup cakes and pudding. No change whatsoever. While the hotel is centrally located and easy to navigate around, those are the things that I think need to be improved. Oh! The air conditioner in my room was faulty and shows obvious signs of wear and tear once again, this is a maintenance issue. The small fridge also does not light indicating functionality. I had to stick my hand inside to see if it works before I stored things inside it. The chair in my room was also dirty indicating that was missed. Not sure was the previous occupants did it to. The food dining area is also small to accommodate everyone. WiFi is not consistent and not strong especially in the dining area. Once again the staff is friendly and I would recommend a raise or bonus for all front of house and back staff.
